It simply doesn’t work
You have to receive an OTP by text message to complete the order. However I never received any OTP or any text message even though I tried more than three times.
Two delayed orders. Bad customer service. Avoid.
First order: Somebody called me to reschedule for next day. When I call next day, I was told my order was delayed because they called me the day before and never reached me. I said impossible because somebody called me and I talked to them on the phone. Then they want to reschedule for next day. And I had to call next day to push them to make my order. I thought this was just one bad experience and would try again. Second order: I make my order and book my delivery for one week out. On delivery day, nobody arrived. I call and send message and email. Get a call in the evening asking to reschedule my order for another 4 days away. Overall, this is a really bad experience using their services. When you add in their extra service fees, it’s more expensive than other services, and they do not have a good system for informing the customer about order status. Why should I call them after the order delivery time they confirmed on their app? Overall, the service is unreliable and they do not take care of their customers.
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No customer support ?!
When the app becomes a critical life-line to order food / groceries (when in lockdown) and it tells you that you will be delivered 15 days later, a working in -app customer support would be great. For now, the app is worthless.
Unpleasant experience
Read around and saw recommendation from KOL. Trusted and installed. App did not work either with registration by phone or Facebook. Waited long for support, provided proof but the response was very useless which did not help at all in either explaining the problem or supporting to move forward. Doubt if the info from KOL is paid ads.
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