Disappointed
Am I the only one who can't select players to add to my favorites?? Disappointing.
Great addition
So happy there is an app finally!! Great work!
Horrible
I got this app to follow the tennis but it is horrible, I use it on an iPhone and everything is squished on the screen. Had a hard time seeing scores and schedule. The main screen was squished and to follow scores and times, they were listed off the screen to the right and not viewable.
Too many updates
I’ve never had an app that requires updates daily. Too much!!
2025 Experience
Just got back from the Cinci Open. We loved a bunch of the updates on the grounds, stadiums, practice courts, food & bev, experience, etc. BUT, this app is awful. I’ve been involved in data-driven F500 marketing tech, including apps and mobile for 10+ years, and this is the worst app experience I’ve seen in many years. It’s as if they started creating it 2 weeks ago and just launched it with no plan or feedback. The constant updates also point to this. So funny that 4 of us can be together on the grounds and we show different data and scores in the app on our individual iPhones, even when refreshing. A big issue…In this day and age, how can you not have a layout and live interactive map experience showing where you are and where you want to go to see a match/court? This was more of an issue than it should have been because the navigational signage is almost non-existent on the grounds. This was probably the most frustrating part of the experience. Finally, the internet seemed a bit better on the grounds but you should have a seamless wifi/internet experience for an event like this. It’s still funky.
Show more
Did the developers even try this?
Why ask for a username when you are forced to log in with your email?
Worst app ever
Our group of 6 has been trying to transfer our tickets from the buyer to our accounts. We’ve been at it for an hour and 2 of us are IT people. Total fail
Update app daily
Get ready for this app to take a daily dump and your phone is the toilet
Terrible
Have to update every day and when you do it logs you out your email doesn't work as login next time. Can't access the tickets we bought.
Better app needed
Wish the app experience aligned with the facilities upgrade. App constantly wants to update, no map of facilities directly on app, match/court info not always accurate.
User friendly
The format is terrible on an iPhone. Some players names don’t show up fully. If the name is too long, forget about seeing the correct score show up correctly. Please make some changes.
It’s insane
It shows every match at once
Practically Worthless
I downloaded the app one hour before entering the venue. When I went to use it an hour later it was requiring an update. I couldn't get an internet connection in the venue to update so I was unable to use the app on day one. I updated that evening and the app was functional on day two. However, the scores are not properly formatted so you can't read the score especially after the 2nd set. The scores are also hard to follow as they don't "line up." I just used my Tennis One App for scores. I guess the app would be useful for general info thus the 1 star.
Show more
Cannot login in again
It seems like every time they do a mandatory update on this app, I am unable to log into my account. When I click on to reset my password, it says no account exists.
This is the way to manage our tickets, including downloading them to use or transfer, and it is completely dysfunctional. Very very frustrating.
This is the way to manage our tickets, including downloading them to use or transfer, and it is completely dysfunctional. Very very frustrating.
Show more
Needs simple improvements for 5 stars
Cool updates to the aesthetics- but it should be much easier to find where you are going/access the court maps- even better would be a map that directs you to the court you want to go to from where you currently are standing, but that’s not necessary- the court map is so hard to find and when you do so hard to READ, any improvements to that would be greatly appreciated. Also- the ticketmaster interface needs to be smoother, it was better before.
Show more
Daily updates
I used this as I went to two sessions of the tourney. If able, the updates to the grounds are great! Go in person! The updates to this app? Frequent and annoying. Will likely delete and bookmark the site.
Data is never up to date
Why bothering building an app is the data such as schedule is never up to date. Ridiculous! The screens around the tournament are your best bet.
The app is currently broken
Do the tournament managers know that right now, at 10:35 EST on 8/11/25, if you open the app it shows a splash screen ad for a local Pepsi bottler… that you can’t dismiss? There is no visible way to close the ad, and if you tap it a web page opens in your registered browser. But you can’t actually enter the app, it just endlessly opens the web page for this other company no matter where you tap, swipe, etc. How could this possibly happen in the middle of the tournament??
Show more
Just google it
Does not do the basics, doesn’t have a map, for the results is faster to search on google than what this app does.
Too many updates
Too many updates required in a short span of time.
