Account Deletion
I put in a request to have my account deleted since I am not using the account. I sent in four request for three straight days no response. PLEASE DO NOT USE THIS APP. IT DOES TAKE ALL OF YOUR PERSONAL INFORMATION. AND THE DEVELOPERS WILL NOT DELETE YOUR ACCOUNT UPON REQUEST
Response from developer
Hello! Sorry to hear about your experience. Kindly share your support ticket number and I will look into your request immediately. We maintain strict data erasure practices and are GDPR compliant.
A perfect trap for BTC assets
Everything is fine until the moment you want sending BTC out of the wallet. The fee for that is almost $20. I regret I got this app and also my ignorance not seeing this outrageous sending/withdraw fee. It deserves 0 stars.
After developer’s response:
The excuse for network fee is not acceptable, because the design doesn't include any customization. If the design envisioned the wallet to have exactly zero balance in order to be closed, then the programmers will put a slide button "withdraw MAX". And in addition to that the fee can be calculated in advance (low, standard and high) and presented to the user. Instead the app just spits out "Insufficient funds". You judge if this app is well designed.
After developer’s response:
The excuse for network fee is not acceptable, because the design doesn't include any customization. If the design envisioned the wallet to have exactly zero balance in order to be closed, then the programmers will put a slide button "withdraw MAX". And in addition to that the fee can be calculated in advance (low, standard and high) and presented to the user. Instead the app just spits out "Insufficient funds". You judge if this app is well designed.
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Response from developer
Thank you for your feedback! We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions!
Can’t create an account
Trying to create an account but can’t this app has bugs and I can’t even create an account.
Response from developer
Hi, we'd love to help you! Please reach out to us at support@civic.com and our team would be happy to assist.
YOU CANNOT DELETE YOUR ACCOUNT OR DATA
This app takes all your most personal data and won’t give you an option to delete your date or account. They say you have to email them and they don’t get back to you. I wouldn’t trust an app that won’t give you the freedom or ability to delete your account.
Response from developer
Please submit your account and data deletion request to support@civic.com. Your request will be processed in compliance with GDPR and CCPA guidelines.
A little less than completely useless
Had to use this awful software to verify my identity on a website and guess what? No matter the lighting, background, angle or whatever the video selfie will not work. Can’t understand why they never test anything first. Useless app, will delete.
Response from developer
Hi, we'd love to help you! Please reach out to us at support@civic.com and our team would be happy to assist.
