Worst App and service
Honestly, one of the worst rental service experiences I’ve had. I returned the products because they were in poor, used-looking condition, and despite raising the cancellation/return request, I still haven’t received my refund. What makes the situation even more frustrating is the complete lack of proper customer support there is no customer care number where you can directly speak to someone and explain your issue. The app is also extremely unreliable and doesn’t work properly when you actually need it. You’re basically left chasing them through online requests and emails without getting a clear or satisfactory resolution. As a customer, it’s incredibly frustrating to have your money stuck and not even have a proper channel to contact someone. I genuinely regret choosing Cityfurnish and would recommend people think twice before renting from them. If you’re looking for a rental service, I would suggest checking Rentomojo instead. My experience with Cityfurnish has been nothing but frustration, poor service, and unnecessary hassle.
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WORST RENTAL SERVICES
They don have customer support phone number… they gave half information on water purifiers Before I started my subscription for 4. No co ordination with the customers neither with their b2b business partners . I raised for refund for more than 10 mins and all I get is scripted message that it has been escalated to the specialist team… the specialist team is useless. They still unable to place my inactive products in the actual inactive list.. one simple job couldn’t b done in two weeks … the products which are cancelled for me are still showing in my active list… I made the worst decision by opting for them… worst services… I should have known better… y all don’t do the same mistake if you all don wana see yourself being angry n frustrated…
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Height of miss management
Had rented double bed for 9 months in Hyderabad. Got transferred back to Delhi so raised the request take back the bed. There is no way you can reach out to a representative, everything is virtual, which is not working at all. They have taken one and a half months to pick up the bed and I actually have to be under obligation of my landlord to keep the bed there for that period. Hoping that now the chapter is over new thing has come up for last 6-7 days. Every day, I am getting four or five calls & 3-4 messages mentioning that the subscription of bed is now overdue. And the worst part is there is nobody who you can talk to and sort this out. Very, very painful experience.
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Horrible service
I would never ever rent from here again! I placed an order for an airconditioner on the 9th of july and paid all upfront on the app, they promised delivery on the 11th, but after me having to pester them multiple times amd email them, they delivered it on the 15th, but without the remote, then for installation, when the app said free installation, i still had to pay 6,000 for installation which didn’t happen right away either, they insalled it by the 18th and i still don’t have a remote!! And my ac is running on 16!! They don’t respond to emails or texts or anything!!
Extremely unprofessional and promise things they can never deliver!! I would suggest to never order from here
Extremely unprofessional and promise things they can never deliver!! I would suggest to never order from here
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Pathetic products and service.
I rented a single bed and mattress from CF. It was delivered as scheduled. However, the bed smells so bad that my entire house is smelling. They do not have a customer service number. We can only chat with bots who give a standard reply. I told them to pick it up ASAP but there is no response from them. They send email they tried reaching me and asking for alternate numbers whereas I did not receive no call from them. Even if they couldn't reach me why can't they call back in 15 or 20 minutes?
When we want to book, we need to make the payment before they do KYC which also includes Bank statements and PAN card like I am taking a loan from them. Since the payment is made one ends up accepting the product. The most ridiculous process. Shouldn't KYC be done before they accept booking and we making payment? I would have never booked if I had known they ask for bank statements. The personal bank information could be misused. Why does CF need to know my salary or what I do with my money. I plan to raise a complaint with the consumer court about the company. And if the bed is not picked up today I will leave it outside my Apartment. Period.
When we want to book, we need to make the payment before they do KYC which also includes Bank statements and PAN card like I am taking a loan from them. Since the payment is made one ends up accepting the product. The most ridiculous process. Shouldn't KYC be done before they accept booking and we making payment? I would have never booked if I had known they ask for bank statements. The personal bank information could be misused. Why does CF need to know my salary or what I do with my money. I plan to raise a complaint with the consumer court about the company. And if the bed is not picked up today I will leave it outside my Apartment. Period.
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Worst customer service experience and shady payment practices
I had an extremely disappointing experience with Cityfurnish and one that turned out to be utterly stressful.
