Unreliable, inaccurate scoring and a waste of money
As a new driver I quite liked the idea of getting scored as it would encourage me to improve. What I wasn’t told was how silly the scoring system is. It always says I’m using my phone when in reality I haven’t touched my phone once during driving I’ve even tried to leave my phone without maps or music and it still said I was using my phone!? Not to mention road risk and short trips are scored horribly. It literally judges you on your workplace and postcode I don’t understand how that is appropriate at all as it says nothing about the driver and I already pay a higher premium for my address why continue to penalise me for it? Additionally, if your drive is anything below 30 minutes you have no chance at a good score as I apparently do not have smooth driving? This app seriously needs reviewing because it makes anxious drivers even more anxious and has nothing to do with safe driving. The idea is brilliant but executed poorly to say the least.
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Response from developer
We'd like to go through the scoring with app for you. Please send us an email to support@directline.com and we'll go through this with you. MJ
Don’t bother
I’ve had this app for a year now and agree with all the negative reviews. I’m not going to go into detail about why it’s so bad, as there are 100+ reviews on this and the developers clearly aren’t interested as nothing is changing. However, I did want to say, despite all that I have managed to achieve a good score of 85+ the entire time which is in the green. I’ve just had my renewal through and they have increased the annual price anyway from 900 to 1150!! So what was the point? If this is a good score and it’s still being increased? Thank god my year is up, just moved to another provider for 645 and no stupid tracking apps. Avoid this app and avoid direct line.
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Response from developer
Thank you for the feedback about the scoring Michael. Please send an email to support@directline.com with your policy number and a brief description of the feedback so we can go through this with you. MJ
Score breakdown
The app was good at first, seemed like it was scoring pretty fair, when I didn’t have smooth drives at first (after just getting drivers licence) it would mark me down and show me where I made the error, usually heavy breaking…
After 2 months of having the app, I’ve noticed it’s impossible to keep a good score, I went from average score of 86 to now average score of 76. I know this isn’t a bad score but it’s just dropping more over the time.
I just had 3 really smooth drives, literally as seamless as it gets, but it just feels like the scoring is not fair, they scored me:
89 speed (having never exceeded the speed limit and was accelerating gently)
85 mobile interaction (didn’t touch phone at all, it was in the glove box!
88 road risk (not complaining)
59 smooth driving (I was driving like I had a baby on board)
Also time of day is always in the 70’s or less, there’s never the correct time of day to be driving apparently…
Anyways just thought I’d leave a review, the scoring is very unfair, but I hope I can get through the year without my score depleting too much 😑
After 2 months of having the app, I’ve noticed it’s impossible to keep a good score, I went from average score of 86 to now average score of 76. I know this isn’t a bad score but it’s just dropping more over the time.
I just had 3 really smooth drives, literally as seamless as it gets, but it just feels like the scoring is not fair, they scored me:
89 speed (having never exceeded the speed limit and was accelerating gently)
85 mobile interaction (didn’t touch phone at all, it was in the glove box!
88 road risk (not complaining)
59 smooth driving (I was driving like I had a baby on board)
Also time of day is always in the 70’s or less, there’s never the correct time of day to be driving apparently…
Anyways just thought I’d leave a review, the scoring is very unfair, but I hope I can get through the year without my score depleting too much 😑
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Response from developer
Thanks for your feedback about our app. If you’d like us to go through your scores with you, please send an email to support@directline.com, so we can take a closer look at them. Lisa
Don’t recommend at all
The app itself is easy to use however unless you only drive on straight, empty roads you will find it hard to get a decent score.
One of the things they mark you on is “road risk” which has nothing to do with your driving it’s just based on how dangerous the roads you drive on are. By dangerous they mean junctions and roundabouts. I was told on the phone to just avoid these roads and use different routes which is ridiculous, I was also told it’s based on how many people on the roads are also using the app.
You’ll also get marked down if your connected to the Bluetooth in your car and if you drive during busy times.
One of the things they mark you on is “road risk” which has nothing to do with your driving it’s just based on how dangerous the roads you drive on are. By dangerous they mean junctions and roundabouts. I was told on the phone to just avoid these roads and use different routes which is ridiculous, I was also told it’s based on how many people on the roads are also using the app.
You’ll also get marked down if your connected to the Bluetooth in your car and if you drive during busy times.
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Response from developer
Thanks for taking the time to leave feedback. If you’d like us to go through your journey scores, please contact us at support@directline.com, so we can take a closer look at them. Lisa
Absolutely shocking
If there was a zero star option I would give it! The app is so inaccurate and feels like it just spins a wheel to give you a score. I can drive so cautiously and still lose points for heavy breaking and acceleration and also lose points for mobile interaction when I don’t touch my phone.
It’s also annoying how you lose points for things like time of day and the roads you are driving on when a lot of the times you can’t avoid these things especially for things like work!
Overall shocking and inaccurate really disappointed and do not recommend!
It’s also annoying how you lose points for things like time of day and the roads you are driving on when a lot of the times you can’t avoid these things especially for things like work!
Overall shocking and inaccurate really disappointed and do not recommend!
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Response from developer
We’d like to go through the scoring with you. Please send an email to support@directline.com, with your policy number so we can go through this with you. MJ
