Can wait to leave Churchill
I’ve had to make three separate calls, each lasting between 20 and 40 minutes, and deal with three different bots, all attempting to sell me a new policy at around £250 more than both their own online quotes and those offered by competitors.
When I finally asked to cancel and take my business elsewhere, the call was simply ended.
At no point was I rude or unreasonable. I was just trying to complete a straightforward transaction without being pushed into paying significantly more than necessary.
The whole experience has been frustrating, time-consuming and completely unacceptable. If this is how the company treats its customers, I would strongly advise others to look elsewhere.
I certainly wouldn’t recommend them.
Response from developer
Hi, thank you for sharing your feedback with us. We're truly sorry to see this happened, as this isn't the level of service we aim to provide. Please send us a message on the link below and we'll be happy to look into this. Angelina m.me/Churchill
Car
Terrible communication with customer services
For over an hours with no progress then nobody called back. Thirdly I then emailed asking what I had to action and nobody came back to me for two weeks. I’m now being chased for money for my insurance with the threat of debt collectors. And now they are asking for £61 to cancel it!!! What am I paying for? Incompetence it seems
Response from developer
Thank you for taking the time to share your experience with us. We're very sorry to see this has happened and that we've left you feeling this way. If you'd like to raise a complaint, you can find information about our complaints process, including access to our online complaint form, using the link below. Once we've received your complaint, a member of the team will be in touch to investigate your concerns and work towards resolving the issue. Angelina https://www.churchill.com/contact-us/complaints
