Prehistoric new app
We love the cinema but much prefer the old app - this one seems like we’ve gone back in time. Not as easy to navigate and have to book individually which is inconvenient and relies on all people to be able to book at the same time to guarantee seats next to each other. Pros are that you can change seats without cancelling and rebooking and can add you ticket to apple wallet.
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Aamberculley
Bad new update
The new app is rubbish compared to the old one. The member photo has disappeared and member info is incorrect, it constantly logs you out as well. It’s also 10x harder if you want to book a film with someone who is also an unlimited member now. You have book separately and it often doesn’t let you book the seat next to each other.
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Rrosesangels
App update
The app was perfectly fine, did everything it needed to. Then it’s got updated and is terrible. There is no option to search for films, no option to add someone else’s unlimited card to your account making booking tickets together more complicated, scrolling through films is awful as it move back to the start when you try to look at one and the app is just hard to navigate overall and more difficult than the previous. A big down grade in my eyes
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Ccsenior😜
Review of the new app
This new app re-design is awful. Its functionality is terrible and it isn’t clear how to find and book movies. The old version of Cineworld app was SO much better. I work in app design and communications and this is such a downgrade for Cineworld. I’m also a cineworld unlimited card holder and so is my boyfriend cause we love movies but the booking process has become a nightmare through this new app. I can’t add his card like before so we have to book separate which is just completely inconvenient for the price we pay. I’ve been thinking about writing an email for feedback about this as it really is a downgrade and should be re-thought to be made simpler to use with better features to add multiple cards and find movies easily. I just don’t know why this app was changed. If it’s not broke don’t fix it.
Even we writing and submitted this review was a problem because it won’t let me submit with adding a nickname and the nickname function isn’t accepting any of my names. This is just so rubbish.
Even we writing and submitted this review was a problem because it won’t let me submit with adding a nickname and the nickname function isn’t accepting any of my names. This is just so rubbish.
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DDalusandeep
Old app was much better
New app is a shambles I get they wanted to remove being able to boom for other people that also had unlimited cards but having to go though menu after menu just to get something silly like your unlimited card just slows down the process off getting your discount at the till the booking system is terrible where you choose your seat where before it loaded onto its own screen and wasn’t an afterthought squash at the bottom come on Cineworld get your act together go back to the old app as it was way better or sort this one out it even shows 4 notifications but I don’t have any and I can not make them go
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Ffire867
