Photo submission
Photo submission hasn’t been working for about a week now. We even updated the app, uninstalled and reinstalled. Frustrating.
Can’t add a new claim now
Not sure what update it was some months ago but you can’t add or submit claims as easily or maybe not at all now.
Doesn’t work
Doesn’t work
Good
It’s good
Literally the worst provider out there
If I wasn’t doing this through my college, I wouldn’t touch this provider with a 10 foot pole. Nothing on their site works and they deny every claim. I need to verify every single prescription I get 110 different ways before they accept them, regardless of if I’ve been on it for years.
There’s nothing I want more than to pull my hair out and jump off the 18th story of a building whenever I have to deal with this group, but while my career is on pause and I’m furthering my education this is what I have available to me.
I’ve never considered k-lling myself more than when I have to deal with ClaimSecure.
There’s nothing I want more than to pull my hair out and jump off the 18th story of a building whenever I have to deal with this group, but while my career is on pause and I’m furthering my education this is what I have available to me.
I’ve never considered k-lling myself more than when I have to deal with ClaimSecure.
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Not very useful
Unfortunately, this app is nearly useless. It’s disjointed, much of it doesn’t work well, and I don’t think I can submit claims through the phone. Its kind is broken. Makes it hard to do anything.
Worse app ever.
The site is terrible to navigate. You can never find the forms or information you are looking for without spending 45mins digging through everything
HATE update
Cannot submit a claim on app OR on web.
Horrible Customer Service
ClaimSecure insurance/benefits has removed the clients ability to submit insurance Claims online. Now all claim submissions to paper/written claim forms that must. This is an archaic process that yet again places ClaimSecure back at the bottom of the list in benefits. Additionally, their coverage amounts are horrifically unrealistic for today’s economy and costs. DO NOT RECOMMEND.
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Great app
Easy to use and submitting claims is a breeze. Customer service was wonderful as well and easy to understand. 👍🏻
I miss the simplicity of Blue Cross!
We used to have Blue Cross at work until they changed us to ClaimSecure… everything about CS is complicated and difficult… including the app. With BC I could easily search for the forms I needed but with CS it’s nothing but headaches and stress! Currently I need a form to be preapproved for knee braces. When I search any of those words I get NOTHING!
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Varification code not working
Since last update when I login I see verification code to be sent on my phone. But it takes forever and never sends me. Please fix this. It does not let me into the app and I need it. Before last update it was working fine.
Worst app
Pretty horrible app. I uploaded 13 claims several days ago. Today I wanted to check the status. Checked last 30 days which is the default. No claims shown. Nothing but issues with this app for the last 4-5 years. It seems they try and make it as difficult to use as possible. Absolutely hate it.
Terrible app and worst provider
Terrible navigation! Claim submission process is cumbersome compared to competitors app like Sun Life. Coverage search option sucks!
Poor Coding
SMS verification codes don't cast the numerical value 0 into an integer and instead receives it as null value.
Difficult to Use
Not user-friendly. Kept running into error when trying to upload photo due to “no internet” but my internet was fine. Said my password was incorrect when it 100% was not. I have spent 20 minutes trying to submit a claim that shouldn’t take more than 5 minutes.
Worse app I have ever used
This app is complete garbage. The most annoying and frustrating thing ever.
Bull App
App is buggy. And hard to navigate. When registering didn’t even ask to make a password but made my account. Not have to reset password. Andy security answers doesn’t work.
Made me select one star
Supposedly minor update… my app now gets an error and I cannot access it - I’m using iPhone 7plus… iOS 15.8.4
Can’t get a verify code!
I’m not sure what happened with app! Other people can get code, but I can’t! I can’t use it! Unbelievable how it is a terribly App
