Awful
Removed it within twenty minutes of installing, completely useless, even worse than the website and that’s saying something.
Just use the website
It’s an absolute fad. Menu’s are unusable. Unlimited option doesn’t work 90% of the time have to reload about 6 times for it to work. Just use the website it’s much easier than this absolute rubbish.
Dangerous
They don’t review their ad pop ups after you buy a movie ticket, so dodgy websites like fanclubs may pop up, claiming cash back on purchases but it’s intended to scam you. Don’t think it’s trustworthy just because it popped up on Cineworld.
Flakey but otherwise good
The app works well most of the time, but it really struggles whenever a popular new film goes on sale.
I’ve repeatedly tried to book tickets for the 18:30 showing of Spider-Man: Brand New Day, only to be met with a never-ending loading spinner before eventually receiving the message:
“Ticketing Unavailable. Oops! We’re afraid ticket sales aren’t working right now. Please try again in a few minutes!”
This isn’t an isolated incident. It seems to happen almost every time a major new release goes live, which is exactly when people need the app to work. It’s incredibly frustrating, especially for Unlimited members trying to secure good seats before screenings sell out.
Please invest in improving the reliability and capacity of the booking system during high-demand releases. A cinema booking app should be at its most dependable when excitement is at its highest.
Until this is addressed, it’s difficult to rely on the app for booking tickets to popular films.
I’ve repeatedly tried to book tickets for the 18:30 showing of Spider-Man: Brand New Day, only to be met with a never-ending loading spinner before eventually receiving the message:
“Ticketing Unavailable. Oops! We’re afraid ticket sales aren’t working right now. Please try again in a few minutes!”
This isn’t an isolated incident. It seems to happen almost every time a major new release goes live, which is exactly when people need the app to work. It’s incredibly frustrating, especially for Unlimited members trying to secure good seats before screenings sell out.
Please invest in improving the reliability and capacity of the booking system during high-demand releases. A cinema booking app should be at its most dependable when excitement is at its highest.
Until this is addressed, it’s difficult to rely on the app for booking tickets to popular films.
Show more
Unlimited
I can no longer book on the app with my unlimited card even though I’ve been charged twice awful customer service non existent.
