Didn’t work for me
Tried to book a car on the app, it was saying my location was completely different from where I actually was. I manually added the correct location and booked. The driver went to the wrong location as the app had booked pick up from the incorrect address and drop off at the correct address. Then the cab was cancelled. I felt sorry for the driver! I’ve now deleted the app. Easier to book the old fashioned way and call!
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App doesn’t track your rides and hardly lets you book them
If I book over the phone, when I click the message link to track, the app doesn’t recognise any booking. If I try book through the app itself, 90% it says something has gone wrong and it cannot make a booking at this time. Leaving me to phone instead and not be able to live track my booking
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App is easy to use, useful and accurate, good Apple Pay integration. Service itself is prompt, courteous, and fairly priced. Recommended.
Easy and Useful
Just got back from a trip to Edinburgh (Aug 2025) and this app made getting around a breeze. Super easy setup with Apple Pay integrated. Not sure why there are mixed reviews, but assume that relates to older versions. If you are heading to Edinburgh this app will simplify travel- all cars arrived promptly.
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Restrictions on device by third party stops me downloading city cab app ; can you advise please
12345 STARS
Unreliable with bugs
I entered a Favourite location but it saved a different address. I had to cancel a booking and then it froze on a page saying Check your internet connection. Had to delete app and download again
Unreliable
Unreliable
Mr
I booked 2 taxis on app. At least that what was confirmed. Only 1 arrived. Checking on the app I got the number of driver for 2nd. Phoned number be he didn't have booking. Phoned office and they said no. app doesn't take 2 bookings but doesn't tell you that. 30 yrs + with city cabs.. but that's it. .
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Not reliable…
Pre-booked a taxi as expected it to be a busy time, booking was confirmed, but never showed up. I then phoned and spoke to an operator who confirmed they were still searching for a driver and I confirmed I still needed the taxi. About 10-15 minutes later, received a notification to say my booking was cancelled. Subsequently phoned back multiple times and eventually got through to be told no idea why cancelled but could book again. Complete waste of time so would avoid using them if possible.
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Ok functionality, will spam you
Does what it needs to do for the most part, but will spam you with promotional notifications with no setting in the app to turn these off (contrary to Apple guidelines).
Options are to delete the app or turn off notifications altogether. The former is more tempting.
Options are to delete the app or turn off notifications altogether. The former is more tempting.
Cab doesn’t turn up
App seems ok but Cab service is terrible.
Spam
Spams you with promotional notifications that discourage me from even having the app installed, let alone taking a taxi.
Fantastic
I hadn’t used the app in a while and was really impressed at how well it works now. I can literally book a taxi in just a few seconds, all the information is clear and well organised.
Absolutely useless
Pre-booked a cab for a 4am ride to the airport. Instead of actually pre-booking a cab, this app just started searching for the driver at 3:50. Needless to say, it didn’t find any. Absolutely useless, ended up calling an Uber.
Avoid; it makes unauthorised charges
If, as it asks when you set the account up. you give a credit card, on making a booking it charges the card and if the cab doesn’t arrive this charge is still there. They claim they’ll refund on complaint, but then ignore this. You can still use City Cabs without the app by making a phone booking, but the better way to avoid unauthorised charges from this firm is not to deal with them!
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App is not great
Be aware if you connect Apple Pay to the app you get charged twice - although one payment does get reversed it takes quite a few working days to do that. Also the only way of removing a payment type is to delete the app. As other reviewers have said, very counterintuitive. City cab drivers are always great, but the app is terrible. Also selecting wheelchair taxi doesn’t seem to get the message through to the drivers.
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Latest version poor
Another example of an update spoiling everything. Landing page stuck on last job instead of letting me book a new one. Not clear how to get rid of that screen and get on with it.
Great experience 5-star!
Used it twice now once very early morning and once at night. Got a can very quickly. Uber cancelled more than once. Better than Bolt and Uber in Edinburgh.
Useless!
Won’t accept payment details, card or city cabs account. Tried deleting and reinstalling, contacted customer service ….no response.
Easy Friendly Affordable
I used this app & service recently while in Edinburgh for a week. It was very easy to use. The cab service even phoned once to verify my location and put me on the line with the driver to be sure he found me. They were both super friendly and kind. The cabs are clean, very roomy and safe. The fares were super reasonable for three of us to move around the city following our whims. I also scheduled an early morning pickup the day we left to get to the airport. The driver was on time, loaded and unloaded all our luggage and pointed us in the direction we needed to walk to get to our flight check in. I highly recommend this app and the kind people who operate City Cabs in Edinburgh!
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