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Cisco Technical Support

Cisco Technical Support

by Cisco

15 ratings
37 reviews
💼 Business
📊 Productivity

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
January 10, 2011
Updated
June 25, 2022

Developer

Cisco
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⭐37
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❓5 answered
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About

This app provides tools for network maintenance and troubleshooting. It allows users to manage service requests, track RMAs, research products, and access support content. Advanced features are available for contract owners, including install base management and bug search.

✓Troubleshoot network issues
✓Manage Cisco Service Requests
✓Track RMAs
✓Research products and bugs
✓Access support content and guides
✓Manage install base and contracts
✓SSH/Telnet client
Show original description

What's New in Cisco Technical Support

5.1.5

June 25, 2022

• Maintenance Updates ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.

More

User reviews

Most RecentHighest RatedLowest Rated

Login issue

Login into the main app does not log user into internal applications like Cisco support community unlike before.
Bbuj455455

Terrible

App is just glorified shortcuts to web pages. Accidentally typed in wrong email address to login andnnow its cached so every time I try a link it consistently fails with login errors. Delete and install doesn't fix it either.
Jjgnez

Crashes

App crashes upon immediate opening?? Not usable..was working before app was updated...
Ttnvoipguy

Case number search

Can you not search a case by case number? And I know I have open cases with HTTS but somehow they don’t show.
Uutchie

Useless

Refuses all login attempts.
Nnallingt
See 32 more reviews

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FAQ

What does the Cisco Technical Support app do?

This app simplifies network maintenance and troubleshooting by providing tools to help users resolve issues, research products, create and track Cisco Service Requests, manage RMAs, and oversee their install base. It offers access to support content, guides, and community forums.

What are the key features of the Cisco Technical Support app?

Key features include managing service requests and RMAs, accessing product-specific support content and troubleshooting guides, receiving security advisory notifications, managing your install base and contract coverage, and a bug search tool. It also includes basic tools like an SSH/Telnet client.

Is the Cisco Technical Support app free to use?

The basic features of the Cisco Technical Support app are available to all users for free. However, advanced features related to service requests, RMAs, contract management, and install base management are exclusively available to users who own a Cisco Support Contract.

Who is the target audience for this app?

The app is designed for network professionals, IT administrators, and anyone responsible for managing and maintaining Cisco network infrastructure. It is particularly beneficial for those who hold Cisco Support Contracts and require advanced tools for their daily tasks.

Can I manage my Cisco devices and their coverage with this app?

Yes, the app allows contract owners to manage their install base, view End-of-Life (EoX) status, warranty, and coverage details for up to 10,000 devices. It also includes a barcode scanner to easily look up product coverage by serial number and set expiration reminders for contracts.