Horrible service
I would never ever rent from here again! I placed an order for an airconditioner on the 9th of july and paid all upfront on the app, they promised delivery on the 11th, but after me having to pester them multiple times amd email them, they delivered it on the 15th, but without the remote, then for installation, when the app said free installation, i still had to pay 6,000 for installation which didn’t happen right away either, they insalled it by the 18th and i still don’t have a remote!! And my ac is running on 16!! They don’t respond to emails or texts or anything!!
Extremely unprofessional and promise things they can never deliver!! I would suggest to never order from here
Extremely unprofessional and promise things they can never deliver!! I would suggest to never order from here
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Pathetic products and service.
I rented a single bed and mattress from CF. It was delivered as scheduled. However, the bed smells so bad that my entire house is smelling. They do not have a customer service number. We can only chat with bots who give a standard reply. I told them to pick it up ASAP but there is no response from them. They send email they tried reaching me and asking for alternate numbers whereas I did not receive no call from them. Even if they couldn't reach me why can't they call back in 15 or 20 minutes?
When we want to book, we need to make the payment before they do KYC which also includes Bank statements and PAN card like I am taking a loan from them. Since the payment is made one ends up accepting the product. The most ridiculous process. Shouldn't KYC be done before they accept booking and we making payment? I would have never booked if I had known they ask for bank statements. The personal bank information could be misused. Why does CF need to know my salary or what I do with my money. I plan to raise a complaint with the consumer court about the company. And if the bed is not picked up today I will leave it outside my Apartment. Period.
When we want to book, we need to make the payment before they do KYC which also includes Bank statements and PAN card like I am taking a loan from them. Since the payment is made one ends up accepting the product. The most ridiculous process. Shouldn't KYC be done before they accept booking and we making payment? I would have never booked if I had known they ask for bank statements. The personal bank information could be misused. Why does CF need to know my salary or what I do with my money. I plan to raise a complaint with the consumer court about the company. And if the bed is not picked up today I will leave it outside my Apartment. Period.
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Worst customer service experience and shady payment practices
I had an extremely disappointing experience with Cityfurnish and one that turned out to be utterly stressful.
I rented out a dining table from them last year and autopay was setup since the time of the rental. Due to their own system error, the deduction was skipped for one month and I was being made aware of it almost after 6 months with an inflated figure (almost 3 times the monthly rent). Despite repeatedly trying to get in touch with their customer service executives over call and WhatsApp, I only got AI generated generic responses. Finally they sent me a legal notice threatening criminal and credit charges from a lawyer representing Cityfurnish. It was then when I finally got to talk to an actual human from their side. He clarified that this was an error on their side and the system has erroneously registered security deposit which was already paid as unpaid.
I strongly recommend renting from some other vendor for your own peace of mind and experience.
I rented out a dining table from them last year and autopay was setup since the time of the rental. Due to their own system error, the deduction was skipped for one month and I was being made aware of it almost after 6 months with an inflated figure (almost 3 times the monthly rent). Despite repeatedly trying to get in touch with their customer service executives over call and WhatsApp, I only got AI generated generic responses. Finally they sent me a legal notice threatening criminal and credit charges from a lawyer representing Cityfurnish. It was then when I finally got to talk to an actual human from their side. He clarified that this was an error on their side and the system has erroneously registered security deposit which was already paid as unpaid.
I strongly recommend renting from some other vendor for your own peace of mind and experience.
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Never rent from here
Burn your money instead. Absolute trash service, took a fridge from them in February, it stopped working less than 2 weeks later. I kept complaining, no one would reply, their chatbot is especially useless. Finally 10 days later someone came and said it’s spoilt and they’ll replace it. Couple of days later it was replace.
The new fridge stopped working too. I kept complaining but no one would come. Someone finally fixed it a week later. Then it spoiled 2 times more and same story everytime. Until you threaten them no one fixes it. Now I’m trying to return it and even then nobody will pick up. Some guy name Ashish in the customer service team is even worse. He basically can’t do anything, won’t even answer questions. Basically agreed to the fact that harassing customers is in their policy.
So unless you really like being harassed and spending money on trash don’t rent from them.
The new fridge stopped working too. I kept complaining but no one would come. Someone finally fixed it a week later. Then it spoiled 2 times more and same story everytime. Until you threaten them no one fixes it. Now I’m trying to return it and even then nobody will pick up. Some guy name Ashish in the customer service team is even worse. He basically can’t do anything, won’t even answer questions. Basically agreed to the fact that harassing customers is in their policy.
So unless you really like being harassed and spending money on trash don’t rent from them.
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Worst service & non trusted website
Extremely disappointing experience with Cityfurnish. The team is completely unprofessional when it comes to delivery commitments. They failed to deliver the furniture on time and did not even bother to contact or update me regarding the delay. Customer support was equally poor and unhelpful throughout the process. There is not a single contact number, only for advanced payment team will call you from non trusted phone number.
If you are planning to rent furniture, I would strongly recommend avoiding this website. Save your time, money, and frustration by choosing a more reliable service provider.
If you are planning to rent furniture, I would strongly recommend avoiding this website. Save your time, money, and frustration by choosing a more reliable service provider.
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