CRASHED my PHONE
This app crashed my phone. As in I downloaded it and it glitched my entire phone interface. My phone froze and I had to wait almost 24 hours for my phone battery to die so I could reboot my phone. I’m a member but I’m too scared of downloading this app ever again.
Can’t cancel a class
What’s the point of this app if you can’t remove or reschedule
Puke
Old app was bad. New app is worse. Location hours used to be on the old app. Nowhere in the new app.
Notifications
Don’t usually leave reviews but this app is very clunky and hard to use. I got a notification about the sauna being down at my location and when I clicked it couldn’t actually read the notification. Sadly no log of notifications anywhere either so I know the sauna is down but not until when or what I can do in the meantime
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Every Day I Open This Godforsaken App It Ruins My Day
It genuinely blows my mind how or why cf would create a new app that is even WORSE than the old one. This app is a MESS. Everything is so confusing to find and the way it is set up really doesn’t make sense at all. Mind you, it glitches constantly, especiallyyy if you want to book a class!! Booking classes are enraging. Why can’t I search by instructor to see what locations and classes they teach anymore? Why cant I search by class to see every location where it is offered? Where are the bios of people?
Literally fire the UX designer.
Literally fire the UX designer.
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Way better and simpler
The old app was soooo busy this is much cleaner and easier to use. Yes, they’re working through bugs but that’s normal. Everyone that’s complaining honestly sounds like a child.
Barely Functioning
The app works in the sense that I can bring my barcode up to scan in, and that’s about it.
Everything about this app is as janky as possible. There are menu options that seemingly go nowhere. For example? The “loyalty” tab just brings up your rewards points balance and that’s it. But that info is already present in the “rewards” section of the app, so kind of feels redundant and just another area to get lost in.
Speaking of the rewards tab, it’s awful. There’s no easily identifiable search function and I can’t Find where to use my rewards for in club discounts and purchases like smoothies or recovery services. It’s just a mess of different discounts and options are bundled into weird categories.
There are other options that are not clearly defined. For example, “my appointments” and “my sessions” are two separate menu options but there’s no real explanation of what they are and why they are two different categories.
There is a shop button at the bottom of the app that just brings you to three random CF branded pieces of gear, and that’s it. Clicking on one of those pieces of gear just redirect you to an instance of the CF website within the app, which is hardly useful. Nothing feels really integrated into the app itself and it feels like there are a million half baked menus.
The class selection is not optimized at all. Rather than being able to Book a class and pay for it all in one menu, I believe you need to purchase a individual class pass from a separate menu, then go in and book a class through a different menu. Again just wonky and more steps than necessary. The class pass purchasing is also mislabeled. For example a single class pass states that a single pass expires in seven days, 60 days, and six months all within the same description window. Which one is it?
Everything about this app is as janky as possible. There are menu options that seemingly go nowhere. For example? The “loyalty” tab just brings up your rewards points balance and that’s it. But that info is already present in the “rewards” section of the app, so kind of feels redundant and just another area to get lost in.
Speaking of the rewards tab, it’s awful. There’s no easily identifiable search function and I can’t Find where to use my rewards for in club discounts and purchases like smoothies or recovery services. It’s just a mess of different discounts and options are bundled into weird categories.
There are other options that are not clearly defined. For example, “my appointments” and “my sessions” are two separate menu options but there’s no real explanation of what they are and why they are two different categories.
There is a shop button at the bottom of the app that just brings you to three random CF branded pieces of gear, and that’s it. Clicking on one of those pieces of gear just redirect you to an instance of the CF website within the app, which is hardly useful. Nothing feels really integrated into the app itself and it feels like there are a million half baked menus.
The class selection is not optimized at all. Rather than being able to Book a class and pay for it all in one menu, I believe you need to purchase a individual class pass from a separate menu, then go in and book a class through a different menu. Again just wonky and more steps than necessary. The class pass purchasing is also mislabeled. For example a single class pass states that a single pass expires in seven days, 60 days, and six months all within the same description window. Which one is it?
