Terrible - can they just merge with parking kitty
.5
Sometimes it just doesn't work. Can't pay. Can't get help
Second time in the last few weeks the app has been useless and this happens sporadically, but it also continues to happen. Either the app won't load, the purchase button won't function or, today there was no way to pay on the purchase page and help will not load. Since I can't get help via the app and every link I find forces me to the app, I'm leaving feedback here. I'm sure tomorrow it will work fine
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Find another way to pay for parking
This app is horrible. It is buggy, and it often doesn’t work. Is it too much to ask for an app to consistently load a list of parking lots near a location? Apparently, for this app, it is.
I have been trying to pay for parking for 20min now. I have tried the app, a mobile browser, and a desktop browser and all I get is the spinning C logo, which I am really starting to hate.
Do better.
I have been trying to pay for parking for 20min now. I have tried the app, a mobile browser, and a desktop browser and all I get is the spinning C logo, which I am really starting to hate.
Do better.
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Horrible app, even worse support
They tried to fix what ain’t broke with a series “updates” this year that made it 10x less functional. The Apple Pay function wasn’t available for a period (without notice), the ability to select from your list of saved cars (taken away. This really sucks for people who surprise surprise live in a household with multiple cars), SENDING RECEIPTS was broken for ages and finally a backlog of them spilled into my email one day (incomplete btw, I’m still missing several). List goes on.
Worst of all, their customer support? Roll a dice to see if they even respond. I’ve asked nicely several times for my receipts and there’s not a PEEP. And it’s been months!
Worst of all, their customer support? Roll a dice to see if they even respond. I’ve asked nicely several times for my receipts and there’s not a PEEP. And it’s been months!
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This App is Trash
They updated this app earlier this year, constantly logging me out and then not recognizing my password.
No app sign in
You can create an account online but you can’t sign in on the app. So you will have to plug in your card every single time… such an easy fix but they have forgotten about it. Also their support email is inactive, so if you wanna let them know about the above issue, you can’t.
Zero support, constant breakages
Well, today was another update the disabled my login, didn’t email a receipt, and forgot all my default data. To top this all off, any attempt at support was a dead end. No phone numbers worked, including the home office numbers at Ziba Design, email, webpage chat. All dead ends. This is a zero star app that unfortunately holds users hostage to most paid parking in Portland. Junk app, zero support. Hot garbage all around!
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Completely Broken App
The app is completely broken. Deep links into the app lead to a blank page.
Even worse you can’t purchase more than one hour at a time for parking. Even if you choose a larger time frame it defaults back to one hour.
The app is severely broken and is pretty much useless.
Even worse you can’t purchase more than one hour at a time for parking. Even if you choose a larger time frame it defaults back to one hour.
The app is severely broken and is pretty much useless.
No longer an app
The new app is no longer an app, it's just a rapper around the website. This is a step back of like 10 years in app design and is a much worse user experience.
App is Confused
I have an iPhone. I created an account from the website. Used Apple for my login. Then downloaded the app. Tried to login and it said that I couldn’t on my ANDROID device because my account used Apple to create the account. Like a dog chasing its tail
No customer service
I purchased parking last night. It won’t let me sign into the app. Keeps saying I’m using an android when I have an iphone. They already charged me but I am unable to access my parking pass. Emailed support. No answer, called support and sat on hold over 30 minutes. No help. No answer.
So slow, so much bloat
It takes at least 5-10 seconds to process each selection and step; including downloading a pic of the parking lot. Making a purchase takes over a minute, sometimes two.
Why the extreme bloat? Isn’t there a way to make this run fast on all phones?
There should also be a way to save favorites with a one touch purchase for the spot you park 2-3 days a week.
Why the extreme bloat? Isn’t there a way to make this run fast on all phones?
There should also be a way to save favorites with a one touch purchase for the spot you park 2-3 days a week.
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App crashes every time a payment is processed…
… in successes and failures alike, for about a month (iOS). I sure hope someone at Citifyd has realized it by now, it’s rather annoying.
Double charge
I’ve had this app for about a month. It has double charged my card three times. It takes about a week for the extra charge to drop off. This totally unacceptable. I will not longer use this app. I’d rather walk to the machine to insert my card.
App. Support
wrote:
Please relay this to your Support team members.
In short, I was having an incredible hard time buying a parking pass for an event here in Denver and getting access to that pass via my acct. that was unfortunately linked to my Facebook acct. Eric and a web. development “expert” ( I won’t insult him by misspelling his name), were so patient and tenacious to helping me to get thru it. I was getting no where fast on my own! Extremely pleasant to talk and work with the two of them.
I look forward to using the Citifyd app and referring others as well.
Thank you again for all your help.
Denise Fulham,RN,
Please relay this to your Support team members.
In short, I was having an incredible hard time buying a parking pass for an event here in Denver and getting access to that pass via my acct. that was unfortunately linked to my Facebook acct. Eric and a web. development “expert” ( I won’t insult him by misspelling his name), were so patient and tenacious to helping me to get thru it. I was getting no where fast on my own! Extremely pleasant to talk and work with the two of them.
I look forward to using the Citifyd app and referring others as well.
Thank you again for all your help.
Denise Fulham,RN,
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Seems convenient
Updating my prior review about a bug that left my app stuck on the add vehicle screen. It somehow resolved and is now very easy to use.
Seemed like a great option.
Tried this app out to reserve parking for a concert at the MODA center in Portland. Purchased the space just fine, but when I got to the parking garage the staff at the gate had no idea why the app was, sent my wife and I to a temporary parking space and we walked all over the venue speaking to no less than 5 people working 4 different ticketing booths, all of whom did not recognize the reservation, or the app, despite the app being advertised as a parking option on the venue's site. Finally a parking manager just let us stay in our temp spot for the event and let us go, now 45 minutes late to the concert (we arrived 20 minutes early)
I understand this may be more the fault of the venue, but if there is not clear communication between the app and it's partners, it is completely unreliable. I feel no confidence in using this app again, because I have no guarantee that my parking purchase will be honored.
I understand this may be more the fault of the venue, but if there is not clear communication between the app and it's partners, it is completely unreliable. I feel no confidence in using this app again, because I have no guarantee that my parking purchase will be honored.
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Best way to park for events
Citifyd has NEVER let me down when looking for parking for big events. Whether your planning ahead or hunting for parking last minute..Citifyd is the BEST!!
Excellent!
These guys are amazingly accommodating! Would recommend their service to anyone who likes efficiency and parking ;)
Wonderful
Straightforward and easy to use, excellent customer service too! Making parking for events hassle-free!
