Extremely Disappointing Experience with Defective Product and Poor Customer Service
I purchased a Clarius MSK ultrasound probe, expecting a high-quality product and responsive customer service based on the company’s reputation. Unfortunately, my experience has been far from satisfactory.
From the moment I received the product, it was defective. The probe took 2–5 minutes to load images, rendering it essentially unusable. I immediately contacted Clarius customer support to resolve the issue, and while I received initial assistance from a representative who suggested adjusting settings, nothing resolved the problem. After a Zoom call with a trainer, it was confirmed that the issue was likely hardware-related.
I requested a refund or exchange promptly after that confirmation, but Clarius stopped responding to my emails and phone calls. Despite returning the probe over a week ago, I have yet to receive my refund. I had no choice but to escalate the matter by contacting my credit card company to initiate a chargeback.
In my opinion, Clarius failed to meet basic standards of customer service and product reliability. These issues include:
1. Selling a defective product.
2. Poor communication and lack of follow-up from the customer service team.
3. Delays in processing my refund after returning the product.
This experience has been time-consuming, frustrating, and disappointing. Based on my experience, I cannot recommend Clarius products, as their customer support and return process do not align with the expectations one would have when purchasing a medical device.
I hope this review informs others and encourages Clarius to improve their policies and customer service.
From the moment I received the product, it was defective. The probe took 2–5 minutes to load images, rendering it essentially unusable. I immediately contacted Clarius customer support to resolve the issue, and while I received initial assistance from a representative who suggested adjusting settings, nothing resolved the problem. After a Zoom call with a trainer, it was confirmed that the issue was likely hardware-related.
I requested a refund or exchange promptly after that confirmation, but Clarius stopped responding to my emails and phone calls. Despite returning the probe over a week ago, I have yet to receive my refund. I had no choice but to escalate the matter by contacting my credit card company to initiate a chargeback.
In my opinion, Clarius failed to meet basic standards of customer service and product reliability. These issues include:
1. Selling a defective product.
2. Poor communication and lack of follow-up from the customer service team.
3. Delays in processing my refund after returning the product.
This experience has been time-consuming, frustrating, and disappointing. Based on my experience, I cannot recommend Clarius products, as their customer support and return process do not align with the expectations one would have when purchasing a medical device.
I hope this review informs others and encourages Clarius to improve their policies and customer service.
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Batterie
Ottimo ecografo , unico punto debole le batterie ne ho già rotte 2
Great little scanner and app
Love my Clarius L20- used for aesthetics and ophthalmology for last 1.5 years and would not work without it . Thank you
Beste Bildgebung & ease of use
Der L20 & L15 liefern eine hervorragende Bildgebung. Die App ist sehr benutzerfreundlich und mit den KI-Funktionen/Pre-Sets einzigartig. Sehr empfehlenswert!
Revolutionizing Point-of-Care Ultrasound
As a clinician, the Clarius Ultrasound App has significantly enhanced my diagnostic capabilities. The seamless wireless connection to the HD3 scanner and the intuitive interface make scanning efficient and straightforward. The AI-driven image optimization ensures high-quality visuals, rivaling traditional cart-based systems. Features like Auto Preset™ AI and Settings Sync streamline workflows, allowing for quick transitions between different scanning modes and devices. The ability to capture and annotate images directly within the app is invaluable for documentation and patient education. Overall, Clarius has set a new standard for portable ultrasound solutions.
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Obligates Update macht Scanner funktionslos
Wenn sie funktionieren, ist das Gesamtpaket gut.
Jedoch hat das letzte Update sämtliche Scanner für einen kompletten Arbeitstag funktionsunfähig gemacht. Warum kann man nicht beim Update einen späteren Installationszeitpunkt auswählen, zB nach der Sprechstunde? Die Geräte verlangen das Update, sonst funktionieren sie nicht mehr. Alleine das ist für ein Diagnostikgerät schon juristisch kompliziert. Nur leider haben sie nach dem Update überhaupt nicht mehr funktioniert. Sehr unprofessionell.
Dazu kommt, dass im laufenden Betrieb die Konnektivität, sprich die Verbindungsherstellung zum iPad manchmal minutenlang dauern kann. Oft muss man die App beenden und neu starten und den Akku aus dem Gerät entfernen und wieder einsetzen, um einen Neustart zu bewirken. Im laufenden Sprechstundenbetrieb ebenfalls nicht wünschenswert.
