Stupid
We can’t even reach to any customer care , do t even know if they had any, tried booking tickets amount got deducted twice but tickets not confirmed nor the amount has been credited back irony is do t even know where to complain even with help option in the app which is useless , it just give some mail id which does t solve any query
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Absolutely terrible experience with the Cinepolis app.
The app failed to do the one job it’s built for — booking movie tickets. I selected my seats, paid through CCAvenue, and even received a successful payment confirmation from the gateway. But from Cinepolis? Absolutely nothing.
No confirmation, no message, no email — not even a failed transaction alert. They don’t even have pending transaction in their transaction history.
Just silence.
I was left in the dark, uncertain whether the tickets were booked or my money was lost. After wasting time waiting and hoping, I had to chase down the issue myself and raise a complaint with CCAvenue, who thankfully issued a refund.
This isn’t just bad UX — it’s negligence. An app that can’t confirm bookings after taking payments has no business being live.
No confirmation, no message, no email — not even a failed transaction alert. They don’t even have pending transaction in their transaction history.
Just silence.
I was left in the dark, uncertain whether the tickets were booked or my money was lost. After wasting time waiting and hoping, I had to chase down the issue myself and raise a complaint with CCAvenue, who thankfully issued a refund.
This isn’t just bad UX — it’s negligence. An app that can’t confirm bookings after taking payments has no business being live.
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Charging huge Convenience Fee
This App is charging huge convenience fee and its GST on top of the movie ticket price. If thats the case, why cant we book tickets through common aggregators like BookMyShow and Paytm?
We are using cinepolis own app for cinepolis own theatres. They should refrain from charging convenience fee as long as they are final the service provider company. They should charge convenience fee from their franchisee owners like movie theatres not user.
We are using cinepolis own app for cinepolis own theatres. They should refrain from charging convenience fee as long as they are final the service provider company. They should charge convenience fee from their franchisee owners like movie theatres not user.
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Can i give 0 Star ?
I’ve had the worst experience with this app the last three times I tried booking a movie. Each time, they deducted the money, but the booking got canceled. If you try to book again, the prices go up, and the seat you originally selected is no longer available.
Booking Ticket is a horrible experience
I have tried booking a Ticket and the amount was deducted from my account. I got the confirmation mail from CINEPOLIS that my order is successful and I have earned rewards points as well for the transaction but still my ticket was not booked and now there is no way that I can contact them for the refund except for a mail I’d. Great work CINEPOLIS.
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