HORRIBLE USER INTERFACE
I HATE GTC BRUH
Unusable
Terrible app and even worse customer service, specially their AI service. Couldn’t recommend against it more!
Glitchy mess
The app will hit me with a “rate your experience with this app” notification but then not let me click any option, hard locking me from using the app. When I exit and re-enter, it tells me I need to log out of the previous section and, again, not let me click any option thus hard locking me from using the app. It also is unresponsive in accepting the one-time code they send via SMS. Not good for a banking app to have these kinds of problems.
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Great app
This a great app to see real time charges.
Multiple sessions
The app will randomly ask for permission to do SharePlay. No matter your choice it will crash the app (black screen that never loads anything). Forcing you to close the app and reopen it. When you go to log in it says you have to log out of your other session before logging in. However, it is impossible to logout because it just reroutes you back to the login page. This forces you to wait until your idle unviewable session auto-logs you out before attempting to actually log in. Why would the new session login not just force a log off of the idle session. This is all from one device (phone based CitiManager app), it’s not like I am trying to log in on my phone and computer at the same time.
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Annoying
Still has a lot of bugs to log in.
What good is an app if you can’t do anything?
If you can not perform expense reports, what is the point of the app?? If I have to use the webpage to do expenses, why do I need an app to order cards and see statements when the webpage does all that??
Good luck getting your account back if you’ve forgotten your password!
Such a frustrating app to use.
Unusable app
This app won’t even open. As it’s trying to enable Face ID it thinks you have another session open. Don’t waste your time with this garbage.
Fast and responsive app
It would be great if there was a function to lock your credit card. I lost mine and didn’t know how to cancel it. I live in New Zealand and it was very hard to figure out how to put it on hold.
Predatory Bank
Awful institution. App is predatory. Many features don’t work as intended to cause you to incur a late payment charge. Support is overseas and will route you back to the main menu. Stay away
Getting worse not better
Had to replace my card. Showed 0USD for expedited. The actual amount was cut off. Have the new card, shows a balance and won’t let me pay the balance. Tried to exit and try again now it says only one session allowed at a time… One app single device, buggier than a banking app should be.
Army Problems
Trying to get my GTC and this corpo won’t let me sign in to check the status. It keeps telling me there is a problem or when I try any of the select OTP options non of them work. Literally first time trying it and it doesn’t work.
A little disappointed
Cannot read facial recognition…
Cant get any real help
Only allow you to talk to automated agent. No option to talk to a human and AI agent is not helpful in anything apart from basic operations
Not friendly
Extremely hard to set up and login
Why does this app suck so bad
Within 2 hours of having this app it forgot my password ( my phone didn’t) locked me out. Refused to let me reset my password, the desktop refused to let me reset my password, and I had to manually reset it using the phone line. Then because the designers and 2 IQ away from room temperature, you cannot copy past new or temporary passwords or see the password as you type it in. I wish I could use a different bank this is terrible. It also won’t resend you a new code to log in if the app crashes and doesn’t recognize the code it sent. This app could have been made better by a gorilla with a typewriter.
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Worst app ever
Just pure evel
Keine Funktion
Kein Face ID / nur: “unexpected error, please try later”
Just as bad as the company
Just sends you to the website or has you call an automated loop system. So, why have the app?
They owe me $500, but do not a system to interact with a human unless you spend half an hour with the automated assistant that has trouble understanding words (I didn’t get that) OR. The ability to let the user just use the keypad (which is more efficient and less aggravating).
Of course, a great feature (almost every other bank has) to offer would be chat or email from the app. It makes zero sense to go through verifying my identity on the app then through the automated system AND THEN THE CUSTOMER SERVICE REP. How much more biometric (voice recording) do you want to sneakily collect without asking?
Give me my money and fix your app!
They owe me $500, but do not a system to interact with a human unless you spend half an hour with the automated assistant that has trouble understanding words (I didn’t get that) OR. The ability to let the user just use the keypad (which is more efficient and less aggravating).
Of course, a great feature (almost every other bank has) to offer would be chat or email from the app. It makes zero sense to go through verifying my identity on the app then through the automated system AND THEN THE CUSTOMER SERVICE REP. How much more biometric (voice recording) do you want to sneakily collect without asking?
Give me my money and fix your app!
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