App don’t make sense
Turned off roaming and the app logged me out. So now I can’t log back in because I’m overseas and I can’t receive texts since roaming is turned off. The service staff is unhelpful because they can’t understand basic English.
Response from developer
Thank you for reaching out, and I’m sorry to hear about the trouble you’re facing — I completely understand how stressful it can be to lose access to your account while overseas. Since roaming is currently turned off and you can’t receive OTP via SMS, don’t worry — we have alternative ways to help. Please contact us via FB Messenger, and we’ll assist you in regaining app access. Have a nice day! -A.R.
Dodgy practice
I have been advised by the company that this app can over ride your OS settings and charge you data roaming even when turned off.
Excellent customer support
Very supportive app interface for buying roaming plans. Customer support chat is also good . Support agent John Christian was very patient and helpful
Response from developer
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you found the app easy to use for buying roaming plans and that our support team, especially John Christian, was patient and helpful. We’ll be sure to share your feedback with him! Have a wonderful day ahead! - M.C
Can’t change Australia phone number
Alway +65 I can’t type Aus phone number
Overcharges, poor support, hard to get a refund
I was charged an auto-roam fee despite having already purchased a roaming package. I didn’t opt in for auto-roaming and as advised, I already had the roaming pack purchased. I requested a waiver for this fee and it was immediately rejected. I never opted in for this auto-roam, I never wanted it, or used it. Getting a refund or any kind of customer support has been impossible. I would recommend avoiding Circle.Life. Not worth the headache
Show more