I rented out a dining table from them last year and autopay was setup since the time of the rental. Due to their own system error, the deduction was skipped for one month and I was being made aware of it almost after 6 months with an inflated figure (almost 3 times the monthly rent). Despite repeatedly trying to get in touch with their customer service executives over call and WhatsApp, I only got AI generated generic responses. Finally they sent me a legal notice threatening criminal and credit charges from a lawyer representing Cityfurnish. It was then when I finally got to talk to an actual human from their side. He clarified that this was an error on their side and the system has erroneously registered security deposit which was already paid as unpaid.
I strongly recommend renting from some other vendor for your own peace of mind and experience.
I rented out a dining table from them last year and autopay was setup since the time of the rental. Due to their own system error, the deduction was skipped for one month and I was being made aware of it almost after 6 months with an inflated figure (almost 3 times the monthly rent). Despite repeatedly trying to get in touch with their customer service executives over call and WhatsApp, I only got AI generated generic responses. Finally they sent me a legal notice threatening criminal and credit charges from a lawyer representing Cityfurnish. It was then when I finally got to talk to an actual human from their side. He clarified that this was an error on their side and the system has erroneously registered security deposit which was already paid as unpaid.
I strongly recommend renting from some other vendor for your own peace of mind and experience.
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Never rent from here
Burn your money instead. Absolute trash service, took a fridge from them in February, it stopped working less than 2 weeks later. I kept complaining, no one would reply, their chatbot is especially useless. Finally 10 days later someone came and said it’s spoilt and they’ll replace it. Couple of days later it was replace.
The new fridge stopped working too. I kept complaining but no one would come. Someone finally fixed it a week later. Then it spoiled 2 times more and same story everytime. Until you threaten them no one fixes it. Now I’m trying to return it and even then nobody will pick up. Some guy name Ashish in the customer service team is even worse. He basically can’t do anything, won’t even answer questions. Basically agreed to the fact that harassing customers is in their policy.
So unless you really like being harassed and spending money on trash don’t rent from them.
The new fridge stopped working too. I kept complaining but no one would come. Someone finally fixed it a week later. Then it spoiled 2 times more and same story everytime. Until you threaten them no one fixes it. Now I’m trying to return it and even then nobody will pick up. Some guy name Ashish in the customer service team is even worse. He basically can’t do anything, won’t even answer questions. Basically agreed to the fact that harassing customers is in their policy.
So unless you really like being harassed and spending money on trash don’t rent from them.
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Worst service & non trusted website
Extremely disappointing experience with Cityfurnish. The team is completely unprofessional when it comes to delivery commitments. They failed to deliver the furniture on time and did not even bother to contact or update me regarding the delay. Customer support was equally poor and unhelpful throughout the process. There is not a single contact number, only for advanced payment team will call you from non trusted phone number.
If you are planning to rent furniture, I would strongly recommend avoiding this website. Save your time, money, and frustration by choosing a more reliable service provider.
If you are planning to rent furniture, I would strongly recommend avoiding this website. Save your time, money, and frustration by choosing a more reliable service provider.
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Extremely disappointed with Cityfurnish.
I placed an order that was supposed to be delivered on 5th May, and since then it has been nothing but delays, excuses, and zero accountability.
I had an issue with a repair request as well as a new order, and both have been handled terribly. I kept following up, kept waiting, and kept getting no proper resolution. At one point, I was told my order would be delivered on 6th May before 1 PM, so I took leave and stayed home just to collect it. Then the delivery person said he was going somewhere else first and would come later in the evening. I clearly told him my society does not allow goods movement after 7 PM, but he simply said he couldn’t do anything.
I asked for his senior’s contact. That person didn’t answer calls, didn’t call back, and didn’t respond properly on WhatsApp either. Basically, everyone passed the problem around like a parcel nobody wanted to touch.
I even reached out to the co-founder hoping someone senior would finally take responsibility. He said he would check. After a day, I politely texted him again for an update. He didn’t even reply.
This is honestly the most frustrating part. If even the co-founder doesn’t bother responding after saying he’ll check, what is a customer supposed to do? Keep begging for updates on an order that should have already been delivered?
Cityfurnish has wasted my time, my leave, my energy, and my patience. The communication has been poor, the delivery coordination has been careless, and the customer support experience has been absolutely disappointing.
