Under maintenance always
App seems to be consistently under maintenance and has given me an error message the last month when I try to log in. Customer support is unhelpful.
App is very glitchy and outdated
Surprisingly bad app for a bank that touts itself as a private bank. The app is very glitchy. Asks for “Contact preferences” at every start up. The login experience is cumbersome. The interface is not user friendly at all. Citi needs to invest in a better app ASAP.
Intuitive look and improved performance
Login, application loading, and overall content load times are much faster, improving my experience.
The landing page is clean and intuitive, making it easy to locate and navigate essential content.
The landing page is clean and intuitive, making it easy to locate and navigate essential content.
Improved
Have used this app more than five year and they continue to improve its stability and layout. Great for viewing assets held with private bank but not related to consumer banking or credit cards. I actually like that these are segregated versus having a bloated app experience like some other large banks offer. In past year auth has streamlined and it now provides rapid access to ones information.
Show more
Worst app for daily needs?
I’ve had the app for a few years. It’s buggy, and not nearly as intuitive as the apps from Chase, JPM or First Republic. And it doesn’t have Zelle or the ability to look at transactions more than a handful of months old. Also won’t stay linked with third party apps. Fine for seeing what your investments are doing I guess, but terrible for banking.
Show more
Terrible banking experience
This app is slow, clunky, and crashes constantly! How is this an acceptable app? My balances are inaccurate sometimes until I go into the transactions screen and back out. I sometimes can’t log in at all, saying I’ve timed out after half a second. I wish I could just not use this app at all but I can’t even access the web portal on mobile browsers.
Show more
I wish I didn’t have to use this app
What a terrible UI. Terrible performance. Terrible backend, crashing every day. Can’t even enable FaceID because some system error.
Useless App - Zero Stars
Extremely limited functionality. Unable to show all accounts. Often fails to boot up properly. I use the regular Citi app instead. Terrible
Revisions took something useable and made it impenetrable
Please undo this. I have no idea how to track my money. This is not progress.
Useless App - Zero Stars
Extremely limited functionality. Unable to show all accounts. Often fails to boot up properly. I use the regular Citi app instead. Terrible
Unbelievably poor quality for a F50 company
I literally cannot deposit checks and thus am forced to maintain a JP Morgan account just to handle my day to day cash needs.
Otherwise, app is clunky and generally unwieldy and shockingly poor quality coming from a F50 bank.
Otherwise, app is clunky and generally unwieldy and shockingly poor quality coming from a F50 bank.
Worst app
Not user friendly, poor service, nothing high end about it.
Terrible app. Dysfunctional banking
I was “upgraded” to the Privatebank and next thing I know everything is a downgraded experience. This app is terrible. They told me that it would integrate my business and personal accounts and it does not do that. I cannot even do mobile deposits without some sort of machine where I used to be able to simply use the camera on my phone just like other banking apps. When you present the problem to the people at the Private Bank, they have no idea how to address my banking experience. Absolutely dysfunctional.
Show more
Complete garbage
You’d think for an app that is supposed to be providing “premium” service, Citi’s app would be better. But it’s absolute garbage. It’s buggy and doesn’t work.
Time to join modern era
Come on Citi, you can do better than this. Even the regular retail bank is miles ahead. Time to catch up. Look at Schwab for inspiration. Thanks.
Recent improvements
The performance has improved drastically and recent updates to financials sections are a welcome change.
The worst.
"Needs work" would be an improvement
Absolute garbage
A pathetic & buggy app which frequently crashes, embeds web pages within the app that often don’t load, and is so much worse than other consumer banking apps it makes me question why even have a private banking account with citi
Buggy, crash-y, useless app
This app needs to be reworked from ground up. Tried it on multiple devices and it crashes instantly every time. Complete garbage
Improved a lot
Nice to see App login performance improved. No crashes seen. New features introduced in app made me to use this app holistic instead login to online portal.
