Can wait to leave Churchill
What should have been a simple vehicle policy transfer has turned into an appalling customer experience.
I’ve had to make three separate calls, each lasting between 20 and 40 minutes, and deal with three different bots, all attempting to sell me a new policy at around £250 more than both their own online quotes and those offered by competitors.
When I finally asked to cancel and take my business elsewhere, the call was simply ended.
At no point was I rude or unreasonable. I was just trying to complete a straightforward transaction without being pushed into paying significantly more than necessary.
The whole experience has been frustrating, time-consuming and completely unacceptable. If this is how the company treats its customers, I would strongly advise others to look elsewhere.
I certainly wouldn’t recommend them.
I’ve had to make three separate calls, each lasting between 20 and 40 minutes, and deal with three different bots, all attempting to sell me a new policy at around £250 more than both their own online quotes and those offered by competitors.
When I finally asked to cancel and take my business elsewhere, the call was simply ended.
At no point was I rude or unreasonable. I was just trying to complete a straightforward transaction without being pushed into paying significantly more than necessary.
The whole experience has been frustrating, time-consuming and completely unacceptable. If this is how the company treats its customers, I would strongly advise others to look elsewhere.
I certainly wouldn’t recommend them.
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Response from developer
Hi, thank you for sharing your feedback with us. We're truly sorry to see this happened, as this isn't the level of service we aim to provide. Please send us a message on the link below and we'll be happy to look into this. Angelina m.me/Churchill
Car
Very good service
Terrible communication with customer services
Terrible communication with customer services. Firstly took excess for whole car (£350) instead of windscreen (£115). Secondly was put on hold
For over an hours with no progress then nobody called back. Thirdly I then emailed asking what I had to action and nobody came back to me for two weeks. I’m now being chased for money for my insurance with the threat of debt collectors. And now they are asking for £61 to cancel it!!! What am I paying for? Incompetence it seems
For over an hours with no progress then nobody called back. Thirdly I then emailed asking what I had to action and nobody came back to me for two weeks. I’m now being chased for money for my insurance with the threat of debt collectors. And now they are asking for £61 to cancel it!!! What am I paying for? Incompetence it seems
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Response from developer
Thank you for taking the time to share your experience with us. We're very sorry to see this has happened and that we've left you feeling this way. If you'd like to raise a complaint, you can find information about our complaints process, including access to our online complaint form, using the link below. Once we've received your complaint, a member of the team will be in touch to investigate your concerns and work towards resolving the issue. Angelina https://www.churchill.com/contact-us/complaints
Mr
Great service fabulous customer service
Fed up
Angry
So helpful
Sorted everything in a friendly helpful manner, explained everything clearly, and very happy with the advice also.
Car insurance
Car insurance
Really quick and easy to change details and no cost to me
Really quick and easy to change details and no cost to me
Terrible website
Does not work
Van?
Doesn’t work for van insurance.
Churchill Insurance
I have been always extremely very happy with Churchill Insurance since I joined they’re very attractive and attentive also very knowledgeable, helpful.
Hopeless
The app used to be helpful for renewing etc, then all of a sudden it just doesn’t work. I reported the issue to Churchill as it caused my payment to renew my policy not going through. They seem unable to fix it. The app just continues to say it can’t send an email to enable log in. Please try to get it fixed, used to be good. 6 months later still doesn’t work and nobody seems to care!
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Erroneously auto renewed policy
I spoke to Churchill telling them that the policy would not be renewed yet they auto renewed it
nicola emmett
i have tried multiple times to make a simplae change of address and am unable to make it happen. Unable to enter my card details to make the payment and there is no telephone number to ring for help and the whatsapp hrlp sitevis appalling as it dors not have a rekevant option quety fircthis issues. awful awful customer service..., its a joke!!!!
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Hard to cancel a policy
It shouldn’t be difficult to cancel a policy - FCA agrees with this too!!!! Be good to know why Churchill make it so difficult ??
Hopeless
The app used to be helpful for renewing etc, then all of a sudden it just doesn’t work. I reported the issue to Churchill as it caused my payment to renew my policy not going through. They seem unable to fix it. The app just continues to say it can’t send an email to enable log in. Please try to get it fixed, used to be good.
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Interminable Delays
Unfortunately Churchill place no value on their customer’s time; web chats have 10 minute pauses and can’t provide telephone assistance.
Not good
Awful to navigate
Issue
The app didnt work but Churchill have since been in touch
Useless
Tried to cancel policy online to save money and it just sends you to the customer care team which then charges you full whack
Simple summary document
One page that has claim telephone number and policy number…..I appear to have to either dig my way through pages or the certificate of insurance has no claim contact number?