I don’t know what else to do at this point except publicly share my experience, because private follow-ups clearly don’t matter to them.
Would not recommend Cityfurnish to anyone unless you enjoy chasing people for your own paid order.
I had an issue with a repair request as well as a new order, and both have been handled terribly. I kept following up, kept waiting, and kept getting no proper resolution. At one point, I was told my order would be delivered on 6th May before 1 PM, so I took leave and stayed home just to collect it. Then the delivery person said he was going somewhere else first and would come later in the evening. I clearly told him my society does not allow goods movement after 7 PM, but he simply said he couldn’t do anything.
I asked for his senior’s contact. That person didn’t answer calls, didn’t call back, and didn’t respond properly on WhatsApp either. Basically, everyone passed the problem around like a parcel nobody wanted to touch.
I even reached out to the co-founder hoping someone senior would finally take responsibility. He said he would check. After a day, I politely texted him again for an update. He didn’t even reply.
This is honestly the most frustrating part. If even the co-founder doesn’t bother responding after saying he’ll check, what is a customer supposed to do? Keep begging for updates on an order that should have already been delivered?
Cityfurnish has wasted my time, my leave, my energy, and my patience. The communication has been poor, the delivery coordination has been careless, and the customer support experience has been absolutely disappointing.
I don’t know what else to do at this point except publicly share my experience, because private follow-ups clearly don’t matter to them.
Would not recommend Cityfurnish to anyone unless you enjoy chasing people for your own paid order.
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Extremely disappointing experience with customer support.
I raised a complaint regarding a washing machine being super old and does not even work properly (the spinner does not even work at all)and have been following up for days. Initially, I was told a technician would visit multiple times but no one ever showed up. Each time, I received the same “tomorrow” commitment with no action.
I clearly requested a replacement, which was even acknowledged by their team, yet I kept receiving updates about “repair.” There was constant confusion and no proper coordination.
Communication has been just as frustrating agents respond late, close chats abruptly while I’m still replying, and then restart the conversation without reviewing previous messages. I even shared an alternate contact number multiple times, but never received a call on it.
Despite the case being marked “urgent” and “priority,” there has been no real progress only repeated assurances with no follow through.
Overall, very poor service, lack of accountability, and an exhausting experience. I would not recommend relying on their support if something goes wrong.
I clearly requested a replacement, which was even acknowledged by their team, yet I kept receiving updates about “repair.” There was constant confusion and no proper coordination.
Communication has been just as frustrating agents respond late, close chats abruptly while I’m still replying, and then restart the conversation without reviewing previous messages. I even shared an alternate contact number multiple times, but never received a call on it.
Despite the case being marked “urgent” and “priority,” there has been no real progress only repeated assurances with no follow through.
Overall, very poor service, lack of accountability, and an exhausting experience. I would not recommend relying on their support if something goes wrong.
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Faced problems initially, resolution took time, but they resolved it very nicely
Update - they replaced with a brand new fridge. The resolution was nice and prompt, they should work on resolving quicker, would’ve been good that way
Rented a fridge from them on a 3-month plan mid-Jan. The fridge had an excess cooling problem , I raised a complaint. They take 4 days for a technician to visit. The technician said he solved it, but the same issue started happening. Complained again - took 3 days to say he doesn’t have the replacement part, and he’ll get the fridge replaced. I raised a replacement request, to which they said they found the part and they’ll replace. This process took 5 days. Now the fridge isn’t cooling at all, I told the technician, and he will take 3 days. I’m just planning to return this, and rent again from Furlenco. They’re relatively more expensive, but their service is top-notch. With Cityfurnish, it’s 20+ days and I’m just chasing their support and technician for a product I’ve already paid for. Better to protect your peace of mind over trying them out, a strong no for any kind of electronics renting
Rented a fridge from them on a 3-month plan mid-Jan. The fridge had an excess cooling problem , I raised a complaint. They take 4 days for a technician to visit. The technician said he solved it, but the same issue started happening. Complained again - took 3 days to say he doesn’t have the replacement part, and he’ll get the fridge replaced. I raised a replacement request, to which they said they found the part and they’ll replace. This process took 5 days. Now the fridge isn’t cooling at all, I told the technician, and he will take 3 days. I’m just planning to return this, and rent again from Furlenco. They’re relatively more expensive, but their service is top-notch. With Cityfurnish, it’s 20+ days and I’m just chasing their support and technician for a product I’ve already paid for. Better to protect your peace of mind over trying them out, a strong no for any kind of electronics renting
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Fraud Company
When I was placing the order, I wanted the option to pay monthly rent, as this is a standard practice followed by most other rental companies. However, there was no monthly payment option available, and I was forced to pay the entire one-year rent upfront, which itself was disappointing.
