Inaccurate
This app and the system they have is very annoying. It records my journeys on my bike and occasionally when I go for a run and if I don’t go on in 72 hours and say it wasn’t a drive I get marked down. The same issue when someone else drives (not juts my car but any vehicle/bus) and if I don’t remember to go on the app every time I get marked down. The system seems a little bit broken after using other systems like a black box in the past to monitor my driving.
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Response from developer
Thanks for sharing your feedback. The app will automatically record in the background, and we understand how frustrating it can be. When you're not driving, you can pause the app so it won't record journeys. If you have any more queries, not hesitate to contact us at support@churchill.com, and we'll do our best to help. Lisa
Driving score
After having this insurance provider for around a month my driving score has been maintained above 80 although I’ve had a few harsh breaks and acceleration the app only marked them and didn’t clock my score. This app does clock you for using hands free on your steering wheel which is a bit annoying but other than that there isn’t anything else wrong. Other reviews are slightly over the top. I’ve done late night drives where my score hasn’t been great but it hasn’t affected my overall score. UPDATE: After a year of being with drive sure I cannot fault them if you think this insurance company is scoring badly for no reason I’d like to see you all drive with a black box😂. It’s telematics data and although my road risk scores weren’t great I still had an amazing renewal price which is why I’ve gone for them a 2nd year running. Like I said last year. your all being over the top it’s not actually that bad compared to what other insurance providers are offering especially for new drivers.
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Response from developer
That's good to hear. Thanks for taking the time to leave us a great 5-star review. Lisa
Unfair and inaccurate
I always get harshly marked down for ‘Road Risk’, which I find extremely unfair as that is just the area I live in and I can’t help that. I always drive below the speed limit and never have any sudden breaks yet I get harshly marked down on ‘smooth driving’. I even get marked down for ‘time of day’ for when I drive past 17:00 which is ridiculous because that’s when most people finish work. I get told by the app to drive alternative routes to go on safer roads when a lot of the time the roads I drive on are 20mph!!!!!!!! And it would be a massive inconvenience to take an extra long route and probably more dangerous if anything because I would be on the road for longer and on an unfamiliar route! Also I get marked down for listening to music in the car which I find so so stupid because if anything music is probably safer that listening to radio and you’d get more distracted trying to listen to people talk about politics or something. Terrible app, I hate it so much and so does everyone else by the looks of the reviews.
Also I forgot to mention how when i come home after a drive, it keeps recording that i’m driving for another 5 minutes and then marks me down for being on my phone.
It also marks me down for using a GPS on my phone too whilst driving which is stupid because it’s more unsafe if i don’t know where i’m driving and just guessing.
Also I forgot to mention how when i come home after a drive, it keeps recording that i’m driving for another 5 minutes and then marks me down for being on my phone.
It also marks me down for using a GPS on my phone too whilst driving which is stupid because it’s more unsafe if i don’t know where i’m driving and just guessing.
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Response from developer
Thanks for taking the time to leave a review. Our scores look at claims data for situations where we see more accidents, so our aim is to raise awareness of these. If you’d like more information, please contact us at support@churchill.com, and we'll go through some of your recent journeys with you. Lisa
This app is OKAY…
It seems extremely strict on some categories, particularly the smooth driving. That just shoots up and down, and is particularly frustrating when you GENUINELY have to brake hard, and it assumes that’s you just coming to a stop and braking far too harshly.
Also, the fact that journeys automatically register as if you were driving if you don’t do it manually within three days is pretty irritating. I understand there may be no other way to resolve this other than make all journeys require you to register them all yourself, which could be a hassle, but I take the train to university and if I forget to open the app, it reckons I was driving and thus my score (again, particularly smooth driving) zips down into the red zone.
Mine typically sticks to the bottom/middle of the green, say 80, 85, but if I don’t use the app for a few days (during which I take the train, get lifts from other people, etc) all my scores shoot down and then I have to consciously drive very robotically and also ensure that I consciously open the app and register the journey after every single drive, regardless of its distance or length.
Also, the fact that journeys automatically register as if you were driving if you don’t do it manually within three days is pretty irritating. I understand there may be no other way to resolve this other than make all journeys require you to register them all yourself, which could be a hassle, but I take the train to university and if I forget to open the app, it reckons I was driving and thus my score (again, particularly smooth driving) zips down into the red zone.
Mine typically sticks to the bottom/middle of the green, say 80, 85, but if I don’t use the app for a few days (during which I take the train, get lifts from other people, etc) all my scores shoot down and then I have to consciously drive very robotically and also ensure that I consciously open the app and register the journey after every single drive, regardless of its distance or length.
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Response from developer
Thanks for taking the time to leave a review. There is an option to pause the app for up to 5 days when you're using public transport, which should help. If you'd like more information, please contact us at support@churchill.com and we'll be happy to go through the settings with you. Lisa
Poor
Received a letter saying I had not downloaded this app and insurance is due to be cancelled. I’ve downloaded the app and it is tracking my driving. Unable to speak with anyone from drive sure over the weekend. Reports I’m using my phone when playing music through Bluetooth in the car and the phone is not in use. Also really slow and often unable to confirm I’m driving for a while. Emailed Churchill and hoping the issues in the letter will be rectified.
Again received a message to say insurance is going to be cancelled, logged into Churchill to find a message stating I haven’t downloaded the DriveSure app. Unable to get any help with this over the weekend. The app is working and logging my driving yet getting a message to say my insurance policy is going to be cancelled. Not worth the stress having this, will not be renewing my policy with Churchill.
Again received a message to say insurance is going to be cancelled, logged into Churchill to find a message stating I haven’t downloaded the DriveSure app. Unable to get any help with this over the weekend. The app is working and logging my driving yet getting a message to say my insurance policy is going to be cancelled. Not worth the stress having this, will not be renewing my policy with Churchill.
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Response from developer
Thanks for your feedback. If you have any more issues or you'd like us to check your policy, please contact us at support@churchill.com and we’ll be happy to help. Lisa
