App fine, service unreliable
When you absolutely have to be somewhere on time, use other transportation. Constantly receiving “due to unforeseen circumstance” pick-up is delayed, sometimes by a couple of minutes, sometimes longer, sometimes delays compound so its more than 40 minutes later than first advertised. If the algorithms and AI worked this would be a great service. As it is, I’ve got time to write long reviews like this waiting for my delayed pick-up.
Show more
The app is scam
It always show the cab is available and when you refill your wallet and try to book the cab it tells you its fully booked
Worst service
Worst service. Very very unreliable. Not meeting the growing demand. Takes hours to book a ride. Even then it’s not guaranteed. Cannot trust
Marjan
Great Start, Needs several minor modifications to make it perfect part of everyone in Dubai
Late Pick ups
Price is cheap , i booked i taxi around 5.30 pm , they picked up me around 7.30 pm they are not showing tracking correctly and late updates didnt provise propely. I was waiting too much time its very delay cant use for urgent matters as reasonable taxi service . Very bad customer service.
Ride
I take the subscription plan for one week it’s also waste of money they never never came on time and evening times it’s showing fulled booked never book pay for this
No real time
The app shows will reach in 1 min for someone who is far and keep delaying after your booking.
Pathetic
Don't bother with their subscription. After signing up, you'll realize the cabs are always 'fully booked.' It’s a complete scam. Even if you somehow get a ride, expect at least a 2-hour wait. And the customer service? Absolutely useless. They're just stringing people along."
Dont subscribe.
its always fully booked. you'll ended up spending more
Good Service but need some more simple options
I personally love the concept and very useful but i would recommend to add an option that the passenger can also see the real route which driver will follow as i can see now it is only showing a direct line and if passenger wants to see the route should only experience it while driving.
Booking Issue
Poor and very unbalanced application and customer care
I recommend no one to take the subscription as the concern team will never provide the proper resolution and every day when you tried to book the ride it will shows fully booked and as per there policy no supervisor will call us only the agent with it proper knowledge
Really bad experience for me don’t take the subscription
I recommend no one to take the subscription as the concern team will never provide the proper resolution and every day when you tried to book the ride it will shows fully booked and as per there policy no supervisor will call us only the agent with it proper knowledge
Really bad experience for me don’t take the subscription
Show more
ETA is not right
Their ETA is not right we book the ride expecting it to come at 1:30 then it’s changed to 1:40 and the 2:00
Worst service
This is the worst service I have ever seen 2-3hrs we have to sit and search for bus even though we don’t find the bus always showing full full asking us to take weekly package and monthly package but no use they just take our money no service or no refund
Long time to come
Am waiting the car to come for almost 2 hours
Very bad servixe
App does not reflect real time traffic and update. Purchased the 1 week subscription package, and until now my wife was not able to ride any bus due to being overbooked or due to 1 hour delay . Even during heavy traffic , the app does not update its customers that the bus is delayed, instead it share misinformation such as will arrive in 5 mins.
Very bad service .
Customer support also useless as they keep repeating book after sometime . What is the point of booking after sometime if i want to travel now .
Very bad service .
Customer support also useless as they keep repeating book after sometime . What is the point of booking after sometime if i want to travel now .
Show more
Suggestion to add widget
Such an amazing app. I’ve been using it for a couple of weeks to come back home from uni and have had no complaints at all. I do suggest adding a widget to track how far the driver is to my location as an iOS user. It’s my favorite feature in apps like Careem where I can track how long my driver will take to reach my location even when I’m not on the app.
Show more
BEWARE, THIS APP IS A SCAM
I thought of giving them a try and bought a subscription. Could never book a ride as every time there is an error or the service is full. When asked for a refund, the customer service shamelessly says, refunds are not applicable under these circumstances. City Link is an utter scam. I have lodged a complaint with the consumer court.
Show more
Review
Extremely useless app, I tried booking a ride it showed available in 5 mins, then it tells you to add the credit card details and pay to the wallet in advance. By the time I did all that the ride was full and I never got to use that wallet money. Now I tried using it at a later time and this I got the booking but the data and time is not at all real time I had to wait for an additional 10 to 15 mins in the heat. If I could give a negative rating to this app I would.
Show more
Driver Manner and Driving Skill
The driver is respectful and the way he drives is smooth, no sudden breaks or sudden turns (Driver Name: Iskandar). The App is easy to use and the timing of pick-up is accurate.
Worst service
If you’re planning to use this app, DON’T
It’s a waste of time and money
The seevice is absolutely worthless, when you book the ride it takes hours for the ride to arrive and most of the times they are fully booked, it’s just waste of your money when you use monthly or weekly service, the customer service is way poor, they never receive your call, reply you the same stuffs repeatedly in the message
It’s a waste of time and money
The seevice is absolutely worthless, when you book the ride it takes hours for the ride to arrive and most of the times they are fully booked, it’s just waste of your money when you use monthly or weekly service, the customer service is way poor, they never receive your call, reply you the same stuffs repeatedly in the message
Show more
