Excellent should be its name.
Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team always goes above and beyond, regardless of what it is, a simple request for a new/lost card or something more complex. Everyone is super professional and friendly.
My favorite person there is John from the ATM Department, I only know him by phone but every time I’ve had a question, issues or concerns he is the ⭐️⭐️⭐️⭐️⭐️ guy to go to and is the most professional person I’ve ever encountered. Thank you all for been such an amazing team!
Emilio J Guerra
My favorite person there is John from the ATM Department, I only know him by phone but every time I’ve had a question, issues or concerns he is the ⭐️⭐️⭐️⭐️⭐️ guy to go to and is the most professional person I’ve ever encountered. Thank you all for been such an amazing team!
Emilio J Guerra
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Cudos to your employees
To reactivate my dormant account, via telephone assistance, your W.Rox employee offered invaluable support with professionalism and a helpful dose of humor.
Great
Convenient and efficient
Not good
Customer service is terrible.
Alan
Cards don’t have tap to pay, AND is not recognized by any of these helpful transactional apps. Ex Zelle
Outdated
This app is outdated makes it hard for people to make payments from outside banks because of this i dont use Boston credit union anymore
Excellent should be its name.
Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team always goes above and beyond, regardless of what it is, a simple request for a new/lost card or something more complex. Everyone is super professional and friendly.
My favorite person there is John from the ATM Department, I only know him by phone but every time I’ve had a questions, issues or concerns he is the ⭐️⭐️⭐️⭐️⭐️ guy to go to.
Emilio J Guerra
My favorite person there is John from the ATM Department, I only know him by phone but every time I’ve had a questions, issues or concerns he is the ⭐️⭐️⭐️⭐️⭐️ guy to go to.
Emilio J Guerra
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Very convenient
I am pleased with the services offer, efficient and convenient!
Best Bank in Boston
Definitely the best in Boston
Some bugs
The app sometimes crashes. Plus, I used to be able to update my address on the app, and now I cannot.
Fails to open 60% of the time
So frustrating. No other app, including banking apps, give nor more trouble than this app. Just doesn’t load doesn’t show any information. Doesn’t matter how many times I open/close, WiFi/ no WiFi, apps in the background. So frustrating legitimately makes me want to close my account.
Satisfied customer
I have been a member of CBCU for about 15 years. My plan is to be a lifelong member. I’m that pleased with the service.
Very slow
I appreciate the ability to view and pay bills through an app, however the app is slow to open, slow to switch between accounts and the pay my bills page, and continually asks for security questions to be answered upon opening. I use the same device every time but it seems that it’s not remembered.
Needs larger text ability
Great service but would like to expand the screen to see larger text.
CBCU Online Portal
very easy to use. the only way i do my banking
???
This app is dated and clumsy.
Technology
Good morning,
With technology moving forward it’s hard to see the bank not moving in the direction of improvement. Bank transactions should be less complicated. If you need a new card you should not have to wait 10 business days.
Thank you for the opportunity
M. Flowers
With technology moving forward it’s hard to see the bank not moving in the direction of improvement. Bank transactions should be less complicated. If you need a new card you should not have to wait 10 business days.
Thank you for the opportunity
M. Flowers
Excellent should be its name.
Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team here just goes above and beyond every time I have ever needed them in my only 3-4 years of been a City of Boston Credit Union.
Emilio G
Emilio G
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Loyalty
Since I became a member of this bank, they have been there for me through some really tough times. And they ease the pressure knowing that they are here. Thank You so much City Of Boston CU. God Bless You All.
Needs improvement
So far the application makes me login to my security questions more often than I should. I also have trouble when logging in. I get shown a blank page so I have to close the application and restart.
