Service members deserve better
It’s a very bad app with outrageous security requirements, clunky UI, slow processing speeds, and is just all around useless. You can’t do anything on the app. And you can’t do anything on the app and website at the same time in 2026 because that’s basically trying to steal nuclear launch codes. It’s clear Citi is just cashing the contract checks and leaving the service members to deal with this junk. This app needs to be brought into not just 2026, but the 21st century.
Show more
Changing password
Changing passwords is a miserable experience. Being unable to copy and paste from the password manager means typing it on a little screen keyboard. The password is blanked ‘for security’ so you can’t see
Doesn’t integrate well with Apple password manager, which will only write to the first one. You’ll have to write it down then manually enter on the little keyboard for the second entry.
Apparently 18 characters is the maximum so a proper secure password is blocked. It has to have certain ‘special’ characters, but the checking is broken so even if you do it still rejects the password. Or maybe i mistyped, i couldn’t tell.
All in all a horrible experience. One step away from ‘make them reboot after every typo’. It’s so miserable it has to be malicious.
Doesn’t integrate well with Apple password manager, which will only write to the first one. You’ll have to write it down then manually enter on the little keyboard for the second entry.
Apparently 18 characters is the maximum so a proper secure password is blocked. It has to have certain ‘special’ characters, but the checking is broken so even if you do it still rejects the password. Or maybe i mistyped, i couldn’t tell.
All in all a horrible experience. One step away from ‘make them reboot after every typo’. It’s so miserable it has to be malicious.
Show more
Bad user interface
Very small character with grey color and bad contrast difficult to read. No zoom. Menu not comprehensive. How can we propose a such interface on modern devices ?
HORRIBLE USER INTERFACE
I HATE GTC BRUH
Raspberry award
I got to congratulate you on your third consecutive year of being the most horribly designed and buggiest app of ALL apps that I have on my phone. It takes a lot of wrong doing, ill-practices, miss-management and a dedication to zero quality to achieve this state! Congratulations!
