Citizens Bank User Reviews

What users say

Top reviews

Wonderful

Wonderful bank, wonderful web site!!

Customer Service

My Laurel, MS branch has the best ladies and the friendliest service I have ever experienced at any financial institution🥰

How Did We Function Before App & Mobile Banking

Luv Luv online banking I can see all my transactions to verify easier to keep trac and not bother anybody & can do banking on my schedule because I am nt owl now if just had more time i coukd really keep track on my finances

Seminary Ms Bank

Very satisfied with citizens. Been with the bank for a long time. My branch I’n Seminary Ms. is awesome. Thanks for all the help always.

Awesome bank

Awesome app. Very easy to use

My bank

Friendly personal service. Trustworthy.

Kim

I love the convenience of controlling my account from my cell phone. I have been very pleased with citizens Bank.

Mobile deposit

Super easy to use- plus no lines on a Saturday morning

Tyesha W

I love everything about citizens bank especially the employees

Magnolia personnel

You are very fortunate to have the people you have working for you in Magnolia. Sandy, Tammy, Donna and your tellers have been a joy to work with. They always have a smile and make me feel like a valued customer. The atmosphere feels good. They have the friendly customer skills that doesn’t come from training, it’s comes from within. They are a championship team.
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Bad review

Won’t let me into my own accounts and tells me that my personal information is wrong. I think I know my own ssn

Thanks!!

Thanks Tina Ball for your hard work and dedication…

Does not Update automatically

Old app would keep an up-to-date running balance at any time while this new version hasn’t updated in over 48 hours. I have no clue what the running balance is on my card through the app, the main use of the app.

Love

Love the new app! So easy to navigate and understand!

Josh

Love the new app

Love the intent, hate the execution

I tried to login as I usually do, was prompted there was an update, clicked on update and instead of overriding and updating the old app, an entirely new app downloaded. I now have two icons for the same app on my phone. I've been doing his long enough to know this rollout was not executed properly and will cause mass confusion.
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