Cisco Technical Support User Reviews

Top reviews

Login issue

Login into the main app does not log user into internal applications like Cisco support community unlike before.

Terrible

App is just glorified shortcuts to web pages. Accidentally typed in wrong email address to login andnnow its cached so every time I try a link it consistently fails with login errors. Delete and install doesn't fix it either.

Crashes

App crashes upon immediate opening?? Not usable..was working before app was updated...

Case number search

Can you not search a case by case number? And I know I have open cases with HTTS but somehow they don’t show.

Useless

Refuses all login attempts.

Login continually fails

Constant message indicating the App is undergoing maintenance and will not allow login.

Bug

I like some of the tools In this app but I always get your session have expired message even when I'm in the middle of using the app very annoying.

Excellent app for keeping on top of issues

App allows you to keep on top of reported issues in customer network and is invaluable in support function - the latest alert capability for sounds and notifications are great!

Cisco tech Support

Love the way this app lets me know when there are support cases opened on key infrastructure. Automatically alerts to security advisories and end of life.

Great to keep up with cases.

Very useful tools and notifications for cases opened by customers.

Small and Mighty

This is an excellently designed app. The interface is clear and simple. On top of that, it does what it's supposed to do. I use the app regularly in my iPhone 6 without hiccoughs. Great job developers and thanks for keeping the size to a minimum!

Great app

Saved me again!

Really great

Amazed at the amount of work that must have been put into this. Love it.

Invaluable

I love to be able to check and update my cases wherever I am. And the new notifications update is a great addition.

Great app-Ryan Fultz

App seems great. If only our support contract would go through 😩.

Update broke forums access

The latest update broke forum access. Seems like it now loads a web view where you would have to log in. Who the heck knows passwords for this stuff when there's literally thousands of sites and services that require logging in. Previously one single sign on which was saved in this app would be enough to keep track of your forum posts.

You can easily keep track of support contracts and taking pictures of equipment barcodes to see if they are under active SmartNET is nice. Just if they brought back forum integration it would really help out.
Show more

Very helpful tool

Lots of info all in the palm of my hand.

Cisco TS mobile app

Love the new mobile entitlement experience!

Stuck at update for 3 days.

Can't do anything with it.

Error

I already have a cisco account, but i cannot login in the app.