Later, due to an official transfer to another city, I had to close the subscription. To my shock, the company refused to refund the remaining 9 months’ rent, even though I had used the product for only 3 months. This policy is extremely unfair and customer-unfriendly, especially when the relocation was unavoidable.
Since the remaining amount was not refunded, I decided to opt for relocation instead. However, as per their policy, I was asked to pay an additional ₹3,000 just to relocate the same product—despite already having paid a large amount in advance. This feels like adding insult to injury.
At the time of placing the order, it showed free relocation, and there was no additional information provided. However, when checking the Help and Support section, it is mentioned that relocation is not free after six months.
It is also stated that if the subscription is terminated before completing the full tenure, early termination charges will apply. However, it is not mentioned anywhere that nine months’ rent would be deducted as termination charges.
Overall, the entire experience feels like a trap designed to exploit customers through rigid and poorly thought-out policies. Instead of offering flexibility or support, the company penalizes customers at every step. This is very poor service and gives the impression of deliberately looting customers rather than providing a genuine rental solution.
I am extremely unhappy with CityFurnish’s service and policies, and I will never recommend CityFurnish to anyone.
Later, due to an official transfer to another city, I had to close the subscription. To my shock, the company refused to refund the remaining 9 months’ rent, even though I had used the product for only 3 months. This policy is extremely unfair and customer-unfriendly, especially when the relocation was unavoidable.
Since the remaining amount was not refunded, I decided to opt for relocation instead. However, as per their policy, I was asked to pay an additional ₹3,000 just to relocate the same product—despite already having paid a large amount in advance. This feels like adding insult to injury.
At the time of placing the order, it showed free relocation, and there was no additional information provided. However, when checking the Help and Support section, it is mentioned that relocation is not free after six months.
It is also stated that if the subscription is terminated before completing the full tenure, early termination charges will apply. However, it is not mentioned anywhere that nine months’ rent would be deducted as termination charges.
Overall, the entire experience feels like a trap designed to exploit customers through rigid and poorly thought-out policies. Instead of offering flexibility or support, the company penalizes customers at every step. This is very poor service and gives the impression of deliberately looting customers rather than providing a genuine rental solution.
I am extremely unhappy with CityFurnish’s service and policies, and I will never recommend CityFurnish to anyone.
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Poor CS & refund is looking unlikely and displayed products are wrong
Cityfurnish team, where can I contact you as I have been trying to co-ordinate with your CS team since I received the order - A WRONG ORDER dated 16th July. Till date the CS team calls back but doesn't respond with a solution? Im nearing the next cycle and i dont wish to continue with a wrong product delivered. The photo is different and the received item is different. I wish to get a refund on that said item. Also, another item I received came with a broken ply that has been successfully been replaced after 10 days. I need a resolution for this wrong study table that I end up paying 800 every month, with all surplus charges while promoting it says 361 but thats to pay upfront 36 months. I took it for a minimum 9 months for trial period and not to mmy surprise your team hasnt contacted back neither on email nor on dahsboard neither on WA chats - everywhere Bot replying no human intercation just same templates for any question. and your delivery executive says every clients calls them for the same reason - this also points out how the delivery labour seems to be customer facing and feeling bothered about the frustrated clients reaching out to them but no body from your team. so many levels, this is wrong - my next email will be at a place you wouldnt want dear team! Just same copy paste replies everywhere without reading the question / problem / query!!!
