Worst App and service
Honestly, one of the worst rental service experiences I’ve had. I returned the products because they were in poor, used-looking condition, and despite raising the cancellation/return request, I still haven’t received my refund. What makes the situation even more frustrating is the complete lack of proper customer support there is no customer care number where you can directly speak to someone and explain your issue. The app is also extremely unreliable and doesn’t work properly when you actually need it. You’re basically left chasing them through online requests and emails without getting a clear or satisfactory resolution. As a customer, it’s incredibly frustrating to have your money stuck and not even have a proper channel to contact someone. I genuinely regret choosing Cityfurnish and would recommend people think twice before renting from them. If you’re looking for a rental service, I would suggest checking Rentomojo instead. My experience with Cityfurnish has been nothing but frustration, poor service, and unnecessary hassle.
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WORST RENTAL SERVICES
They don have customer support phone number… they gave half information on water purifiers Before I started my subscription for 4. No co ordination with the customers neither with their b2b business partners . I raised for refund for more than 10 mins and all I get is scripted message that it has been escalated to the specialist team… the specialist team is useless. They still unable to place my inactive products in the actual inactive list.. one simple job couldn’t b done in two weeks … the products which are cancelled for me are still showing in my active list… I made the worst decision by opting for them… worst services… I should have known better… y all don’t do the same mistake if you all don wana see yourself being angry n frustrated…
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Height of miss management
Had rented double bed for 9 months in Hyderabad. Got transferred back to Delhi so raised the request take back the bed. There is no way you can reach out to a representative, everything is virtual, which is not working at all. They have taken one and a half months to pick up the bed and I actually have to be under obligation of my landlord to keep the bed there for that period. Hoping that now the chapter is over new thing has come up for last 6-7 days. Every day, I am getting four or five calls & 3-4 messages mentioning that the subscription of bed is now overdue. And the worst part is there is nobody who you can talk to and sort this out. Very, very painful experience.
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Horrible service
I would never ever rent from here again! I placed an order for an airconditioner on the 9th of july and paid all upfront on the app, they promised delivery on the 11th, but after me having to pester them multiple times amd email them, they delivered it on the 15th, but without the remote, then for installation, when the app said free installation, i still had to pay 6,000 for installation which didn’t happen right away either, they insalled it by the 18th and i still don’t have a remote!! And my ac is running on 16!! They don’t respond to emails or texts or anything!!
Extremely unprofessional and promise things they can never deliver!! I would suggest to never order from here
Extremely unprofessional and promise things they can never deliver!! I would suggest to never order from here
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Pathetic products and service.
I rented a single bed and mattress from CF. It was delivered as scheduled. However, the bed smells so bad that my entire house is smelling. They do not have a customer service number. We can only chat with bots who give a standard reply. I told them to pick it up ASAP but there is no response from them. They send email they tried reaching me and asking for alternate numbers whereas I did not receive no call from them. Even if they couldn't reach me why can't they call back in 15 or 20 minutes?
When we want to book, we need to make the payment before they do KYC which also includes Bank statements and PAN card like I am taking a loan from them. Since the payment is made one ends up accepting the product. The most ridiculous process. Shouldn't KYC be done before they accept booking and we making payment? I would have never booked if I had known they ask for bank statements. The personal bank information could be misused. Why does CF need to know my salary or what I do with my money. I plan to raise a complaint with the consumer court about the company. And if the bed is not picked up today I will leave it outside my Apartment. Period.
When we want to book, we need to make the payment before they do KYC which also includes Bank statements and PAN card like I am taking a loan from them. Since the payment is made one ends up accepting the product. The most ridiculous process. Shouldn't KYC be done before they accept booking and we making payment? I would have never booked if I had known they ask for bank statements. The personal bank information could be misused. Why does CF need to know my salary or what I do with my money. I plan to raise a complaint with the consumer court about the company. And if the bed is not picked up today I will leave it outside my Apartment. Period.
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