Citizens Bank User Reviews
Customer Experience
~ Based on 16 written reviews from the US App Store.
What users say
Summarized from real user reviews of Citizens Bank. Based on 1.5K reviews and a 4.9/5 average, it highlights the 5 positives and 2 negatives reviewers mention most about this Finance app.
Positive things
- ๐Friendly personal service
- ๐Trustworthy
- ๐Convenient mobile banking
- ๐Easy to use app
- ๐Helpful and dedicated employees
Negative things
- ๐Login issues
- ๐Outdated app not updating automatically
Is Citizens Bank Safe?
Citizens Bank - MS appears safe based on user ratings. AppsHunter Safety Score for Citizens Bank is 97/100.
This assessment is based on 1,456 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 1,291 App Store ratings for Citizens Bank.
Is Citizens Bank Legit?
Citizens Bank - MS appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Citizens Bank is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Wonderful bank, wonderful web site!!
My Laurel, MS branch has the best ladies and the friendliest service I have ever experienced at any financial institution๐ฅฐ
Luv Luv online banking I can see all my transactions to verify easier to keep trac and not bother anybody & can do banking on my schedule because I am nt owl now if just had more time i coukd really keep track on my finances
Very satisfied with citizens. Been with the bank for a long time. My branch Iโn Seminary Ms. is awesome. Thanks for all the help always.
Awesome app. Very easy to use
Friendly personal service. Trustworthy.
I love the convenience of controlling my account from my cell phone. I have been very pleased with citizens Bank.
Super easy to use- plus no lines on a Saturday morning
I love everything about citizens bank especially the employees
You are very fortunate to have the people you have working for you in Magnolia. Sandy, Tammy, Donna and your tellers have been a joy to work with. They always have a smile and make me feel like a valued customer. The atmosphere feels good. They have the friendly customer skills that doesnโt come from training, itโs comes from within. They are a championship team.
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Wonโt let me into my own accounts and tells me that my personal information is wrong. I think I know my own ssn
Thanks Tina Ball for your hard work and dedicationโฆ
Old app would keep an up-to-date running balance at any time while this new version hasnโt updated in over 48 hours. I have no clue what the running balance is on my card through the app, the main use of the app.
Love the new app! So easy to navigate and understand!
Love the new app
I tried to login as I usually do, was prompted there was an update, clicked on update and instead of overriding and updating the old app, an entirely new app downloaded. I now have two icons for the same app on my phone. I've been doing his long enough to know this rollout was not executed properly and will cause mass confusion.
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