App don’t make sense
Response from developer
Thank you for reaching out, and I’m sorry to hear about the trouble you’re facing — I completely understand how stressful it can be to lose access to your account while overseas. Since roaming is currently turned off and you can’t receive OTP via SMS, don’t worry — we have alternative ways to help. Please contact us via FB Messenger, and we’ll assist you in regaining app access. Have a nice day! -A.R.
Dodgy practice
Excellent customer support
Response from developer
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you found the app easy to use for buying roaming plans and that our support team, especially John Christian, was patient and helpful. We’ll be sure to share your feedback with him! Have a wonderful day ahead! - M.C
Can’t change Australia phone number
Overcharges, poor support, hard to get a refund
Worst Provider Ive came across
I let it go because I was getting service anyway.
2. After a week or two, i received the bill, so i neede to log in. I still was not able to log in because on the app the numbers that prepopulated were +65 and not +61. I contacted them thru email because THERE IS NO CONTACT CENTER to call and get answers directly😡.
Anyway, I was given workarounds which took 4-5 days really because it was thru email WHICH DID NOT WORK. The email rep ended up advising me to call Apple customer service. SERIOUSLY???😡
3. Now going to my BILL. I am on a 15$ monthly plan. When I checked my bill, i got charged for doing international calls which i was not informed about. With my previous provider in New Zealand, if its not included in the plan, the call would not go through unless you buy the extra (and which is good because you have the option and knowledge). I got extra charge of around 134$.
4. I decided to TERMINATE MY ACCOUNT.
This is an EXTREMELY BAD EXPERIENCE.
Cannot be used
Response from developer
Hello there! We understand that you are experiencing difficulty downloading the most recent version of the app. Please keep in mind that it is crucial to download the latest version to guarantee optimal app performance and to view accurate account information. Rest assured, we will pass on your feedback to our team for their awareness. We apologize for any inconvenience this may have caused. Have a wonderful day!
Not operational
Scammers
i want my instagram backResponse from developer
We apologize for the inconvenience you are experiencing in regards to changing your plan and the issue with your bill. We understand that this is not the level of service we strive to provide, and we sincerely regret any frustration this may have caused you. We kindly request that you please reach out to us through LiveChat or Facebook Messenger so that we may have the opportunity to address and resolve all of your concerns. Our team will be more than happy to assist you. Thank you for your understanding and cooperation. We hope you have a pleasant day.
Meh
It’s okay. When it’s working, it’s fine. But I encounter some trouble spots: AMK3 (where I work), Bugis/Lavender on MRT, to name a couple.
Rarely saw 5G connection when I was paying for it.
Are all telecom the same in this regard? Maybe 🤷🏿♂️. Had my fair share of trouble with Singtel too when I used physical SIM, so maybe it’s just normal.
Response from developer
Hi there! This is certainly not the feedback we like to hear, nor an experience we want you to have. We recognize how frustrating this would be and sincerely we're sorry about this. We'll make sure to pass this on to the relevant team so they're aware of your experience. If you need further assistance, feel free to send us a message via LiveChat (https://www.circles.life/sg/help-center/#contact-us) Thank you, and stay safe!
Useless
DO NOT GET THIS SIM if you’re in Australia
Rubbish if you’re in Australia
Need help +65 to +61
How can I fix this?
Response from developer
Hi there! We're sorry to hear this from you. Generally, this is happening when the country of your Apple account is not set to Singapore. You might need to change the country of your account to SG first, then check again. If the issue still persists, please contact us via LiveChat so we can further check this for you! Stay safe! ❤️ - M.C
Great service, great app, great price
I would like to see Apple watch supported with a standalone number for the kids..
nice telco
Response from developer
Hello! Thank you so much for the the5-star rating! We’re so happy you are loving our services and we'll continue to give the best! we will make note on the phone page on our website and thank you for flagging this out, Stay safe! :)
DKaruna
Unable to use for prefixes other than Singapor
Response from developer
Hi ti__di, we are sorry to hear that you are having an issue on the app, please do access this link https://www.circles.life/au/help/ for our Australian support and rest assured they will help you out on this the soonest. -R.A
Age classification change blocks access
Easy to Use and fun too
Response from developer
Your message just fills our heart with joy. Our developers will be happy realizing that the application is working the way it was intended too. -AG
Sometimes broken
Update: reinstalling may fix this, but remaining data seems to sometimes increase and decrease within a billing period