Happy
This game is so good
No prizes received!
Where is my bulbasuar?
Les cle une
Fun
Claws
Used to be good, now feels designed to make winning impossible
I recently rejoined after years away and the difference is awful.
Games are now far more expensive, meaning the coins you buy barely get you through a few plays. Considering the quality of many of the prizes and how slim the chances of actually winning seem to be it simply isn't worth the money.
I purchased VIP which supposedly includes free prize shipping. I finally won a prize only to find that I couldn't ship it. Instead I was repeatedly pushed into a loop asking me to exchange the prize for coins (which I would then inevitably spend back into the games) or I received an error saying I had reached my shipping limit. I had barely returned to the app and had not played in years. This was my first prize since coming back so the shipping limit made absolutely no sense.
I contacted customer support about the problem and was completely ignored.
Then I noticed there was a countdown timer attached to my prize after which it would automatically be exchanged for coins. So, because the app's shipping system wasn't working (purposely I believe) and customer support wasn't responding I would effectively be forced into exchanging for coins.
That feels like an extremely shady business practice. If a customer has won a prize, has paid for VIP shipping and is trying to claim that prize, the company shouldn't be able to leave them without support and then automatically take the prize back after a short countdown.
This also raises serious concerns under Apple's own App Store guidelines which say apps should not prey on users, trick them, use tricky pricing or charge for features or content that aren't delivered and that users should have an accessible way to get support.
Clawee used to feel like a fun claw machine game where you actually had a chance of winning. Now it feels much more like an expensive system designed to keep you spending while making it unnecessarily difficult to actually receive what you've won.
Very disappointing and I definitely won't be back.
Thank god Apple refunded my money after a report.
