Citymapper User Reviews

Customer Experience

Positive experience75.7% of reviews
Neutral6.3% of reviews
Negative experience18.0% of reviews

~ Based on 1,567 written reviews from the US App Store.

What users say

Is Citymapper Safe?

Citymapper: All Live Transit appears safe based on user ratings. AppsHunter Safety Score for Citymapper is 98/100.

This assessment is based on 105,842 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.2% of ratings point to a safe experience
1.2% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 105,842 App Store ratings for Citymapper.

Is Citymapper Legit?

Citymapper: All Live Transit appears to be a legitimate app. AppsHunter Legitimacy Score for Citymapper is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Such a helpful App

Was introduced to Citymapper last October - since then it’s been a game changer - just slightly heavy on battery usage so advise closing App when you know your route.

Excelente PERO

Tiene un bug que cuando le das a buscar bus o metro y mueves para ver la lista de los tiempos se reset y tienes que darle de nuevo al buscar buses o metros

Best city guide

Easy to use and very accurate

Excellent resource!

Highly recommend for helping you out and stretching your horizons in a new city!

Helpful

Saves time and money

Used to be amazing..

What happened? You had a great app, then you locked everything behind paywalls. Suggesting routes that are slower than local knowledge. Ghost buses and plain incorrect timings. I’m going to opt with Transit from now on..

Other apps take note!

A brilliant help when travelling in unfamiliar places, saving time and money.

Recommended

I really like this app, I find it one of the most reliable and well thought out. I also like their responsiveness in adding new features to address reported functionality issues.
I would and do recommend this to friends.

Quit prompting me for reviews

I actually like and use the app but recently I get a review prompt every time I open it! This is extremely annoying and destroys user experience!

Fffin

Efffin great

The best

It knows everything. Even the bus driver doesn’t know he’ll be late, Citymapper knows :)

Really helpful

This app has taken me all over London with ease, it’s simple and easy to understand

Horrible

Wrong all time
Shows wrong destination recently

number one app for getting around London

I’ve never been lost in London, such a great and useful app

Great idea, confusing execution

Some parts are great. Once I went to the station I wanted, CM could tell me where I was on the route. I couldn’t find a way to choose which station to depart from while planning. Then I couldn’t get the app to present me with an Uber option for the next leg. It is possible that there are directions buried, but it was not ‘intuitive’ at least for me (tech savvy, but boomer). I was experimenting for future trips and not happy with results.
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Downhill

This app used to be so reliable and now everytime I put in an address the app turns itself off.

Amazing

Has all your answers and offers heaps of options. Wish I had this earlier.

Lisbon-terrible

Completely inaccurate compared to Google Maps

Great app

The app makes it very easy get from A to B

GREAT

Easy to use, especially with Favorites option. Love that it’s easy to change cities I often go to- Chicago /New York.