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UBS & UBS key4

UBS & UBS key4

Mobile Banking

2.2K ratings
167 reviews
💰 Finance
Free

Details

Released
December 21, 2018
Updated
September 21, 2026

Features

Developer

UBS AG
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About

Access your UBS banking services on the go with this mobile app. It offers digital banking for private clients and business account setup for Swiss residents. Enjoy advanced security features to protect your transactions.

✓Digital private banking
✓Business account setup
✓State-of-the-art security
✓Real-time notifications
✓AI transaction monitoring
Show original description

What users say about UBS & UBS key4

Reviews of UBS & UBS key4 are mostly negative: the Finance app is rated 4.7/5 from 2.2K App Store ratings. What users like most: secure and does what it needs to do, easy, clear, and user-friendly. Top complaints: full of bugs, poor design and confusing user interface. Summarized from real user reviews.

Positive things

  • 🔒Secure and does what it needs to do
  • 👍Easy, clear, and user-friendly
  • 🚀Convenient to manage banking services and pay bills
  • 💡Excellent personalized customer services

Negative things

  • 🐛Full of bugs
  • 👎Poor design and confusing user interface
  • 🐢Slow and unresponsive
  • 🔌Frequent app updates required
  • 🔒Complicated login and authentication process
  • 🤔Missing key features compared to website
See all reviews

What's New in UBS & UBS key4

26.09

September 21, 2026

Small improvements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Straightforward & Secure

Easy to use and several security measures are in place to ensure only secure access. When I had fraudulent activity on my debit card it was easy to block the card and order a new one, and they even sent me a notification it was on its way.
That's JackThat's Jack

Übersichtlich und super

Besser als andere Bank Apps
Niko1305Niko1305

Response from developer

Guten Tag. Vielen Dank für die positive Bewertung ⭐. Wir freuen uns sehr, dass Ihnen die App gefällt 😊. Beste Grüsse, Ihr UBS Team.

“UBS, so secure even you can’t access your money.”

The login process is complicated and error prone. You need a second app just to login to the main app (that’s right, in a brilliant design decision indicative of many other UBS processes, you need two apps!).

Unfortunately the two apps seem to struggle to work together and approximately half the time you just get the useless message, “Something went wrong. Please try again later.”

This can prevent you from confirming transactions making for frustrating and embarrassing situations.

There are *six* year old reviews complaining about the same issues, so you can see how responsive and innovative UBS is.
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Jack from the mountainsJack from the mountains

App never opens

Whenever I try to login into this app, I always receive an error message saying I can’t access the app and should try after some time. If I try multiple time my account gets blocked for a few hours. Most frustrating experience!
Switzerland review 20484Switzerland review 20484

One of the best banking apps

And most secure and user friendly, straightforward banking apps I ever used. Congratulations to the developers!

Only sorry that their sister app “safe” is only available to Swiss residents!
LinababinaLinababina
See 162 more reviews

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User experience

🐞

Reported Bugs

5 issues

Frequent connectivity issues and app crashes

Bug

eBill payment issues causing duplicate payments

Bug

Accounts not showing up as expected based on settings

Bug

Scan and pay functionality not working

Bug

Login and authentication problems

Bug
✨

Requested Features

6 requests

Ability to manage personal and business accounts in the same app

Feature

Larger default font size for better accessibility

Feature

Landscape mode support on iPad

Feature

Ability to copy and paste in relevant fields

Feature

More advanced charting and analytics for investments

Feature

Reinstate QR code scanning for bill payments

Feature

FAQ

What does the UBS & UBS key4 app do?

The app provides digital banking services for existing UBS clients, excluding those in the United States and Australia. For clients in Switzerland, it allows for the direct opening of digital product lines like UBS key4 banking for private accounts and UBS key4 business for company formation.

What are the key features of the UBS & UBS key4 app?

Key features include digital private banking, the ability to set up business accounts (SA or SARL) for Swiss residents, state-of-the-art security measures, real-time transaction notifications, and artificial intelligence for monitoring transactions for irregularities.

Is the UBS & UBS key4 app free to use?

Based on the provided information, the app is available for free download and use. There is no mention of subscription fees or in-app purchases for accessing its core banking functionalities.

What are the requirements to use the UBS & UBS key4 app?

To use the app, you need an iPhone with at least iOS version 15.0. You must also be an existing client of a UBS Group company and benefit from their corresponding digital services. Clients in the United States and Australia are excluded.

How secure is the UBS & UBS key4 mobile banking app?

The app employs state-of-the-art security, including a four-part protection concept. This involves unique identification via the Access App or Access Card, customizable security settings, real-time notifications, and AI-driven monitoring of certain transactions for irregularities.