Frustrated NOT USER FRIENDLY
I registered for my account in February when I needed a doctor and was able to. Today im feel sick again the link sent to my email from February has expired and as of 4hrs ago I still have not been able to get an appointment. I tried to use the ble question mark for help & No customer support available for 3hrs now. When someone is not feeling well and can’t access even an account with no or delayed responses takes away all integrity your app has.
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Fast, easy, and so helpful!
I logged on late at night, around 12:30am and I was able to get help for my questions immediately. I felt like I was asking silly questions but I was taken seriously and Dr. Yer Xiong was extremely patient, helpful, and very kind. I felt reassured right away with great advice and learned the right next steps to take. Overall, it was a great experience and I will keep this in mind any time I need assistance.
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Look somewhere else for care
I used Cirrus because I was having severe anxiety problems which turned out to be panic disorder. They got me on some drugs, but did not direct me to therapy or anything that would have actually helped me.
The worst was that when I checked in to ask about my meds I thought I would not be charged, but was charged $60 for each day that I checked in.
I tried to dispute the problem, but was told I had to send an email, which they never responded even after multiple attempts.
I gave up and decided to pay after having received a final notice. Then their provided phone number no longer worked and their web site was having issues. After hours I was finally able to get my payment through.
I sent multiple emails to all their support addresses. I still have not heard back from anyone.
The worst was that when I checked in to ask about my meds I thought I would not be charged, but was charged $60 for each day that I checked in.
I tried to dispute the problem, but was told I had to send an email, which they never responded even after multiple attempts.
I gave up and decided to pay after having received a final notice. Then their provided phone number no longer worked and their web site was having issues. After hours I was finally able to get my payment through.
I sent multiple emails to all their support addresses. I still have not heard back from anyone.
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Not as great as they promote
They claim to be open 24/7. They are not. They have very limited hours. You can talk to somebody 24/7 but they can’t help you except during certain hours. And expect to be stuck in a chat with them for at least an hour. They are very slow. Also they don’t make follow up appointments. After you chat with them they will want to follow up with you but they will just try to contact you randomly through the app. And if you can’t answer within 10 minutes, if you’re not just available to drop anything you’re doing or stop working anytime they want to follow up, then they will just close the session and your notes. A simple follow up scheduled chat would be more efficient but they can’t be bothered.
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Not very helpful
They claim to be open 24/7 but they’re not. They have limited hours. Speaking to a doctor is OK – it’s a lengthy process but it gets it done. But, they always want to follow up with you but won’t schedule a follow up. They just start a chat without any warning one day and when you don’t respond within 5-10 minutes they cancel it. They expect you to be sitting around all day every day waiting for them to initiate contact. They aren’t very patient-focused.
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