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Absolutely Horrendous Service – Avoid CityFurnish at All Costs
If I could give 0 stars, I would. Our experience with CityFurnish has been nothing short of a nightmare. Since December, we’ve been harassed with false payment reminders despite paying our rent before the due date every single month. Their app shows double rent because they fail to update previous payments, forcing us to send repetitive emails just to correct their own errors.
The final straw was our relocation request. We scheduled everything in advance, and then… nothing. No one showed up. I tried reaching customer care for five days—calls were ignored, disconnected, or passed around. Finally, after threatening legal action, we got a call from a driver. I travelled 40 minutes to be at the location, waited FOUR hours, called the driver 30–40 times, only to be told (after chasing him down) that the tempo had broken down “in the afternoon.” Funny, because he had just called me in the evening. I started recording the call, and he hung up immediately.
We had to personally track down the founder (Nirav Jain) just to get a response. We’ve now spoken to 7–8 different people, and still—NO solution.
This isn’t just poor service—this is sheer negligence, dishonesty, and harassment. No accountability, no transparency, and absolutely no respect for customers’ time or money.
Avoid this company like the plague. If this isn’t resolved, we’re taking this to the consumer court and making sure others don’t suffer the same.
The final straw was our relocation request. We scheduled everything in advance, and then… nothing. No one showed up. I tried reaching customer care for five days—calls were ignored, disconnected, or passed around. Finally, after threatening legal action, we got a call from a driver. I travelled 40 minutes to be at the location, waited FOUR hours, called the driver 30–40 times, only to be told (after chasing him down) that the tempo had broken down “in the afternoon.” Funny, because he had just called me in the evening. I started recording the call, and he hung up immediately.
We had to personally track down the founder (Nirav Jain) just to get a response. We’ve now spoken to 7–8 different people, and still—NO solution.
This isn’t just poor service—this is sheer negligence, dishonesty, and harassment. No accountability, no transparency, and absolutely no respect for customers’ time or money.
Avoid this company like the plague. If this isn’t resolved, we’re taking this to the consumer court and making sure others don’t suffer the same.
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Worst service ever
I order refrigerator for 3 months and even did upfront payment, everything was fine until after payment then only they asked for KYC update, where they asked for my guardian’s 3 month bank history(Why would anyone share that to a random App). They should’ve kept these process before the payment, I would’ve never ordered otherwise. The customer support is the worst, I requested for cancellation of my order as it has not been shipped but there’s hardly any update in the App even though I already spoke to the customer executive twice. I totally feel scammed and irritated. I haven’t had such horrible experience with any App in my life. If there was way to rate in negative stars I definitely would have done that.
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Bizzaaree and the worst experience ever
Hi all, i am writing this review so that in the future people who might wanna rent from this site will think at-least ten times … if there is any way to give leaser stars i would have given it ..
In the month of march i ordered a sofa set on rental basis.. which got delivered almost 3 weeks from ordered date which was not mentioned on the site. While delivering the order they delivered faulty pieces..i ordered 3 seater+ 2x1 seater..out of which the 3 seater sofa was broken on one side and single seater has different sizes and material.. after raising the issue they took almost a month to process the replace order of the sofa but instead of replacing the whole sofa they just replaced one single seater sofa which was not even the request .. i talked to multiple people over the period of last 3 months now and no one has helped me getting the right service .. they said they will be replacing the faulty 3 seater but still no replacement received at my end …
i have been renting furniture from different sites for a really long time but this experience was the worst… customer service is sooo soo poor that no one really supports …
Please do not opt for this site for renting your furniture .. its has been mentally charging for us a lot.
In the month of march i ordered a sofa set on rental basis.. which got delivered almost 3 weeks from ordered date which was not mentioned on the site. While delivering the order they delivered faulty pieces..i ordered 3 seater+ 2x1 seater..out of which the 3 seater sofa was broken on one side and single seater has different sizes and material.. after raising the issue they took almost a month to process the replace order of the sofa but instead of replacing the whole sofa they just replaced one single seater sofa which was not even the request .. i talked to multiple people over the period of last 3 months now and no one has helped me getting the right service .. they said they will be replacing the faulty 3 seater but still no replacement received at my end …
i have been renting furniture from different sites for a really long time but this experience was the worst… customer service is sooo soo poor that no one really supports …
Please do not opt for this site for renting your furniture .. its has been mentally charging for us a lot.
