Complaint
Blue cab is never on time
NOT HAPPY
Please give proper notice of service changes and work out scheduling issues; when Modivcare used to give me Uber rides, I’d be able to get a will call ride home from my appointments within 20 minutes. Today I had to wait an hour for a Provado ride, and didn’t even get any text confirmation to actually know for sure I was even getting a ride until the driver finally called me an hour later. This sucks and you need to be giving your clients proper notice of these changes for the sake of our time — even better, coordinate better so it doesn’t take an hour, it wasn’t always like this and it doesn’t need to be.
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Never Works
Dirty poor app always glitches and bugs out, never works, and always cancels my rides after I book them.
Way better than phone service
So simple, all I needed was my member ID
Good app
Easy to use
Thank you
Thank you
Giddy
App is not user friendly in some areas. I can’t manage my reservations at all. All that’s permitted is to make a reservation!! Needs to be updated and fix the issues’n
Great Service
Responds to discrepancies in a timely manner!
Almost perfect
Needs to be an option where you can cancel a ride without having to call anyone
Jose Hilario
Glad for the service they provide
Genuinely infuriating
this app is good when it works, but the customer service is genuinely almost impossible to get ahold of. I spend five minutes talking to a stupid robot, dialing in the numbers it tells me to before it says my insurance doesn’t support said number. I’ve missed numerous appointments because of this app, and frankly I just think it’s horrible to work with.
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Very good
Very good
VERY Buggy!! web Registration broken
Sent to support@: Your system is buggy. A pin is numeric. It doesn’t have a special character. You’re giving me this nonsense error message below as I try to login.
See, you’re rejecting the exact code you just sent me, correctly entered. Also, there’s something else wrong with the Form: It makes it impossible to paste the number from Email after I copy it from there. Which forces manual entry and a higher error rate.
And it’s absurd that you force periodic password reset when you’re using two factor authentication already anyway. It’s overkill.
The submitted password[PIN, actually] did not contain at least 1 special character.
Transaction ID: 63b9285f-f3f0-4dc4-9178-7571fb10fc80
also, the password bug in my original review filed months ago, still hasn’t been fixed; password requirements/ messages are totally inconsistent between app and website:
Original Review:
To try and save time I tried to register on the web instead of trying to peck on my phone keyboard.
There's something wrong because the verifications don't arrive at my my phone number. I clicked to get a new one sent and I waited over 30 mins. NOT ONE CODE HAS ARRIVED. Can’t use Google voice numbers, I guess.
Also, they claim a Special character is optional in one’s password. It’s not. it’s optional when setting the password but not in the password if you actually want to use it to login in the app! Yes, what I just wrote his correct although it sounds nuts because it is nuts and correct.
It spits out this error : "Password did not conform with policy: Password must have symbol characters."
Bug Report filed via Manish in chat. Supposedly.
Password reset system also has multiple bugs.
See, you’re rejecting the exact code you just sent me, correctly entered. Also, there’s something else wrong with the Form: It makes it impossible to paste the number from Email after I copy it from there. Which forces manual entry and a higher error rate.
And it’s absurd that you force periodic password reset when you’re using two factor authentication already anyway. It’s overkill.
The submitted password[PIN, actually] did not contain at least 1 special character.
Transaction ID: 63b9285f-f3f0-4dc4-9178-7571fb10fc80
also, the password bug in my original review filed months ago, still hasn’t been fixed; password requirements/ messages are totally inconsistent between app and website:
Original Review:
To try and save time I tried to register on the web instead of trying to peck on my phone keyboard.
There's something wrong because the verifications don't arrive at my my phone number. I clicked to get a new one sent and I waited over 30 mins. NOT ONE CODE HAS ARRIVED. Can’t use Google voice numbers, I guess.
Also, they claim a Special character is optional in one’s password. It’s not. it’s optional when setting the password but not in the password if you actually want to use it to login in the app! Yes, what I just wrote his correct although it sounds nuts because it is nuts and correct.
It spits out this error : "Password did not conform with policy: Password must have symbol characters."
Bug Report filed via Manish in chat. Supposedly.
Password reset system also has multiple bugs.
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Review
It really helps free up phone lines and gives people calling in a better experience
Rating app
This app is so convient to book a trip
Trip
So far so good
Don’t work!
The system cannot locate me or my Family ID, even though my insurance is completely in order. They’ve slapped together a bunch of apps, but they simply don't work.
great app!
Very user friendly an easy to use. say and straight forard!!
Great
Great
CANT LOGIN
No matter what i do, the app will not accept any of my information when adding a member, i get rides 3 times a week and only my Doctor can call and scedule for me, extremely inconvenient, not to mention you have to sit on a call and repeat the same thing over and over and over again just to ask how far your ride is, or to do literally anything that you can probably do with a press of a button in the app, THAT DOESNT WORK
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