WORST
WORST telco app I ever use before! Keep fixing the home page for more than a month!
Even payment page also can be lagging
What kind of app will encourage user not to make payment.. this app try several times want to pay the bill also cannot headache
Utterly useless service
The app is ok - the internet service is almost like a dial up from the 1990’s.
As a National service, they should embarrassed
As a National service, they should embarrassed
Buggy, slow, incompetent
Singtel forces you to use this app for all payments — you cannot pay on their website, even though their emails says you can. If you are on WiFi or log into your account, you can’t pay your bills. If you tab out of the app while paying, you can’t pay your bills. Want to see your bill breakdown? You can’t do that — you need to go to customer service which involves two forms, one WhatsApp chat, and maybe even a few calls. This is the worst app experience I have had by a mile. Every update makes this app worse. I don’t understand how this is possible.
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Terribly slow app, slow service
The app doesn't have the support features I need, so I have to talk to a customer agent (after persuading the unhelpful AI chat bot). Every time I load the chat it is super slow to load. And the agent takes 5-30+ minutes to reply. Awful service, I'm leaving.