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Worst Customer Service Ever. I would give 0 star as a rating if it was possible here
I booked my furniture & appliances on 2/December/2024 but I’m still waiting for half of them to get delivered. That’s 12 days of money spent on nothing. I paid for 12 months upfront but I feel like I just wasted my time & money by choosing City Furnish. I have been trying to reach out to the customer service executives but no response no help. I’m trying to get the products I already paid for and I’m not getting any help or response from them. Its a hassle to keep waiting like this. I will never ever suggest anyone to book anything from them. There are plenty of other vendors which can be chosen. Don’t waste your money, time and energy here. Not worth it at all.
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Seamless Experience and Top-Quality Furniture from CityFurnish!
I had an excellent experience with CityFurnish! The furniture quality is top-notch, and the entire rental process was seamless. The delivery was prompt, and the team ensured everything was set up perfectly. What stood out the most was their customer service—responsive, helpful, and willing to go the extra mile to address any concerns. It’s been a hassle-free experience, and I highly recommend CityFurnish for anyone looking for stylish and reliable furniture rental solutions.
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Great Products, Poor User Experience
City Furnish delivered great quality products which were like new. Electrical appliances were also in impeccable condition. Installation process was also very smooth.
However, they did not deliver on the date of delivery and gave me information about vehicle breakdown very late in the evening which left me high and dry. This may be a one time thing and may be excused.
Their customer care experience is very poor and discussed things are rarely reflected in app and in the whatsap messages they send.
Their app is also glitchy and needs significant improvement in terms of functionality. You need to call the customer care for every small thing and wait in queue.
However, they did not deliver on the date of delivery and gave me information about vehicle breakdown very late in the evening which left me high and dry. This may be a one time thing and may be excused.
Their customer care experience is very poor and discussed things are rarely reflected in app and in the whatsap messages they send.
Their app is also glitchy and needs significant improvement in terms of functionality. You need to call the customer care for every small thing and wait in queue.
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WORST EXPERIENCE EVER!!
My experience with this company is very very bad. First of all their rental charges are quite high with respect to their quality and market price with other competitors. I had rented a fridge from here with an initial agreement for a year. The fridge was an old model 2 star fridge which had a much higher electricity consumption. When I reached out to the customer service if they can change it, they told they give out only 2 star and 3 star appliances and you have to stick with whatever you have got! They will not be able to change it. Till here also it was fine.
After few months, due to certain circumstances I had to terminate my rental agreement and could not continue for the whole year. They picked up the appliance from my place and handed me a bill of almost the whole year to be paid as TERMINATION CHARGES.
I can understand that there will be some charges that I have to pay as I am leaving early to the agreed upon time. But how can it be justified with almost the whole year’s rent when I’m not using for the whole year. And on top of that, they don’t give you back the deposit which you pay when you started renting out. They are adjusting that with the huge termination charge and saying as company discount! What a gimmick these guys are playing.
If the charges are so high they should have mentioned in the website or anywhere that termination charges for this much period should be this much. They are calculating all these on their whim and naming it as Company Policy! What a SCAM these people are doing taking advantage of people under duress.
THINK TWICE BEFORE RENTING FROM THIS SERVICE!!
After few months, due to certain circumstances I had to terminate my rental agreement and could not continue for the whole year. They picked up the appliance from my place and handed me a bill of almost the whole year to be paid as TERMINATION CHARGES.
I can understand that there will be some charges that I have to pay as I am leaving early to the agreed upon time. But how can it be justified with almost the whole year’s rent when I’m not using for the whole year. And on top of that, they don’t give you back the deposit which you pay when you started renting out. They are adjusting that with the huge termination charge and saying as company discount! What a gimmick these guys are playing.
If the charges are so high they should have mentioned in the website or anywhere that termination charges for this much period should be this much. They are calculating all these on their whim and naming it as Company Policy! What a SCAM these people are doing taking advantage of people under duress.
THINK TWICE BEFORE RENTING FROM THIS SERVICE!!
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