Uber driver don’t read note
Using over is the worst drive doesn’t read the note
Inflated mileage, no ride history to verify accuracy
Based on the inflated mileage for which I have photographic evidence, as well as canceled rides that were still dispatched — and, in some cases, even recorded as completed because Lyft sent ride-feedback links — I have serious concerns about the accuracy and integrity of the records being maintained.
Additionally, my inability to access ride history beyond approximately 3–4 weeks makes it difficult to independently verify the full extent of these discrepancies.
Given these circumstances, I strongly believe that there may be fraudulent activity occurring within Modivcare’s billing or ride-recording processes.
Additionally, my inability to access ride history beyond approximately 3–4 weeks makes it difficult to independently verify the full extent of these discrepancies.
Given these circumstances, I strongly believe that there may be fraudulent activity occurring within Modivcare’s billing or ride-recording processes.
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Michael
Very easy and simple to work now we’ll see if payment comes through for mileage reimbursement
Helpful app, but scheduling needs to improvement
The app is helpful, especially for mileage reimbursement, but scheduling repeated therapy trips takes too much time. Saved pickup and drop-off locations should automatically fill in the address, phone number, and saved instructions.
There should also be an option to save an ITP driver profile. I am the client’s caregiver and regular ITP driver, so most trips begin at our home. I should not have to enter the same driver and location information every time.
The biggest improvement would be recurring trip scheduling. My child has therapy on the same days every week, and I should be able to select every Monday, Tuesday, or multiple days for a certain period instead of scheduling every trip individually. A “copy previous trip” button and an easier way to add the return trip would also save caregivers a lot of time.
These updates would make the app much faster and more convenient for families who manage several medical and therapy appointments each week.
There should also be an option to save an ITP driver profile. I am the client’s caregiver and regular ITP driver, so most trips begin at our home. I should not have to enter the same driver and location information every time.
The biggest improvement would be recurring trip scheduling. My child has therapy on the same days every week, and I should be able to select every Monday, Tuesday, or multiple days for a certain period instead of scheduling every trip individually. A “copy previous trip” button and an easier way to add the return trip would also save caregivers a lot of time.
These updates would make the app much faster and more convenient for families who manage several medical and therapy appointments each week.
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Can’t book round trip
I am pretty sure I click round trip when I book the ride. But when I click submit, it is only one way trip. Please fix this issue. I have to call support to schedule the ride coming back home.
Never Works
Absolutely the worst app. I try to login, it says incorrect password. I reset my password, it says “cannot complete request”.
When I log in via the web, it books my ride, then immediately cancels my ride and leaves me stranded at the last possible minute just half an hour before my appointment so I have no way to get to the doctor. Waste of taxpayer dollars.
When I log in via the web, it books my ride, then immediately cancels my ride and leaves me stranded at the last possible minute just half an hour before my appointment so I have no way to get to the doctor. Waste of taxpayer dollars.
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Very easy to use Service.
The app shows me my trips and if I need to cancel or I need to reschedule it lets me do that. Thank you highly approve of this app. Well done guys.
Stupid company
Stupid company with a stupid driver and an app that barely works. Pure garbage all around
No drivers available
While the app is extremely easy to use about 1/3 of the trips that I book have no drivers available at the time supposed to pick me up in the last month. I’ve had to reschedule for appointment. Because nobody picked me up.
Convenient!
Love it
Ezy
Simple app for old people like me .Thanks
Complaint
Blue cab is never on time
NOT HAPPY
Please give proper notice of service changes and work out scheduling issues; when Modivcare used to give me Uber rides, I’d be able to get a will call ride home from my appointments within 20 minutes. Today I had to wait an hour for a Provado ride, and didn’t even get any text confirmation to actually know for sure I was even getting a ride until the driver finally called me an hour later. This sucks and you need to be giving your clients proper notice of these changes for the sake of our time — even better, coordinate better so it doesn’t take an hour, it wasn’t always like this and it doesn’t need to be.
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Never Works
Dirty poor app always glitches and bugs out, never works, and always cancels my rides after I book them.
Way better than phone service
So simple, all I needed was my member ID
Good app
Easy to use
Thank you
Thank you
Giddy
App is not user friendly in some areas. I can’t manage my reservations at all. All that’s permitted is to make a reservation!! Needs to be updated and fix the issues’n
Great Service
Responds to discrepancies in a timely manner!
Almost perfect
Needs to be an option where you can cancel a ride without having to call anyone
