can’t make account
the “create account” button does not work despite filling out all required fields. :/
Horrible experience
Hope the food is better than the app. Wants more information than I have ever seen.
Need to add Apple Pay
The food here is great. The app is super cute and functional. Only thing I’d like to see is an option for Apple Pay on both the app and website. Having to type the whole billing address and card number makes me double take on where I’m going to order from. Convenience is the whole point of fast food. Please add more convenient ways to pay.
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Great food, bad app
I love the Zepplins but the app experience is almost not worth the hassle.
1. If you want to switch toppings in the app, they cost extra vs in-person they don’t.
2. The coupons/rewards say Start an Online Order to Claim, but you can’t actually claim them on the app, you have to claim in-person and they have to manually enter a discount code. So I order online but need to still make a purchase in-person to get the freebies.
3. The app shouldn’t ask when you want pick up if the user’s response is within 30 mins. Just say “ASAP” then tell us how long asap is upon order completion. Or give a wider range of ASAP timing if your system isn’t that dynamic. Especially during lunch rush. You mark “ASAP (5 mins)”, it will not be ready for another 30+ mins. People that walk in and get in line get their food before online orderers do. I’ve experienced this as a person who came and left while the same people waited. And I experienced it as an online orderer who watched the people who came in after me leave.
1. If you want to switch toppings in the app, they cost extra vs in-person they don’t.
2. The coupons/rewards say Start an Online Order to Claim, but you can’t actually claim them on the app, you have to claim in-person and they have to manually enter a discount code. So I order online but need to still make a purchase in-person to get the freebies.
3. The app shouldn’t ask when you want pick up if the user’s response is within 30 mins. Just say “ASAP” then tell us how long asap is upon order completion. Or give a wider range of ASAP timing if your system isn’t that dynamic. Especially during lunch rush. You mark “ASAP (5 mins)”, it will not be ready for another 30+ mins. People that walk in and get in line get their food before online orderers do. I’ve experienced this as a person who came and left while the same people waited. And I experienced it as an online orderer who watched the people who came in after me leave.
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Needs Apple Pay functionality
Cmon
