First time
Downloaded the app while outside the restaurant and couldn’t even order food inside the app. When I click order nothing happens. Hope the food isn’t as terrible as the app.
Worst app
I have literally tried to do my order ahead every single time and every time it says I have an account and my login isn’t right and then never sends the email to reset the password. Then I go in and they say do it on the app it’s faster or just have me do it on their machines. If there were other juice places I would go there but they are the closest. Worst customer service at the Ga Cumblerand one. With all of the advancements in apps out there it is crazy that they can’t get it together
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Great app.
Love the latest menu price hike. Keep up the good work guys.
We love this app!
I’ve never had any issues while using this app. It’s user-friendly, keeps track of your points and can process accrued points when desired. Two thumbs up from us!
not logging me in on app only website
can not login on app version but had no problem on web
HOW TO TOSS A SALAD!!
There is NO way to tell the restaurant you want your dressing already tossed in for pickup orders. Andddd there’s no way to say you want extra side toppings. Only if you want extra protein. What about if I want extra vegetables? Extra tomatoes? Extra onions!?
Service
This location is beyond slow, I just waited over 15min from my order time and all they said was that they were understaffed. Also I ordered a very expensive juice w/o ice and it is 1/4 of the cup empty and they put ice in it. Awful experience at the Galleria location in Houston Tx.
App needs more stability work
I really enjoy ChopShop but with long lines and food that takes time to prepare I need this app to work reliably. I cannot order food in this app in traffic and it crashes forcing me to order restart. Do a bit more reliability testing ChopShop on your app here or you loose real business. I’ve had way too many orders about to place with this app only to have the app crash with me saying ‘forget it I’m going somewhere else’ because of it. The last update released just started crashing the app like crazy again for all my orders using my iPhone 15 pro max..
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App shuts down constantly
I can’t get an order placed without the app shutting down and closing me out. Even on strong wifi, it’s clearly a low quality app which is a bummer since the rewards program tries to direct users there
App keeps crashing
App has been crashing since this new update.
App shuts down
This latest version is unusable. I could not complete an order. The app kept shutting down in the middle of the order. I tried about a half dozen times
chop shop
this place so yummy fr
I am never ordering with this app
The new app is a joke!! It won’t download, then when I think it’s downloaded it glitches and goes back to reset. FIX YOUR DAMN APP!!
Checkout is buggy
Have loved and used the app for a long time and for the most part it’s all good - makes customizing the order easy and navigation is good. But I’ve had issues checking out lately especially when ordering for delivery, and or using rewards, and or adding a tip. It’s math isn’t quite mathing correctly and then when it tried to process payment it will fail with an error message that says “payment amount needs to equal amount due. Remove item and try again.”
When you select delivery it automatically adds an estimated service fee of 20% which you have no control over, and if you try to also add a tip it can’t calculate the total anymore. So the only way to order delivery is remove the tip.
When you select delivery it automatically adds an estimated service fee of 20% which you have no control over, and if you try to also add a tip it can’t calculate the total anymore. So the only way to order delivery is remove the tip.
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Awesome Healthy Food!
Great healthy food. Allen has great customer service! Clean, hospitable, and high quality!
Going above and beyond!
I had the best experience with Chop Shop today! I accidentally placed my order for pickup instead of delivery and realized I wouldn’t be able to leave work to get it. I called the restaurant to explain the situation, and Blake went completely above and beyond. He personally delivered my order to my workplace so I wouldn’t have to go without lunch.
That level of customer service is rare these days, and it truly made my day. The food was great as always, but the kindness and extra effort from Blake really stood out. Thank you for taking care of your customers so well! I’ll definitely keep coming back.
That level of customer service is rare these days, and it truly made my day. The food was great as always, but the kindness and extra effort from Blake really stood out. Thank you for taking care of your customers so well! I’ll definitely keep coming back.
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Dogwater
Tried to place an order for over 20 minutes- colossal waste of time. 0/10, a lot of notes.
Won’t let me log in
literally won’t let me log into my account and won’t send me an email to reset my password…. even though when i log into my account online it works .. just what my points 😔
Tip automatically added
Loving it until I saw it automatically adds a tip when ordering CARRY OUT! How ridiculous…. So entitled and sneaky to take more money than you agreed to
Rewards are broken or intentionally adding user friction
Rewards are broken. Taking 5 minutes to show in the app order checkout after I redeem is ridiculous when I get an email instantly confirming redemption. It’s 2025 there’s no reason this should take multiple minutes. This seems like something intentionally created to avoid people using their rewards, especially since they expire after a certain time. This is the 2nd time it’s happened to me now. I haven’t ordered chop in a while and now I remember why…
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