DO NOT USE
I had the privilege of getting threatened of having my car insurance cancelled because the geniuses working at this company forgot to send me an email about setting up the box
If you drive in an area of ‘high crash risk’ or drive at times of day which are also ‘high crash risk’ you will get marked down. Ive had two different black box companies, and they never had me for these two things.
Awful and rude customer service, avoid this company at all costs.
If you drive in an area of ‘high crash risk’ or drive at times of day which are also ‘high crash risk’ you will get marked down. Ive had two different black box companies, and they never had me for these two things.
Awful and rude customer service, avoid this company at all costs.
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Driving
Great app. Makes you wonder why all insurance companies don’t use this. Helps me but sometimes I forget I’ve got the app.
Response from developer
Thanks for your feedback. We’re really pleased to hear the app is helping. Lisa
WORST THING EVER
I genuinely almost NEVER leave reviews but wow. When the app does actually work and doesn’t just tell you to ‘turn on background app refresh’ even though it already is on, it is the worst thing in the world. You can’t make calls on handsfree because it marks you down for phone usage, even though you don’t have to touch your phone to answer it. It logs every single journey, even when you’re not driving, so every single time you travel you have to remember to note on the app that it wasn’t you. It marks you down ridiculously for where and when you are driving, even though it is sometimes unavoidable where/when you drive, especially when shift working. Honestly just do not bother, makes me angry how bad it is and like I say I almost never leave reviews, and if I do it’s usually only if something is really good. This is the OPPOSITE.
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Response from developer
Thanks for taking the time to leave a review. We're sorry the app hasn’t met your expectations. If you'd like us to look at your journeys in more detail, please contact us at support@privilege.com. Lisa
Hate it so much
Worst app going I have to track my journeys with it for my insurance and it’s so annoying it’s practically impossible to get a high score I don’t know what they use to track speed but it’s very inaccurate I go the speed limit sometimes I go like 10mph below the limit on a empty road and my score still comes back as high speed plus it’s so annoying that they mark you down for driving in bad areas there’s nothing I can do to help that I drive 2mins away from me to the gym and I always get low ratings because I’m apparently in a bad area such a joke
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Response from developer
Thanks for taking the time to leave a review. Please send an email to support@privilege.com, and we'll go through your scores with you. Lisa
App issues
Not great, it’s so harsh on short journeys when I'm not driving an hour to work/school etc everyday, ultimately giving me a low average score which doesn’t reflect my driving. It also is terrible at tracking my journey as I will look at the logged journey and it would say I was driving across a field or houses which causes me to not be able to mark the journey as it will give me a low score. Not a great app or insurance with little communication when expressing these issues within the app. Pay the extra 100 to a more recognised insurance.
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Response from developer
Thanks for taking the time to leave us your feedback. Please send an email to support@privilege.com and we'll take a look at your journeys for you. Lisa
