Rewards
Reward disappeared when attempting to redeem.
Payment
Doesn’t offer PayPal
apple pay
need apple pay 😭
Terrible account management
Sad app. No autofill passwords. No Apple Pay
Do better
Do better
Just downloaded the app very easy to use, hope food is delicious, first time visiting.
first
Regret using the app
Whenever I order for my family it insists on pushing the scheduled order time back at least 45 minutes because apparently a family of 5 is considered a huge order. But there's no way to just ask for ASAP so every time I order I show up at Chiloso, there is no one there, and they still haven't started my order because it's "for later".
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Verifying Email Doesn’t Work
Wouldn’t let me activate account
Mostly Great
Two not so great things. Customize button didn’t work.
No Apple Pay
No Apple Pay
All options need to be shown on the app
There is no option for requesting double of an item (ex: double or extra chicken) also there is no option for anything on the side (side of sour cream, etc) When ordering from the app, I don’t get what I would request in store. I often opt for chipotle because of the customization features available in their app
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Review
Great food.
App needs a comments section for special requests. I want refried and black beans on my burrito but I don’t see that option. I also see no need to drown a tortilla with butter on the griddle while making a burrito but I don’t see a way to add those instructions. Thank you.
App needs a comments section for special requests. I want refried and black beans on my burrito but I don’t see that option. I also see no need to drown a tortilla with butter on the griddle while making a burrito but I don’t see a way to add those instructions. Thank you.
Poor customer service
Chiloso in Frisco has terrible customer service. They look like they hate there job and we are an inconvenience for them. I ordered and had a 15% discount on my app- welp they won’t accept it unless online order. Won’t be returning.
App won’t let me pick a time
Basically unable to order because I tap on time and see checkbox but when I get back out of drop down nothing was selected. iPhone 14 pro max on latest IOS as of Jan 30.
Got a code
Said it would auto populate and didn’t
Foods great, app is clunky
The app needs a lot more work to be efficient for the user. I have to restart my order at least once every time. It’s also a bit misleading (and I think that’s intended) because if you press the ‘+’ key next to the menu item you want, it adds it to cart without asking for for the additional salsas and chips, or other modifications. It will get the job done overall but just not very intuitive.
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App stop working
The app stop working after updating and can not access to reset password even when requesting password reset link. App is useless!!!
App is awful
Good restaurant, horrible app
👎🏼
Horrible to operate and very limited on customization for food items. I would recommend calling in an order or going to the restaurant.
The app is just ok
The app is hard to have any customizations at all. Example-I don’t want pico with the jalapeños in my quesadilla but I can’t request it to be taken off.
Other than that, the food is ok. A few menu items aren’t on there but it get us by.
Other than that, the food is ok. A few menu items aren’t on there but it get us by.
Terrible.
Do better.
Customer loyalty
Your loyalty points don’t work on this app I’ve eaten there 6 times and only got credit for one meal. 2nd takes 24 hours to even appear on the app. 3nd train your cashiers to make sure clients get credit for meals
