App don’t make sense
Turned off roaming and the app logged me out. So now I can’t log back in because I’m overseas and I can’t receive texts since roaming is turned off. The service staff is unhelpful because they can’t understand basic English.
Dodgy practice
I have been advised by the company that this app can over ride your OS settings and charge you data roaming even when turned off.
Excellent customer support
Very supportive app interface for buying roaming plans. Customer support chat is also good . Support agent John Christian was very patient and helpful
Can’t change Australia phone number
Alway +65 I can’t type Aus phone number
Overcharges, poor support, hard to get a refund
I was charged an auto-roam fee despite having already purchased a roaming package. I didn’t opt in for auto-roaming and as advised, I already had the roaming pack purchased. I requested a waiver for this fee and it was immediately rejected. I never opted in for this auto-roam, I never wanted it, or used it. Getting a refund or any kind of customer support has been impossible. I would recommend avoiding Circle.Life. Not worth the headache
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Worst Provider Ive came across
1. May 03, 2024 when I registered at Sydney Airport. The lady was not very thorough in helping me set up all that is needed to be set up. She said, i sent you an email, just follow the prompts. So, i downloaded the app to activate my account. It asked for the long number on the simcard. I typed it in correctly but I got an error message which i forgot. I asked myself “WHY IS THIS SO DIFFICULT TO ACTIVATE THE ACCOUNT?!!!”
I let it go because I was getting service anyway.
2. After a week or two, i received the bill, so i neede to log in. I still was not able to log in because on the app the numbers that prepopulated were +65 and not +61. I contacted them thru email because THERE IS NO CONTACT CENTER to call and get answers directly😡.
Anyway, I was given workarounds which took 4-5 days really because it was thru email WHICH DID NOT WORK. The email rep ended up advising me to call Apple customer service. SERIOUSLY???😡
3. Now going to my BILL. I am on a 15$ monthly plan. When I checked my bill, i got charged for doing international calls which i was not informed about. With my previous provider in New Zealand, if its not included in the plan, the call would not go through unless you buy the extra (and which is good because you have the option and knowledge). I got extra charge of around 134$.
4. I decided to TERMINATE MY ACCOUNT.
This is an EXTREMELY BAD EXPERIENCE.
I let it go because I was getting service anyway.
2. After a week or two, i received the bill, so i neede to log in. I still was not able to log in because on the app the numbers that prepopulated were +65 and not +61. I contacted them thru email because THERE IS NO CONTACT CENTER to call and get answers directly😡.
Anyway, I was given workarounds which took 4-5 days really because it was thru email WHICH DID NOT WORK. The email rep ended up advising me to call Apple customer service. SERIOUSLY???😡
3. Now going to my BILL. I am on a 15$ monthly plan. When I checked my bill, i got charged for doing international calls which i was not informed about. With my previous provider in New Zealand, if its not included in the plan, the call would not go through unless you buy the extra (and which is good because you have the option and knowledge). I got extra charge of around 134$.
4. I decided to TERMINATE MY ACCOUNT.
This is an EXTREMELY BAD EXPERIENCE.
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Cannot be used
The existing app works fine with my iPhone 5s. But the annoying update message appears to force me to update the app, but my phone doesn’t support the latest iOS app. Stop forcing your users to update the app unless you are willing to give them a free new iPhone!
Not operational
Can’t get sent the code to open the app because my number starts with +61 and it seems to only allow numbers which start with +65
Scammers
So difficult to change phone plan. Overcharging me and won’t let me change even when J speak to customer service rep
i want my instagram backResponse from developer
We apologize for the inconvenience you are experiencing in regards to changing your plan and the issue with your bill. We understand that this is not the level of service we strive to provide, and we sincerely regret any frustration this may have caused you. We kindly request that you please reach out to us through LiveChat or Facebook Messenger so that we may have the opportunity to address and resolve all of your concerns. Our team will be more than happy to assist you. Thank you for your understanding and cooperation. We hope you have a pleasant day.
Meh
Honestly if my phone wasn’t eSIM only or if there were other eSIM only options in Singapore, I’m not sure I’d use Circles.
It’s okay. When it’s working, it’s fine. But I encounter some trouble spots: AMK3 (where I work), Bugis/Lavender on MRT, to name a couple.
Rarely saw 5G connection when I was paying for it.
Are all telecom the same in this regard? Maybe 🤷🏿♂️. Had my fair share of trouble with Singtel too when I used physical SIM, so maybe it’s just normal.
It’s okay. When it’s working, it’s fine. But I encounter some trouble spots: AMK3 (where I work), Bugis/Lavender on MRT, to name a couple.
Rarely saw 5G connection when I was paying for it.
Are all telecom the same in this regard? Maybe 🤷🏿♂️. Had my fair share of trouble with Singtel too when I used physical SIM, so maybe it’s just normal.
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Response from developer
Hi there! This is certainly not the feedback we like to hear, nor an experience we want you to have. We recognize how frustrating this would be and sincerely we're sorry about this. We'll make sure to pass this on to the relevant team so they're aware of your experience. If you need further assistance, feel free to send us a message via LiveChat (https://www.circles.life/sg/help-center/#contact-us) Thank you, and stay safe!
Useless
Wasted my time picking one of these sims up in Australia. App doesn’t download from the QR code it says not available in this region.
DO NOT GET THIS SIM if you’re in Australia
DO NOT GET THIS SIM if you’re in Australia
Rubbish if you’re in Australia
Might work in Singapore but I can’t even set up to use my voicemail in Oz. Needs some bugs fixed.
Need help +65 to +61
Cannot change default country code +65 for login
How can I fix this?
How can I fix this?
Great service, great app, great price
I can’t fault Circles life, around experience has been faultless..
I would like to see Apple watch supported with a standalone number for the kids..
I would like to see Apple watch supported with a standalone number for the kids..
nice telco
just phone page very lag, cant loading the phone page .
DKaruna
Great but only signal out at certain areas!!!
Unable to use for prefixes other than Singapor
After trying many ways, I still can not log on with my Australian number since the app only knows 065 prefix! So no access to my sim and plan data. That is frustrating
Age classification change blocks access
Since you changed the age classification to 17+ I can’t manage my account any more because my iphone has an age lock and I don’t have the password. I switched to you for the convenience and ease but now you are completely useless and I’m going to have to switch telco again.
Easy to Use and fun too
Does what a Tele app does and even has a fun section to it.
Sometimes broken
Can never see my data or call usage
Update: reinstalling may fix this, but remaining data seems to sometimes increase and decrease within a billing period
Update: reinstalling may fix this, but remaining data seems to sometimes increase and decrease within a billing period