Bad service
Nobody answers the phone. No call back. Violations non stop because they are no one to fix the issue.
Worst eld experience
I’ve been attempting to reach them for two weeks now. I’ve called and left a voicemail for my rep Chris several times now and nothing. The number listed on the site is no good. No one is ever available.
Don’t waste your money!
Nobody answers the phone. Nobody calls you back. Everything has to be done threw email and all they do is email you the instructions that are on there website. Lucky I had a nice DOT officer that gave me a good inspection because my logs were so messed up but he put 2 n 2 together to realize that we were screwing ourselves out of time. Can’t add developers permission and trucker path has no idea what we’re talking about even tho it’s right on the opening page of the website. Which a lot of these companies want connected to the Eld or you can’t haul for them so I’m losing money only running on a few brokers. Completely disappointed in everything about this company. Years service is 500$ with the equipment prolly won’t get a refund but at this point I’d rather eat the 500$ then lose loads. Stay away or learn the hard way.
Show more
Poor customer support and double billing
I would not recommend this ELD to anyone. I have had my TP ELD since the end of March 2023. I constantly have trouble. One of the biggest problems I have is the ELD will go on duty during the night while I’m sleeping for my 10 hour break. I have tried to contact customer support, they do not answer or return calls after I have left a message. I have tried all the prompts to try and get through with no success. This has really gotten worse since they have cut back their support hrs and support personnel.
As for the double billing, when I purchased the ELD system I paid over $400 for the device and subscription, of which I was told would go through February 2024. Just this week, the first week in August 2023, I have been automatically billed $160.85, for what I do not know. I have tried to call them multiple times and days with no answer and again no return calls after I have left a message.
Again I would not recommend this ELD to anyone.
As for the double billing, when I purchased the ELD system I paid over $400 for the device and subscription, of which I was told would go through February 2024. Just this week, the first week in August 2023, I have been automatically billed $160.85, for what I do not know. I have tried to call them multiple times and days with no answer and again no return calls after I have left a message.
Again I would not recommend this ELD to anyone.
Show more
Terrible
No customer support works half the time won’t record mileage properly for ifta
