Under maintenance always
App seems to be consistently under maintenance and has given me an error message the last month when I try to log in. Customer support is unhelpful.
App is very glitchy and outdated
Surprisingly bad app for a bank that touts itself as a private bank. The app is very glitchy. Asks for “Contact preferences” at every start up. The login experience is cumbersome. The interface is not user friendly at all. Citi needs to invest in a better app ASAP.
Intuitive look and improved performance
Login, application loading, and overall content load times are much faster, improving my experience.
The landing page is clean and intuitive, making it easy to locate and navigate essential content.
The landing page is clean and intuitive, making it easy to locate and navigate essential content.
Improved
Have used this app more than five year and they continue to improve its stability and layout. Great for viewing assets held with private bank but not related to consumer banking or credit cards. I actually like that these are segregated versus having a bloated app experience like some other large banks offer. In past year auth has streamlined and it now provides rapid access to ones information.
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Worst app for daily needs?
I’ve had the app for a few years. It’s buggy, and not nearly as intuitive as the apps from Chase, JPM or First Republic. And it doesn’t have Zelle or the ability to look at transactions more than a handful of months old. Also won’t stay linked with third party apps. Fine for seeing what your investments are doing I guess, but terrible for banking.
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