Never rent from here
Burn your money instead. Absolute trash service, took a fridge from them in February, it stopped working less than 2 weeks later. I kept complaining, no one would reply, their chatbot is especially useless. Finally 10 days later someone came and said it’s spoilt and they’ll replace it. Couple of days later it was replace.
The new fridge stopped working too. I kept complaining but no one would come. Someone finally fixed it a week later. Then it spoiled 2 times more and same story everytime. Until you threaten them no one fixes it. Now I’m trying to return it and even then nobody will pick up. Some guy name Ashish in the customer service team is even worse. He basically can’t do anything, won’t even answer questions. Basically agreed to the fact that harassing customers is in their policy.
So unless you really like being harassed and spending money on trash don’t rent from them.
The new fridge stopped working too. I kept complaining but no one would come. Someone finally fixed it a week later. Then it spoiled 2 times more and same story everytime. Until you threaten them no one fixes it. Now I’m trying to return it and even then nobody will pick up. Some guy name Ashish in the customer service team is even worse. He basically can’t do anything, won’t even answer questions. Basically agreed to the fact that harassing customers is in their policy.
So unless you really like being harassed and spending money on trash don’t rent from them.
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Worst service & non trusted website
Extremely disappointing experience with Cityfurnish. The team is completely unprofessional when it comes to delivery commitments. They failed to deliver the furniture on time and did not even bother to contact or update me regarding the delay. Customer support was equally poor and unhelpful throughout the process. There is not a single contact number, only for advanced payment team will call you from non trusted phone number.
If you are planning to rent furniture, I would strongly recommend avoiding this website. Save your time, money, and frustration by choosing a more reliable service provider.
If you are planning to rent furniture, I would strongly recommend avoiding this website. Save your time, money, and frustration by choosing a more reliable service provider.
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Extremely disappointed with Cityfurnish.
I placed an order that was supposed to be delivered on 5th May, and since then it has been nothing but delays, excuses, and zero accountability.
I had an issue with a repair request as well as a new order, and both have been handled terribly. I kept following up, kept waiting, and kept getting no proper resolution. At one point, I was told my order would be delivered on 6th May before 1 PM, so I took leave and stayed home just to collect it. Then the delivery person said he was going somewhere else first and would come later in the evening. I clearly told him my society does not allow goods movement after 7 PM, but he simply said he couldn’t do anything.
I asked for his senior’s contact. That person didn’t answer calls, didn’t call back, and didn’t respond properly on WhatsApp either. Basically, everyone passed the problem around like a parcel nobody wanted to touch.
I even reached out to the co-founder hoping someone senior would finally take responsibility. He said he would check. After a day, I politely texted him again for an update. He didn’t even reply.
This is honestly the most frustrating part. If even the co-founder doesn’t bother responding after saying he’ll check, what is a customer supposed to do? Keep begging for updates on an order that should have already been delivered?
Cityfurnish has wasted my time, my leave, my energy, and my patience. The communication has been poor, the delivery coordination has been careless, and the customer support experience has been absolutely disappointing.
I don’t know what else to do at this point except publicly share my experience, because private follow-ups clearly don’t matter to them.
Would not recommend Cityfurnish to anyone unless you enjoy chasing people for your own paid order.
I had an issue with a repair request as well as a new order, and both have been handled terribly. I kept following up, kept waiting, and kept getting no proper resolution. At one point, I was told my order would be delivered on 6th May before 1 PM, so I took leave and stayed home just to collect it. Then the delivery person said he was going somewhere else first and would come later in the evening. I clearly told him my society does not allow goods movement after 7 PM, but he simply said he couldn’t do anything.
I asked for his senior’s contact. That person didn’t answer calls, didn’t call back, and didn’t respond properly on WhatsApp either. Basically, everyone passed the problem around like a parcel nobody wanted to touch.
I even reached out to the co-founder hoping someone senior would finally take responsibility. He said he would check. After a day, I politely texted him again for an update. He didn’t even reply.
This is honestly the most frustrating part. If even the co-founder doesn’t bother responding after saying he’ll check, what is a customer supposed to do? Keep begging for updates on an order that should have already been delivered?
Cityfurnish has wasted my time, my leave, my energy, and my patience. The communication has been poor, the delivery coordination has been careless, and the customer support experience has been absolutely disappointing.
I don’t know what else to do at this point except publicly share my experience, because private follow-ups clearly don’t matter to them.
Would not recommend Cityfurnish to anyone unless you enjoy chasing people for your own paid order.
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Extremely disappointing experience with customer support.
I raised a complaint regarding a washing machine being super old and does not even work properly (the spinner does not even work at all)and have been following up for days. Initially, I was told a technician would visit multiple times but no one ever showed up. Each time, I received the same “tomorrow” commitment with no action.
I clearly requested a replacement, which was even acknowledged by their team, yet I kept receiving updates about “repair.” There was constant confusion and no proper coordination.
Communication has been just as frustrating agents respond late, close chats abruptly while I’m still replying, and then restart the conversation without reviewing previous messages. I even shared an alternate contact number multiple times, but never received a call on it.
Despite the case being marked “urgent” and “priority,” there has been no real progress only repeated assurances with no follow through.
Overall, very poor service, lack of accountability, and an exhausting experience. I would not recommend relying on their support if something goes wrong.
I clearly requested a replacement, which was even acknowledged by their team, yet I kept receiving updates about “repair.” There was constant confusion and no proper coordination.
Communication has been just as frustrating agents respond late, close chats abruptly while I’m still replying, and then restart the conversation without reviewing previous messages. I even shared an alternate contact number multiple times, but never received a call on it.
Despite the case being marked “urgent” and “priority,” there has been no real progress only repeated assurances with no follow through.
Overall, very poor service, lack of accountability, and an exhausting experience. I would not recommend relying on their support if something goes wrong.
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Faced problems initially, resolution took time, but they resolved it very nicely
Update - they replaced with a brand new fridge. The resolution was nice and prompt, they should work on resolving quicker, would’ve been good that way
Rented a fridge from them on a 3-month plan mid-Jan. The fridge had an excess cooling problem , I raised a complaint. They take 4 days for a technician to visit. The technician said he solved it, but the same issue started happening. Complained again - took 3 days to say he doesn’t have the replacement part, and he’ll get the fridge replaced. I raised a replacement request, to which they said they found the part and they’ll replace. This process took 5 days. Now the fridge isn’t cooling at all, I told the technician, and he will take 3 days. I’m just planning to return this, and rent again from Furlenco. They’re relatively more expensive, but their service is top-notch. With Cityfurnish, it’s 20+ days and I’m just chasing their support and technician for a product I’ve already paid for. Better to protect your peace of mind over trying them out, a strong no for any kind of electronics renting
Rented a fridge from them on a 3-month plan mid-Jan. The fridge had an excess cooling problem , I raised a complaint. They take 4 days for a technician to visit. The technician said he solved it, but the same issue started happening. Complained again - took 3 days to say he doesn’t have the replacement part, and he’ll get the fridge replaced. I raised a replacement request, to which they said they found the part and they’ll replace. This process took 5 days. Now the fridge isn’t cooling at all, I told the technician, and he will take 3 days. I’m just planning to return this, and rent again from Furlenco. They’re relatively more expensive, but their service is top-notch. With Cityfurnish, it’s 20+ days and I’m just chasing their support and technician for a product I’ve already paid for. Better to protect your peace of mind over trying them out, a strong no for any kind of electronics renting
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