Utterly useless service
The app is ok - the internet service is almost like a dial up from the 1990’s.
As a National service, they should embarrassed
As a National service, they should embarrassed
Terribly slow app, slow service
The app doesn't have the support features I need, so I have to talk to a customer agent (after persuading the unhelpful AI chat bot). Every time I load the chat it is super slow to load. And the agent takes 5-30+ minutes to reply. Awful service, I'm leaving.
Can’t process credit card payment for my bill
Error message is useless and not informative.
Bring Back the Old App
I’m really frustrated with the recent changes to the app. It used to be simple and easy to use, but now everything feels confusing and unclear. Family accounts are supposed to include multiple people, so it doesn’t make sense that only the main account holder can make changes. If a family member accidentally purchases duplicate add-ons, there’s no way for anyone else to fix it. This new setup makes it much harder to manage our family’s subscriptions and add-ons. Please reconsider these changes or allow all family members to help manage the account.
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Terrible App
One of the worst apps I’ve ever used especially from supposed blue chip type company as Singtel. Constant updates. Couldn’t pay bills using the app for days at a time. Just overall bad.
Awful app
Bizarrely it seems to be getting worse. Surely not possible. Trying to pay my bill and apparently I need to update to latest version… again.
This hangs after 95% of the download and just sits there… in cyber space, whilst my bill will be paid late again due to an incredibly useless app and experience. C’mon people . How hard can it be..?
This hangs after 95% of the download and just sits there… in cyber space, whilst my bill will be paid late again due to an incredibly useless app and experience. C’mon people . How hard can it be..?
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So bad it’s almost funny…but not
It’s been three years. You click on the Mail icon top right corner and it still says “we’re curating this” basically they have no idea why it’s there and forgot about it (hilarious). You click service agreement it just cycles for an hour then times out (so helpful)! There are sooo many issues with the app design but I don’t have enough space to write it up. Still it’s less frustrating than going into an actual Singtel store. So there’s that I guess.
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Terrible
One of the worst apps ever! Confusing. Forces you to upgrade. Sometimes suddenly ask for password. Deletes accounts and you have to add them back. Just overall a very bad app!
Bad UX and awful design
Is this all you can do?
Buggy app
Awful buggy app. Almost impossible to activate a child SIM card.
authentication
latest version keep asking to turn off wifi to be able to identify the mobile number, which cause user been prompt this dialog every time they open the app, and user need to login again every time they need to check something. The logged in status not able to persist. Super bad changes
Horrible for eyesight
Not sure why the penchant use of teeny tiny font size. Not everyone is 10years old and can see properly. There should be an option for larger font for the disabled!!
What’s going on?????
The app is down for maintenance great!!
Useless app
Functions don’t work on the app, chat bot super unhelpful and actual chat representatives are clearly understaffed and undertrained. Very frustrating experience.
Garbage app
Since when telco companies start making money by charging hidden fees and when it can be stopped??
Spams you with ads
Any app that doesn’t include an option to disable marketing notifications automatically gets a 1 start trash rating.
Nonfunctional system
Their app and system including their website got a lot of issues which does not focus on edge cases or negative scenarios and only focuses on the happy path. Dev seems to be not fixing bugs that have been their for a long time. Like you can’t access bills on webpage and even on app and does not forward the bills to your email. The only good thing is their customer service which is the one handling these pain points. There is too much to be improved.
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Deliberately high charges for Rainer’s
Forced to update app (142meg) via Roaming before can log in. When you buy roaming, can get a message saying “having a problem now”, but then no warning a day or 2later that the purchase STILL didn’t go through, so instantly get changed $10 when your previous package expires & it switches to pay-per-use. The whole system is setup to hard to use, and to sneakily charge you $$s for mistakes.
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Forced update every other week
The app requires you to update (or otherwise you won’t be able to use it), every other week. Main purpose (and often sole purpose) of the app is just to pay bills and the forced update is getting too much. Further more, you can’t use Amex to pay bills using the app (you’ll have to use to web version to do so).
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‘Help us find you’ is garbage for overseas users
This is just a feedback. The new features help us find you is very disruptive for overseas users since we won’t be installing this app on a phone with the sg sim card. Previously or should i say at least 6-9 months ago it was very good as without this ‘new downgrade’ feature i was able to use face id to log in. Instead of forcing all users to be faced with this feature. I would recommend you have a way to ask the user if they are using this app on their sg sim card or not
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