Cheaters
Careful
Doesn’t work
Clare is a poor product as is the app experience . Cameras don’t connect on the displays app rarely renders them , buggy and there is a ton of latency making the whole system unusable
Not Compatible with Google Home
Constantly unlinks from Google home. Devices would show up as offline despite working perfectly fine. Absolute nightmare to find support from installer and from app developers. On top of everything else, very dated interface. Would love to avoid ever using them again.
Decent, Scene Widgets Not Working
For the most part the app works great. However, despite allowing me to add a scene to a widget, it doesn’t work. Only devices added to a widget seem to work on iOS. Hope they resolve this as I would really love one button tap to execute certain scenes.
Google nest doorbell not able to add
I am trying to add google nest doorbell however, after linking in chrome, when I switch back to app I can see at the bottom some scroll but the text does not is not the main screen not allowing to add it. I tried on my wifes phone, ipad but still does not work. What is this non-sense.
Please
Please
Disappointing company
Got Clare panel and doorbell installed with new build by Gehan (now Brightland). All around terrible experience although first several months everything appeared to work fine. First Clare alarm not appearing on Clare home app (within first year). Now at year 2 doorbell app not properly working with video playback or notification with ringing doorbell or motion. Clare refers us to the installer who tell us they no longer use Clare. Useless customer service department. Of course Gehan/Brightland would choose cheap products.
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Terrible product
Our home came installed with ClareHome “smart” lighting. It has had inexplicable bugs from day one. Their customer service takes no responsibility for the many failings of the product and do everything they can to avoid helping you via remote access, which they used to provide, but now don’t even offer, though they still have the capability. They constantly try to push you off to a “local installer”, but then don’t really know who the local installer is. In my case, the local installer was in the next state and didn’t even seem to specialize in the product anymore. So now we’re stranded with nonfunctioning switches, and a terribly designed app. I assume this company is more invested in marketing themselves to developers than taking care of the end user. I can’t imagine any other reason they’re still around. Definitely going to have to switch to another brand that takes responsibility for their product.
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Average
Not great. Too complicated. Is there any support? Wouldn’t recommend
Update to home page
New update is terrible. Takes more clicks to get to what you want. Was so much easier with the tiles on home page. I could see at a glance what was on and what was off.
2x notifications
Ever since the last app update, I’m getting double notifications for every event (ie. Door faulted, doorbell alert etc) and can’t seem to resolve it. Also, installer is charging $20 a month for “self monitoring”… is this normal practice?
Clare says no longer supporting iPads
1/13/25 was told Clare is no longer supporting or testing on iPads. So if you use a house iPad you’re now out of luck. You can no longer arm or disarm on an iPad. I don’t understand why they choose to exclude that. Makes this app obsolete for many people.
19/22 App updated automatically and now it is useless. It just crashesey would . Please fix ASAP!! I can’t add devices at all now. Half of the lights in our home went offline and there’s no way to fix it through app since it’s supposed to be done through add device. EDIT: I learned on the reviews to sign out and resign back in to be able to work the app devices. Then I reached out to Clare control help desk and they were able to get my lights all back online. If things stay like they are now I’ll up the rating. I appreciate how quickly they took care of it.
19/22 App updated automatically and now it is useless. It just crashesey would . Please fix ASAP!! I can’t add devices at all now. Half of the lights in our home went offline and there’s no way to fix it through app since it’s supposed to be done through add device. EDIT: I learned on the reviews to sign out and resign back in to be able to work the app devices. Then I reached out to Clare control help desk and they were able to get my lights all back online. If things stay like they are now I’ll up the rating. I appreciate how quickly they took care of it.
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January 2025 update is horrible
Clearly no user research was done before rolling out the new changes. The prior version landing page had tiles I could easily configure to show and interact with the smart home components I was interested in. Meant I could see the status of the most important ones, and quickly adjust my temp or turn off lights. Now, the landing page are these horrible categories, so I can't see the status of anything without additional taps. And the pinned page is useless- not only won't the app adult to taking me there, I can configure it to an order that's actually useful. Please follow back these 'improvements'.
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Bad, pointless update and zero customer service
Jan 2025 update is poor today the least. Favorites disappeared and square tiles replaced by screen length bars. What was before easy viewing and organizing what’s important now replaced with clunky and unnecessarily large bars for each device. No advantage to the update. Plus this company no longer talks to customers which makes zero sense. After 6 years we’re now in the process of replacing Clare because of all the anti-customer changes they’ve made.
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Only lasted for a year.
Came installed when we bought our brand new house. Only lasted for a year and never worked again. I tried to call the customer service and they told me to contact the third party who installed it. Called the number they gave, it doesn’t work at all - says business is permanently closed. Called ClareHome again and they can’t do anything for us and said the device is faulty now. Lastly, multiple houses around me who got the ClareHome also experienced the same thing. All of our ClareHome don’t work anymore. Stay away and use another home system.
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Apps Down
Stuck in reconnecting. Help menu says I have to buy a Claire Panel to fix it. Either it’s a force purchase or the company is moving away from single app support. I guess I am uninstalling since they are moving away from app usage.
Worthless
The concept is very good, one app to control everything lights, thermostat, door locks, etc, plus an added benefit of a security system. No having to hop from app to app. However, IT DOESN’T WORK!!!. I’ve had technicians spend over 20 nan hours to try and get it working. They spent hours on the phone with Clare and got 6 cameras working, that’s all. The door lock worked already. No lights, thermostat, nothing else working. I constantly get a “reconnect “ error message and it takes over 30 seconds for security cameras load. Great idea, extremely poor execution.
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App stopped working
After years of good service app stoped working for us. The company had really good customer service. I guess they sold and currently the company does not deal directly with customers. They want me to use my “dealer” who is clueless about this system. I called them and email them several times. No response. I paid thousands of dollars for a system that doesn’t work anymore.
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Alarm goes off after update
Just wanted to let ppl working on app know since the last update even when I unlock on app once in 5times it does not unlock the security. On my gf app too. I come back in the 4 in the morning and alarm went off several times.
Need some update guys
Need some update guys
Devices offline - resolved
The app updated a couple days ago and now all my zwave switches are offline.
A couple days after this review a new update was released that fixed my issues of devices being offline. Updating my review to a better score due to the speed and customer service.
A couple days after this review a new update was released that fixed my issues of devices being offline. Updating my review to a better score due to the speed and customer service.
Clarehome alerted us of a water leak
Clarehome system alerted us of a water leak in our pool house where we had a burst pipe that we weren’t aware of. It notified us in time before it causing any major damages and that allowed us to repair it quickly.
