WORST
WORST telco app I ever use before! Keep fixing the home page for more than a month!
Even payment page also can be lagging
What kind of app will encourage user not to make payment.. this app try several times want to pay the bill also cannot headache
Utterly useless service
The app is ok - the internet service is almost like a dial up from the 1990’s.
As a National service, they should embarrassed
As a National service, they should embarrassed
Buggy, slow, incompetent
Singtel forces you to use this app for all payments — you cannot pay on their website, even though their emails says you can. If you are on WiFi or log into your account, you can’t pay your bills. If you tab out of the app while paying, you can’t pay your bills. Want to see your bill breakdown? You can’t do that — you need to go to customer service which involves two forms, one WhatsApp chat, and maybe even a few calls. This is the worst app experience I have had by a mile. Every update makes this app worse. I don’t understand how this is possible.
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Terribly slow app, slow service
The app doesn't have the support features I need, so I have to talk to a customer agent (after persuading the unhelpful AI chat bot). Every time I load the chat it is super slow to load. And the agent takes 5-30+ minutes to reply. Awful service, I'm leaving.
Can’t log in the home page but can login any page, tell me why?
Can’t log in the home page but can login any page, tell me why?
App is trash, 0 stars if possible
Unable to check my bill for over a year. App does not work, states wrong password everytime you login. After you successfully reset a password and you will be able to log in (ONCE), asks you to verify your identity using billing account number. I know my account number from my pass paper bills but this app says it is invalid when I key it in.
I mentioned (ONCE) earlier because after you close the app and try to login with the new password, it says WRONG PASSWORD. However the same “WRONG” password works on the browser. ?_?
Even if you can login to the website browser you can’t do anything to manage your account. Bill doesn’t show up, it asks to download this trash app . You can hardly load anything else. The loading icon is perpetually on the screen
I don’t know why this is 4.2 stars on app store, google playstore reviews speaks for itself
I mentioned (ONCE) earlier because after you close the app and try to login with the new password, it says WRONG PASSWORD. However the same “WRONG” password works on the browser. ?_?
Even if you can login to the website browser you can’t do anything to manage your account. Bill doesn’t show up, it asks to download this trash app . You can hardly load anything else. The loading icon is perpetually on the screen
I don’t know why this is 4.2 stars on app store, google playstore reviews speaks for itself
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Can’t process credit card payment for my bill
Error message is useless and not informative.
On 16 Mar no signal , no call, no data & 1688 don’t care customer calling
I have tried calling customer service at 1688 many times, but no one answer my call. The phone is just keeping ringing with ringtone songs.
At least someone should answer and inform the customers about what is the issue and reassure us that the problem is being fixed.
May I know what is the responsibility of the customer care’s services duty team is ? Customer pay bill every month ($35+) so we expect proper support when there is a problem. There is so many options for every month $10, but I still choose Singtel SingOnly plan $35. ( I am not customer take line and phone, only use Sing-Only plan).
Could you please explain what is happening with the network and how Singtel will take responsibility for this issue? I would also appreciate a proper apologies to customer for the inconvenience caused.
At least someone should answer and inform the customers about what is the issue and reassure us that the problem is being fixed.
May I know what is the responsibility of the customer care’s services duty team is ? Customer pay bill every month ($35+) so we expect proper support when there is a problem. There is so many options for every month $10, but I still choose Singtel SingOnly plan $35. ( I am not customer take line and phone, only use Sing-Only plan).
Could you please explain what is happening with the network and how Singtel will take responsibility for this issue? I would also appreciate a proper apologies to customer for the inconvenience caused.
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Constantly buggy
Ever since I started using Singtel, their app has always been buggy. One thing I remembered was their rewards page not loading at all saying they will fix but it last for quite a period. Then there was one small point in the timeline where the app seems to be starting to work well. But recently, it has gone downhill again. The app won’t even load the home page properly. It has been showing “Something went wrong. We’re working to fix this. Please try again” for several months already. The roam page is also not working properly. I have been waiting for their update for the bug fixes for so long but it just hasn’t been done yet. :( I hope they can fix it quickly soon so that I can proceed with checking my account details smoothly.