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Not an improvement
Why does the number of class attendees disappear after I sign up? I’d like to know if I’m in an empty or a full class. Toggling between days on the class schedule is glitchy and will show things out of order. Why does my total monthly check in count seem to have disappeared? Didn’t we used to get reward points for checking in?
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A Lot of Rough Edges
Let’s get the most important detail out of the way - it works!
That’s about the end of the praise. The design is bad - there’s no clear visual hierarchy, things that are grouped together seem arbitrary, the tabs are jankily organized, a lot of buttons push a web view where the content doesn’t fit well. There’s a favorites section but I don’t know what I can favorite. There’s issues in the implementation like not correctly respecting the bottom safe area. There’s zero charm, it’s all white text on black backgrounds, they don’t even have your membership photo associated to your account.
It’s also missing features you would expect it to have - why can’t I order a shake in the app while I wrap up my workout so I can grab it off a shelf on my way out instead of waiting in a queue or at least for it to be made?
This is really the minimum you could have and ship. But it’s not an MVP,l - there’s plenty of random extra garbage crammed in that they should have waited on.
Just not good by any metric.
That’s about the end of the praise. The design is bad - there’s no clear visual hierarchy, things that are grouped together seem arbitrary, the tabs are jankily organized, a lot of buttons push a web view where the content doesn’t fit well. There’s a favorites section but I don’t know what I can favorite. There’s issues in the implementation like not correctly respecting the bottom safe area. There’s zero charm, it’s all white text on black backgrounds, they don’t even have your membership photo associated to your account.
It’s also missing features you would expect it to have - why can’t I order a shake in the app while I wrap up my workout so I can grab it off a shelf on my way out instead of waiting in a queue or at least for it to be made?
This is really the minimum you could have and ship. But it’s not an MVP,l - there’s plenty of random extra garbage crammed in that they should have waited on.
Just not good by any metric.
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Optimize it please!
Navigating the workout class schedule is abysmal. We need to go back to the class schedule search from the old app. It’s so much easier and convenient to view the schedule by class type, date, and location with an infinite scroll instead of having to manually search by location and day simultaneously. It is not user friendly.
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Works well
Works well for my needs.
Worst App Ever
This app literally does not work. Plus it is tracking way more data than it should be. This shouldn’t be required to be a member. I would give zero stars if it allowed me to do that!
Horrible
So many members aren’t even in the system and they made this app live. I can’t do what I need to do in terms of classes or cancelling, and no one can help??
Trash
All the money we pay to City Fitness and they can’t even get a decent app? Glitchy and not user friendly. Scheduling classes is a nightmare. The waitlist feature is terrible. All around a huge downgrade.
Great app!
Functional. Good upgrade! Love city fitness. Keep it up. My fav gym in Philly!
Embarrassing
The gym at Grad Hospital is pitiful for equipment. Also the personal trainers stalk members.
‘Mandatory Fields’ error
Seems like there may be some kinks to iron out with this application. When I am trying to get my membership card info, after entering my first name, I am getting a “please enter all mandatory information” error despite entering all the data I am asked for. Also no email for technical support. App needs work.
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Change for the worse
A huge downgrade in functionality over the old app. Lost the ability to search for classes over multiple locations. Class filters don’t stay applied when changing locations.
New isn’t always better
Feels like they wanted to go new for the sake of new.. and it’s a disaster, I haven’t been able to book a class for weeks, and the website hasn’t worked properly since the new app went live either.
Disaster
They took an app that was terrible and replaced it with an app that’s even worse. It’s been a week and it still doesn’t have my login barcode so I have to stand in line when I get there to check in with the front desk person. Canceling an individual thrive class sends me a repeat of the confirmation email and text message from when I canceled my thrive membership instead of the correct notification, and the class scheduling section is choppy and a pain to scroll through. Not sure where the money goes as it’s not used on this app or on the equipment at the gym.
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