Booking a ticket
We are a family of 3 and all have Cineworld’s monthly membership - we are now unable to book tickets for each other so we ended up sitting separately for Digger on Saturday. We visit the cinema a lot and don’t want to arrive early and line up together (as suggested by a Cineworld Team Member) and often decide to visit cinema last minute, also we are not all available at the same time to make an online booking. Can this be resolved please - apart from this the new app appears to be ok if not better.
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Unlimited card has limitations
For those that have a unlimited card you are unable to book another unlimited card user (friend or family) to seat with you when you go to watch a film and hope and pray that no one else selects the seat next you. You use to be able to do this why Cineworld please tell us why this change was necessary?
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Awful changes
The most idiotic decision to not allow me to book multiple unlimited tickets causes unnecessary scheduling issues and stress, rather than increasing security policy on existing methods they chose to hinder us all
Never seen such a downgrade
Cineworld took an app that was perfectly fine and made it 1000 times worse. What used to be accomplished in one click now takes 10. Unlimited card holders cannot book together without coordinating off-line to orchestrate seats together. If I want to take my child to the cinema for a ticket that requires an uplift, I have to get them to book it separately and then send them the money. The unlimited card doesn’t even have my picture anymore so anybody could use it. It’s really hard to find out what’s playing at your local cinema and what’s coming up in terms of Secret screenings. there’s just no pleasure in it.
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App
It’s so bad this update is awful
App
Very disappointed with the new version app. The previous version was much better, simpler and far more user-friendly. The new app is confusing and makes it unnecessarily difficult to find local cinemas, even when location services are enabled. Something as basic as finding a nearby cinema and checking showtimes should be quick and straightforward.
The old app worked perfectly well, and this update feels like a step backwards rather than an improvement.
The old app worked perfectly well, and this update feels like a step backwards rather than an improvement.
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Unlimited Pass
No longer being able to book a seat at the same time for another unlimited member (my wife) is very disappointing. Apart from this issue the app is very good.
Bad update
You should fire the person updated this app from its old user interface
Old was much better
Old was much better
Update
Terrible update, made app worse and less features
Ruined the app
No idea how Cineworld updated their app and ruined it. Taking away the option to book other unlimited members tickets is a huge mistake and inconvenience to their loyal customers.
Downgraded with Update
The app is now very difficult to view and book tickets. Your unlimited pass is hidden and cannot be used to book friends and family which means when going with a family or friends need to be booked at the venue….negates the whole need to book on the app.
Unable to view what discounts you get for Unlimited pass for restaurants. The whole functionality of the app does not work for what it’s meant for.
Unable to view what discounts you get for Unlimited pass for restaurants. The whole functionality of the app does not work for what it’s meant for.
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Shocking
This is genuinely one of the worst ‘upgrades’ of an app I have experienced. Really missing the ability to book for myself and my husband together using both our Cineworld cards! Now we have to coordinate be together and book if we want to sit together.
Like the old app better
Unfortunately I don’t like this new app. Can’t see how you choose film by date rather than by film.
Recent changes
Used to be functional, but since they took the ability to book you and your partner’s unlimited card together it’s barely usable. Inexplicable change.
For what?
The new layout for the app makes no sense, and is so difficult to navigate, I also keep getting signed out. Change it back!!!
Updated version
The previous version was good. This versis much complicated. I have been using the previous version for the last 3 years So now its too difficult to use. Otherwise it’s good
Bad
Layout is rubbish
Disaster
Impossible to state just how badly you have messed this up.
Worst UI/UX after the new app release - who approved it?
Very Poor UX. Worst UX I have seen for any cinema bookings in the world. Previous UX was million times better than this. Not Happy at all. Dont know how can they release such poor UI/UX apps these days . Hope someone had done some A/B testing
Please
Bring back booking multiple Cineworld cards at one time