Hard to cancel a policy
It shouldn’t be difficult to cancel a policy - FCA agrees with this too!!!! Be good to know why Churchill make it so difficult ??
Hopeless
The app used to be helpful for renewing etc, then all of a sudden it just doesn’t work. I reported the issue to Churchill as it caused my payment to renew my policy not going through. They seem unable to fix it. The app just continues to say it can’t send an email to enable log in. Please try to get it fixed, used to be good.
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Interminable Delays
Unfortunately Churchill place no value on their customer’s time; web chats have 10 minute pauses and can’t provide telephone assistance.
Not good
Awful to navigate
Issue
The app didnt work but Churchill have since been in touch
Useless
Tried to cancel policy online to save money and it just sends you to the customer care team which then charges you full whack
Simple summary document
One page that has claim telephone number and policy number…..I appear to have to either dig my way through pages or the certificate of insurance has no claim contact number?
Awful!!!!
Avoid!!!!
Named driver
I couldn’t remember if I still had my sister as a named driver on my policy, the app doesn’t show either way. my only option is to go through the process of adding a driver, filling in their details etc, just to see if she was on my policy or not.
Value and easy to get
Thank you Natasha for your help today. Much appreciated
Make changes - can’t
Bought a new car which was same make, model and engine. Tried to amend/change policy through app but couldn’t. Tried chat where they tried to send me to online app changes. Told they wouldn’t insure the new car, which is the same spec as the one on the policy. Crazy logic. Churchill does not say yes! Business from me now elsewhere
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Cancelling cover
Really difficult to cancel early, no real explanation given but to call back in a few days.
Col
So easy. 10 out 10 service step-by-step easy lay out on online
Rather useless app
Downloaded the app hoping to check my policy and make changes. But it does nothing! And no online query no customer service no contact detail.
Just a pure view and look. So conclusion is that it really its not technological advancement to help, pretty useless
Just a pure view and look. So conclusion is that it really its not technological advancement to help, pretty useless
Customer service
Extremely poor communication.
Cancelling option.
There is the option to cancel however when you move go to step two there is no way of continuing with the cancellation just options to make changes to the policy. If you call Churchill they want to charge you £53 to cancel. They are totally at it.
Your car insurance policy at your fingertips
Churchill’s App is easy to use and very convenient.
Doesn’t recognise my email address.
Renewed my car policy with Churchill following a reminder email to me. They then emailed me confirmation of the renewal together with the policy. However, when I try to use the app it says my email address is not recognised despite the fact that it is the same email address that was used for the reminder, the renewal and previous policies.
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Adding a driver
The App repeatedly stalls when I try to enter additional driver’s license information. Useless!
Claim still unresolved
Tomorrow it will be a week since I rang Churchill with an emergency leak. I’ve now made 46 phone calls over the last six days been passed from pillar to post spoken to approximately 40 people and still not had a plumber come out to sort my issue. I have a vulnerable household with an aunt of 82 going through cancer treatment and we’ve been in five days without being able to flush the loo wash. etc
There are five of us in the house? Churchill have got me to the very end of my tether.
I just rang them again. They rang back and then the phone went dead. I will be taking it up with the ombudsman but I’m still waiting for this claim to be resolved desperate treatment I’ve never made a claim before and this has totally put me off Churchill who I thought a decent firm
I will try ringing them back shortly and then start again tomorrow when it will be a week with no satisfaction Melanie Lee
In Shoreham by sea
There are five of us in the house? Churchill have got me to the very end of my tether.
I just rang them again. They rang back and then the phone went dead. I will be taking it up with the ombudsman but I’m still waiting for this claim to be resolved desperate treatment I’ve never made a claim before and this has totally put me off Churchill who I thought a decent firm
I will try ringing them back shortly and then start again tomorrow when it will be a week with no satisfaction Melanie Lee
In Shoreham by sea
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Response from developer
Hi there. We're concerned to hear this, and our claims team will be happy to help. We've left a link to our website below, where you can find all the ways to get in touch. We're sorry to hear about your experience and hope to provide a swift resolution. Rach www.churchill.com/help