Frustrated NOT USER FRIENDLY
I registered for my account in February when I needed a doctor and was able to. Today im feel sick again the link sent to my email from February has expired and as of 4hrs ago I still have not been able to get an appointment. I tried to use the ble question mark for help & No customer support available for 3hrs now. When someone is not feeling well and can’t access even an account with no or delayed responses takes away all integrity your app has.
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Fast, easy, and so helpful!
I logged on late at night, around 12:30am and I was able to get help for my questions immediately. I felt like I was asking silly questions but I was taken seriously and Dr. Yer Xiong was extremely patient, helpful, and very kind. I felt reassured right away with great advice and learned the right next steps to take. Overall, it was a great experience and I will keep this in mind any time I need assistance.
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Look somewhere else for care
I used Cirrus because I was having severe anxiety problems which turned out to be panic disorder. They got me on some drugs, but did not direct me to therapy or anything that would have actually helped me.
The worst was that when I checked in to ask about my meds I thought I would not be charged, but was charged $60 for each day that I checked in.
I tried to dispute the problem, but was told I had to send an email, which they never responded even after multiple attempts.
I gave up and decided to pay after having received a final notice. Then their provided phone number no longer worked and their web site was having issues. After hours I was finally able to get my payment through.
I sent multiple emails to all their support addresses. I still have not heard back from anyone.
The worst was that when I checked in to ask about my meds I thought I would not be charged, but was charged $60 for each day that I checked in.
I tried to dispute the problem, but was told I had to send an email, which they never responded even after multiple attempts.
I gave up and decided to pay after having received a final notice. Then their provided phone number no longer worked and their web site was having issues. After hours I was finally able to get my payment through.
I sent multiple emails to all their support addresses. I still have not heard back from anyone.
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Not as great as they promote
They claim to be open 24/7. They are not. They have very limited hours. You can talk to somebody 24/7 but they can’t help you except during certain hours. And expect to be stuck in a chat with them for at least an hour. They are very slow. Also they don’t make follow up appointments. After you chat with them they will want to follow up with you but they will just try to contact you randomly through the app. And if you can’t answer within 10 minutes, if you’re not just available to drop anything you’re doing or stop working anytime they want to follow up, then they will just close the session and your notes. A simple follow up scheduled chat would be more efficient but they can’t be bothered.
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Not very helpful
They claim to be open 24/7 but they’re not. They have limited hours. Speaking to a doctor is OK – it’s a lengthy process but it gets it done. But, they always want to follow up with you but won’t schedule a follow up. They just start a chat without any warning one day and when you don’t respond within 5-10 minutes they cancel it. They expect you to be sitting around all day every day waiting for them to initiate contact. They aren’t very patient-focused.
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Medication Refill
Modas app, not this one, is one the most useless apps for getting anything you need. I found a link to this and was immediately counted to a doctor who helped me fill my prescription for a year. Asked all the regular questions a doctor would ask. Went extremely smooth! (The only thing is I don’t have a confirmation of that or my conversation so now I have to wait and see if my meds actually come) Will
Update if they don’t.
Update if they don’t.
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Kid friendly
I love using this app to get care for my kids.
Useless
Tried to get help a few times and was told by doctor they don’t write prescriptions and can’t order blood work. Can get the same answers from a free AI service.
Depends on your doctor.
Just like real life the doctor seems to make the difference. Although the fast replies are great and I
do believe it’s a helpful app I was brushed off by my doctor and slightly degraded.
do believe it’s a helpful app I was brushed off by my doctor and slightly degraded.
Dr. Mary Jo Young
Wow!! 9 PM on a Friday night and Dr. Mary Jo Young was on the chat in less than 1 min. Within 20 minutes had a thorough chat visit that included medical history and pictures of visible symptoms. Extremely professional and didn’t brush me off. I would HIGHLY recommend this service. Benefit as a Help at Home Employee. Congrats HAH for getting this as a benefit this year. Thank you again Dr. Mary Jo Young I really appreciate your quick and helpful response to the need at hand.
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Response from developer
We’re happy to see that you had a 5-Star experience with Dr. Mary Jo Young. They are the best! We’ll make sure they see this.
Waste of my Time
I used this app so I wouldn’t have to go in person to a doctor. The doctor I was connected with was very unprofessional and kept asking the same questions over and over, even though I clearly answered them. I was hoping to get prescribed something so I wouldn’t have to see a doctor in person, but all this doctor did was tell me to go see a doctor over and over. Don’t waste your time!
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Awsome Doctor Anne!
First time using this app provided by work and man i am glad i used it. The doctor was helpful and very professional. She answered all the questions i had about my health and even regarding the app and how much they are allowed to do. Definitely recommend if you have no urgent cares around your area. This is much better. No wait time and i did it in the comfort of my room.
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Helpful and Convenient
Have used several times for quick help and questions. Always very professional and helpful. So convenient to not go in to an office for quick issues.
They get it
Finally a healthcare company that gets it
Horrible
This app is horrible now. It Used to work and serve a purpose. Now it’s so glitched out so bad I cannot use it at all. Multiple re-installs later and trying to fix it, emailing support, it still don’t work right. If your app starts to tell you to reverify your health record number, doesn’t let you chat with a dr, and has you re-enter a passcode, then it could be glitched-out
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Amazing Experience
Such a great tool. If you have access you need to try it out.
Don’t use if you need an antibiotic
They will just talk down to you and refuse. It’s a huge waste of time and money.
Amazing Service
This service is amazing!!! If your company offers this you need to try it.
The world of telemedicine
Moda says it’s offered as a part of my health plan, then they say it’s $45 co-pay, little bait and switch is normal, whatever.
My provider was very prompt and dismissive, told me to check back in 14-21 days (they bill in 7 day cycles).
While I understand that telemedicine isn’t as in depth as an in person appointment with my usual provider (closed on Sundays), this short experience with the service just left me feeling scammed for $45 dollars with a request for up to $90 more.
Won’t use it again, $45 dollar lesson that I’m willing to teach you for free
My provider was very prompt and dismissive, told me to check back in 14-21 days (they bill in 7 day cycles).
While I understand that telemedicine isn’t as in depth as an in person appointment with my usual provider (closed on Sundays), this short experience with the service just left me feeling scammed for $45 dollars with a request for up to $90 more.
Won’t use it again, $45 dollar lesson that I’m willing to teach you for free
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