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Citizens Bank - MS

Citizens Bank - MS

by Citizens Bank MS

1.5K ratings
17 reviews
💰 Finance
Free

Details

Released
October 25, 2021
Updated
October 14, 2026

Features

Developer

Citizens Bank MS
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❓5 answered
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About

Manage your bank accounts conveniently and securely from your mobile device. Access balances, view transactions, transfer funds, deposit checks, and pay bills on the go. The app offers 24/7 access to card management and live chat support.

✓Account balance checks
✓Transaction viewing
✓Fund transfers
✓Mobile check deposits
✓Bill Pay enrollment
✓Person-to-Person payments
✓Card management (activate, lock, re-order)
✓Live chat support
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What users say about Citizens Bank

Reviews of Citizens Bank are mostly positive: the Finance app is rated 4.9/5 from 1.5K App Store ratings. What users like most: friendly personal service, trustworthy. Top complaints: login issues, outdated app not updating automatically. Summarized from real user reviews.

Positive things

  • 👍Friendly personal service
  • 👍Trustworthy
  • 👍Convenient mobile banking
  • 👍Easy to use app
  • 👍Helpful and dedicated employees

Negative things

  • 🐛Login issues
  • 🐛Outdated app not updating automatically
See all reviews

What's New in Citizens Bank

3.39.0

October 14, 2026

Version 3.39.0 • Bug fixes and performance improvements

User reviews

Most RecentHighest RatedLowest Rated

New update

I do not like this new update I loved the way it was
GBGigi’s Baby

Wonderful

Wonderful bank, wonderful web site!!
Kkeypoint

Customer Service

My Laurel, MS branch has the best ladies and the friendliest service I have ever experienced at any financial institution🥰
Sshodge5800

How Did We Function Before App & Mobile Banking

Luv Luv online banking I can see all my transactions to verify easier to keep trac and not bother anybody & can do banking on my schedule because I am nt owl now if just had more time i coukd really keep track on my finances
NNeddiepooh

Seminary Ms Bank

Very satisfied with citizens. Been with the bank for a long time. My branch I’n Seminary Ms. is awesome. Thanks for all the help always.
MBMy brother bones
See 12 more reviews

User experience

🐞

Reported Bugs

2 issues

Login screen issues

Bug

Compatibility problems with older devices

Bug
✨

Requested Features

2 requests

Dark mode option

Feature

Improved app syncing and balance updates

Feature

FAQ

What can I do with the Citizens Bank Mobile Banking App?

The app allows you to manage your Citizens Bank accounts 24/7. You can check balances, view transactions, transfer funds internally and externally, deposit checks, pay bills, send person-to-person payments, and manage your debit cards. It also provides access to eStatements and branch/ATM locations.

Is there a cost to use the Citizens Bank Mobile Banking App?

There is no charge for using the Citizens Bank Mobile Banking App itself. However, your wireless carrier may apply messaging, airtime, and data charges depending on your mobile plan.

How do I access my accounts securely?

You can access your accounts quickly and securely using Touch ID® or Face ID® if your smartphone is eligible. The app is designed to be safe and simple for banking on the go.

Can I deposit checks using the app?

Yes, you can enroll in and submit Mobile Check Deposits through the app. This allows you to deposit checks conveniently without visiting a branch.

What if I lose my debit card?

The app provides 24/7 access to manage your debit card. You can activate a new card, temporarily lock your current card, re-order a replacement, or report a lost or stolen card directly through the app.