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Bill Payment
Have you guys seen Starhub’s bill payment in APP? Much better. Singtel bill payment in APP so weird had to fill in so many details including e-mail address. The weirdest is when click to enter name for credit card, a small window popped up titled ‘ Notice ‘ to let me enter my first name in it. Same thing happened for Last name. So weird, why not direct entry on the ‘form’ itself? And then the font colour is the lightest grey quite similar to Hexf2f2f2, I can barely see if had entered my name correctly in the very white window. LOL. Oh, one more thing is that after payment is successful (was an advanced payment) , it was not reflected instantly. Had open-kill APP twice, third time opened APP then advanced payment was reflected. With Starhub is no need to wait, instantly reflected. However, if pay online at Singtel website, it is instant reflection.
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1st world company 3 world service
Disappointing for a national carrier
Slow
It takes too much time for just authentication when you want to login….
Frustrating Cancellation Process and Billing Issues
I encountered significant problems when attempting to cancel my add-on service. The system repeatedly threw errors, and it took multiple attempts before the cancellation finally went through. I received email confirmation of the cancellation, so I assumed the matter was resolved.
However, the following month I was still charged for the add-ons I had cancelled. This forced me to spend additional time contacting customer service to resolve an issue that should never have occurred in the first place.
When a company makes it difficult to cancel services and continues billing after confirmed cancellations, it raises serious concerns about their business practices. This experience has been disappointing.
However, the following month I was still charged for the add-ons I had cancelled. This forced me to spend additional time contacting customer service to resolve an issue that should never have occurred in the first place.
When a company makes it difficult to cancel services and continues billing after confirmed cancellations, it raises serious concerns about their business practices. This experience has been disappointing.
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Regret switch to singtel
Day 1, the modem down after few hours installation. Turns out it's spoilt. Took like 2 or 3 days to get it up. I am so glad that I did not rush to terminate my extg broadband.
Then.. received email about sim card; which my only plan with singtel is broadband. Called customer service, they claimed did not see such email in their system.
Then suddenly I received the SIM card. What is this? Called customer service again. Now they say it is complimentary card and that it is free.
And today, received bill, & they are charging me this sim card. Nightmare!
Then.. received email about sim card; which my only plan with singtel is broadband. Called customer service, they claimed did not see such email in their system.
Then suddenly I received the SIM card. What is this? Called customer service again. Now they say it is complimentary card and that it is free.
And today, received bill, & they are charging me this sim card. Nightmare!
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Takes too long for data usage to show up.
Before the update my SingTel app App used to show how much data is left so quickly. But now it’s super slow, takes so long it’s really not good. Even after turning off wifi, turning off connection and turning it back on it’s still the same.
Please do something so that we can check data usage and don’t get huge bills if it goes over. Thank you
Please do something so that we can check data usage and don’t get huge bills if it goes over. Thank you
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iOS slow and clunky
I can’t get my bills from web page, it sends me to app - nor can I do so on iOS app. It is so frustrating. Why do I need to enter an account number manually, where do I retrieve it from if not the app itself? If I have more than one account, can’t it be drop down menu? I’ll already logged on, right? W SingPass some more! Also, pages load very slowly :(
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Bring Back the Old App
I’m really frustrated with the recent changes to the app. It used to be simple and easy to use, but now everything feels confusing and unclear. Family accounts are supposed to include multiple people, so it doesn’t make sense that only the main account holder can make changes. If a family member accidentally purchases duplicate add-ons, there’s no way for anyone else to fix it. This new setup makes it much harder to manage our family’s subscriptions and add-ons. Please reconsider these changes or allow all family members to help manage the account.
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I do not like it
Bad
希望添加华语
在语言方面应该加入华语
