Generating fails & theft
Response from developer
Thank you for taking the time to write this, and we're sorry. A character's skin tone should match what you specify — that it didn't is a real problem, and we've passed your review, including the point about voice range, to our team. One thing that should help right away: please try the Cinematic model. It follows your prompt most closely and keeps character appearance consistent from scene to scene, which is exactly the failure you're describing. On the credits you spent correcting our generation errors, please contact us through Settings > Customer Support so we can look at your account directly. We're not brushing past the wider point you raised about representation in characters and voices — thank you for saying it plainly.
Bad
Response from developer
Thanks for reaching out, and sorry for the confusion. The annual plan includes 3,000 credits every month, not every week — so a new batch should arrive monthly rather than weekly. If your monthly credits haven't been arriving, that is a problem and we want to fix it. Please contact us through Settings > Customer Support with the email on your account or your Apple receipt, and we'll check your subscription.
Bom, mas… Tem coisas a melhorar ainda
Response from developer
Obrigado pelo feedback detalhado! 🙏 Para maior fidelidade ao roteiro, use o modo **Cinematic** e ative o **Preview** para revisar e editar cenas e falas antes da geração final. Conteúdos adultos explícitos não são gerados por políticas de segurança da IA. Seguimos melhorando a precisão dos prompts. 🎬✨
Make movie
Response from developer
Thank you so much! 😊 We’re delighted that you love Cinely. Your support means a lot to our team, and we’ll keep improving the app with every update. 🎬✨
Waste of money
Response from developer
We’re sorry the results didn’t follow your scripts. 🙏 Please try Cinematic mode for better prompt accuracy and enable Preview to review and edit each scene before final generation. We’re continuing to improve script understanding, scene variety, and overall output quality. 🎬✨
Very angry!
Response from developer
We're sorry for the inconvenience. 🙏 Our AI servers were temporarily overloaded at that time. Please try again a little later. If you need faster and more reliable generation, upgrading to **Pro** gives you priority access to our generation service. 🎬✨
Cool
Response from developer
Thank you! 😊 We’re glad you like Cinely. We’ll keep improving the app and adding more features to make movie creation even better. 🎬✨
Ladrão de dados
Provavelmente furta dados do celular.
Não gera nada
Desinstalei no mesmo instante.
Response from developer
Lamentamos sua experiência. 🙏 O travamento em 95% geralmente ocorre por sobrecarga temporária dos servidores de IA, não por acesso aos seus dados. Atualize para a versão mais recente e tente novamente mais tarde. Seus dados permanecem protegidos. 🎬✨
Love the App + Feature Suggestion
Response from developer
Thank you for the suggestion! 😊 We’ll consider adding separate fields for middle and last names to make character creation more detailed. For now, you can enter the full name in the character name field. 🎬✨
Super
Response from developer
Thank you so much! 😊 We’re glad you find Cinely easy and fun to use. We’ll keep improving the app so you can create even more amazing movies. 🎬✨
Are there free daily credits each day?
Response from developer
Yes! 😊 Free credits are available every day through **Daily Check-in** on the **Rewards** screen. Open the app daily to claim them, and you can also earn more credits by completing daily challenges. Thanks for enjoying Cinely! 🎬✨
Huh?
Response from developer
Thanks for your feedback! 🙏 You can find the **Daily Check-in** in the **Rewards** screen. Credits are automatically refunded if a generation fails. If you don't receive your refund, please contact us through **Customer Support**, and we'll be happy to investigate and assist you. 🎬✨
Lame
Response from developer
Thanks for your feedback! 😊 We're sorry you couldn't get started. Please update to the latest version and try again. If you're still having trouble, contact **Customer Support** through the app—we'll be happy to help you get everything working. 🎬✨
