很方便
方便，快捷，很好！
My first time using it so l can’t rate it at this time.
I’m a little confused on the app but my pick up is at 3pm at dentist and to be dropped off at my apartment at 3941 Halyard way.
Thank you
Thank you
Ride
Very nice driver’s. We’re on time for pick up and drop off . Thank you
I appreciate you
Long hold times, some drivers cancel or say they arrived yet have not but other than that an excellent service and I am grateful.
Not recommended
Not recommended
Bug
There is a bug where I cannot sign into the app. I reset my password and then tried to sign into the app now it says account locked.
Uber driver don’t read note
Using over is the worst drive doesn’t read the note why can’t we lave negative feedback for Uber driver
Scheduling rides are difficult
The Modivcare app is not very user-friendly when scheduling rides back home. The pick and drop off times require you to make a guess, rather than giving you a clear way to select the actual time you need. The scheduling process could be much easier and more intuitive.
Transportation
I really appreciate this service! I had a doctors appointment in Aurora, Illinois… I got there safely & plenty of time to relax before my appointment… The return back home was just the same… This is a great help and a great service!!!
Horribly Inconsistent and Buggy as Hell
This app is a nightmare to use. I’ve had several issues with activating will-call through the app, often forced to talk to the AI chatbot that’ll just pawn me off to a live agent who will ask me to repeat all the information I’d just provided all over again. After that, there’s an 80/20 chance that the live agent didn’t actually confirm will-call at all and the option to contact support is disabled, only giving you the option to speak with the transport provider and without fail, every time the transport provider has not actually been informed that I am ready to be picked up, so I’m sitting at the doctor’s office for an hour waiting for transport to come hy because they have to find someone at the last minute. I am literally right now waiting to have a new transport provider assigned because the live agent I chatted with didn’t active will-call and instead changed the round-trip status to one-way. Absolutely miserable experience every time.
Show more
Useful but glitchy
This app is much better than trying to call in trips. But it frequently marks the same addresses as rejected for one day and approved for the next. Trips marked as mileage reimbursement get switched to car driver at random. Favorites won’t save. And trips cannot be saved to copy over even if it’s the same trip week after week. It’s not three times a week so I can’t get a standing order.
Show more
AVOID at all costs— unreliable, unhelpful, & a genuine headache
Caused medical neglect.. missed an important appt that took 6 months to get.. now I have no idea when I’ll get another all because of this ridiculous 3 day rule, I didn’t plan to break & fracture my foot in several places the night prior .. I even had Medicaid call to override the rule as well as a caseworker set up the ride for me due to being unable to bare any weight on my right side… yet, it still got denied every time and I say every because both the case worker and the Medicaid employee tried 3x .. my pharmacy request to get my pain meds as well. I would think those are rather urgent considering my situation .. this is just beyond ridiculous. I will be filing a formal grievance.. this has been a huge headache for me, I don’t appreciate it
I also forgot to add it was a massive headache when I was able to drive and using the reimbursement logs.. I never got several reimbursements sent despite emailing over the paperwork. I got reimbursed maybe twice out of the entire time I used those.. which is irritating considering how time consuming it is to do them .. about 30 minutes a phone call and if anything changes with the time -even an hr, then you got to.. go through that again to let them know.. wasted my time when I could’ve done other things instead of making phone calls and going back out of my way to get a signature I forgot to ask for.
Bottom line is they don’t seem to be very reliable in any way shape or form, nor empathetic/understanding of their members.. it’s just about the multi-million dollar deal they have
I also forgot to add it was a massive headache when I was able to drive and using the reimbursement logs.. I never got several reimbursements sent despite emailing over the paperwork. I got reimbursed maybe twice out of the entire time I used those.. which is irritating considering how time consuming it is to do them .. about 30 minutes a phone call and if anything changes with the time -even an hr, then you got to.. go through that again to let them know.. wasted my time when I could’ve done other things instead of making phone calls and going back out of my way to get a signature I forgot to ask for.
Bottom line is they don’t seem to be very reliable in any way shape or form, nor empathetic/understanding of their members.. it’s just about the multi-million dollar deal they have
Show more
Great Drivers!
Professional, clean vehicles and punctual! Recommend!
HOW DARE YOU!!!
You have an awful lot of nerve passing this app off as anything helpful to the sick/disabled/elderly. You app leaves injured and disabled on the side of the road unable to get a ride home!!! It’s faulty, poorly designed… it’s useless.
DR
Anywhere picked up in Virginia to any destination in the world, so long as you are originally in Virginia! WORD GOD MAY banana fish actress?
App good/ bad service
It was great starting off but than I would get a ride they would never call me to let me know they are outside and just pull of I would be sitting outside waiting in 90 degrees heat just random cancellation at time needed the most
Needs work
I always have trouble with this app when it comes to canceling rides, logging in, or even calling into their “support” because the app simply can’t do a simple task. The people are not always the nicest either. I gave 2 stars because when the app works right and lets me log in, I can easily book a ride.
Show more
App Feedback & Bug Report
* Fix Cancellation Bug: The mandatory "reason" dropdown overlaps the cancel button. This blocks users from completing the cancellation.
* Save Address Details: Save facility/home phone numbers and specific pickup/drop-off instructions so users don't have to re-enter them every time.
* Enforce Dispatch Notes & Gear: Require dispatch to read patient notes before booking. Standardize accessibility tools (like step stools and seatbelt extenders) in every vehicle.
* Enable Driver-Patient Calling: Add a direct phone connection between drivers and patients. Use masked numbers to protect privacy.
* Enforce No-Show Protocol: Require drivers to text or call (based on patient preference) with a mandatory reply wait time of 15 minutes before they can leave a pickup location.
* Save Address Details: Save facility/home phone numbers and specific pickup/drop-off instructions so users don't have to re-enter them every time.
* Enforce Dispatch Notes & Gear: Require dispatch to read patient notes before booking. Standardize accessibility tools (like step stools and seatbelt extenders) in every vehicle.
* Enable Driver-Patient Calling: Add a direct phone connection between drivers and patients. Use masked numbers to protect privacy.
* Enforce No-Show Protocol: Require drivers to text or call (based on patient preference) with a mandatory reply wait time of 15 minutes before they can leave a pickup location.
Show more
Good app/bad service
I gave the app two stars because the app itself is well laid out and easy to use. When you book a trip however, you expect there to be a ride. In the last few months I have had to reschedule 4 appointments because no one showed up.. There was three other visits where the will call did not come to take me home from my appointment. Fortunately, two of those were for my counselor and she was able to give me a ride home. The last one occurred today. I activated the will call for the ride home. After seven minutes I received a text saying there were no drivers. I called the. Modivcare number and rescheduled the ride home. I was told I would receive a text shortly with my driver’s name and information. I never received a text and after another 20 minutes I called again.
I was told that I would receive a text when a driver was coming. After waiting for 15 more minutes, I had not received a text. I had to walk almost almost 4 miles to get home.
I was told that I would receive a text when a driver was coming. After waiting for 15 more minutes, I had not received a text. I had to walk almost almost 4 miles to get home.
Show more
Uber driver don’t read note
Using over is the worst drive doesn’t read the note