Jedoch hat das letzte Update sämtliche Scanner für einen kompletten Arbeitstag funktionsunfähig gemacht. Warum kann man nicht beim Update einen späteren Installationszeitpunkt auswählen, zB nach der Sprechstunde? Die Geräte verlangen das Update, sonst funktionieren sie nicht mehr. Alleine das ist für ein Diagnostikgerät schon juristisch kompliziert. Nur leider haben sie nach dem Update überhaupt nicht mehr funktioniert. Sehr unprofessionell.
Dazu kommt, dass im laufenden Betrieb die Konnektivität, sprich die Verbindungsherstellung zum iPad manchmal minutenlang dauern kann. Oft muss man die App beenden und neu starten und den Akku aus dem Gerät entfernen und wieder einsetzen, um einen Neustart zu bewirken. Im laufenden Sprechstundenbetrieb ebenfalls nicht wünschenswert.
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Tolles Tools, Ready and easy to use
Bin begeistert von der App und die Kombi mit dem Clarius handheld. Einfache und intuitive Funktionen , keine Bugs und jetzt noch die Spracherkennung - es macht einfach Spaß und es ist beeindruckend wie einfach Ultraschall geworden ist. Danke Clarius!
Gutes Sono Gerät für die Praxis
Ich benutze den Clarius Scanner seit etwas über einem Jahr. Läuft jetzt auch ohne Mitgliedschaft mit Bild-Exportfunktion via „Advanced Package“ weiter. Sind damit für Extremitäten und MSK sehr zufrieden.
Support ist auch gut erreichbar und hilfsbereit.
Support ist auch gut erreichbar und hilfsbereit.
L7 HD3
Hi !
My congrats !
I ‘m really enjoying my experience with this device, which absolutely surprises me, almost every day.
L7 HD3 is performing Outstanding quality results for a portable Ultrasound device.
More and more often, The L7HD3 device is replacing, in my practice, a stationary ultrasound device which costs more than ten times more than L7 HD3.
I only find some problems with obese patients, in terms of a lower image quality, which, anyways, at the bottom end, it’s still acceptable
Dr. Raffaele Tendi, D.O.
My congrats !
I ‘m really enjoying my experience with this device, which absolutely surprises me, almost every day.
L7 HD3 is performing Outstanding quality results for a portable Ultrasound device.
More and more often, The L7HD3 device is replacing, in my practice, a stationary ultrasound device which costs more than ten times more than L7 HD3.
I only find some problems with obese patients, in terms of a lower image quality, which, anyways, at the bottom end, it’s still acceptable
Dr. Raffaele Tendi, D.O.
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Ottimo ecografo
L'applicazione é intuitiva e ben fatta. Consiglio.
Fantastic veterinary scanner
Great images. Excellent platform. Easy to use. Love my Clarius
Beta sürümü?
Beta sürümü için apple davet kodu istiyor nerden bulabilirim
Great
Sonography is the edge of knowledge in doing various procedures. So happy to have this game changing technology.
Amazing little point of care Ultrasound machine
I love my Clarius! It is so handy for especially twin births!
👍👍👍👍
Einfach perfekt!!!!
SE NON CI FOSSE BISOGNEREBBE INVENTARLO
DAVVERO UN ECCELLENTE PRODOTTO, RICCO DI INNOVAZIONI E, DI NON BANALI POTENZIALITA’. UTILE COMPAGNO DI LAVORO PER NOI MEDICI IN QUALSIASI SPECIALIZZAZIONE.
CONGRATULAZIONI ALLA CLARIUS CHE E’ RIUSCITA A CONIUGARE CONOSCENZA SCIENTIFICA E DUTTILITA’ DI UN PRODOTTO DA PRENDERE IN CONSIDERAZIONE, SUBITO, PRIMA CHE SIA TROPPO TARDI.
CONGRATULAZIONI ALLA CLARIUS CHE E’ RIUSCITA A CONIUGARE CONOSCENZA SCIENTIFICA E DUTTILITA’ DI UN PRODOTTO DA PRENDERE IN CONSIDERAZIONE, SUBITO, PRIMA CHE SIA TROPPO TARDI.
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Awesome scanner
Awesome scanner
clarius c3 hd3 and power fan hd3
Would like to have the ability to manually turn on/off the power fan hd3 (instead of it automatically turning on/off based on temperature) as it is less than ideal for the fan to be running while the device is in my coat pocket.
Best us ever
Best us
Dicom Server
Nach dem letztem Update ist nun die Option beim Abschluss die Daten an einen Dicom Server verschwunden obwohl dieser eingerichtet ist und auch funktioniert. So echt nicht zu gebrauchen sehr schade….
