CLEAR User Reviews

Customer Experience

Positive experience29.8% of reviews
Neutral4.9% of reviews
Negative experience65.3% of reviews

~ Based on 507 written reviews from the US App Store.

What users say

Is CLEAR Safe?

CLEAR - Travel & Experiences appears safe based on user ratings. AppsHunter Safety Score for CLEAR is 94/100.

This assessment is based on 515,481 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.9% of ratings point to a safe experience
2.0% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 515,481 App Store ratings for CLEAR.

Is CLEAR Legit?

CLEAR - Travel & Experiences appears to be a legitimate app. AppsHunter Legitimacy Score for CLEAR is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Simplicity at its finest

Quick easy and breezy

Won’t open

Never installed before- Opens and crashes, deleted and re-downloaded, restarted phone

Clear is fine, app is trash

While I don’t have any issue with Clear as a service the app is total trash. It says my KTN is expired, yet it doesn’t expire until 2031. And no matter what i do, even if i go outside the facial recognition doesn’t work….

Experiencing some friction

I got a voucher to try CLEAR in an email from a friend. Signing up initially was easy. Not its time to make it actually useful by downloading the app, having my face photographed, and uploading my passport. Well since this is an ipad, i’m stuck at the point where the “phone” has to scan a chip in the passport. The ipad doesn’t scan any chips like that. There is no other option but to exit the process. I suppose everything else about the app is nice and accessible. But i will most likely still have to go to the airport desk and get some help in person.
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Easy App

Awesome to have this luxury & make the traveling process quick & convenient!

BWI/ PUERTO RICO

Registered for Clear on 7/18/26 for trip … really wasn’t expecting the ease and quickness of a virtual
No line experience…it was
More evident on the return
When the line at PR was
Humongous… I would have been late had I not signed in to CLEAR… but delighted to breeze through and catch my flight… WOW…
Thanks,…
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Great Service

It’s great going through airports

Easy

Very easy to signup

Can't even open App

Tried to make my trip to the airport as seamless as possible, but it is NOT completely possible because the app won't even open fully. First time user and I am frustrated by this confusing bug. App automatically crashes after attempting to use. Please fix.

So easy

The setup is simple but secure. Thanks, Clear!

Misleading App

No where does it say anything about in app purchases. Yet they try and lock you in to high fee at enrollment.

Guest enrollment process is scammy

Not an app issue, but the enrollment process for a “free” guest pass seems to be a scam. During the guest enrollment process, there was never a place to enter the promo code and get the free pass. It just took the credit card and charged the full annual fee. What a scam! There might be a way to make this work, but CLEAR makes it exceedingly difficult.
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Frank Caldwell

Excellent!

Very easy and convenient

Much worthwhile for frequent travelers.

SLOWS down travel

Having “Clear + TSA” takes three times longer in line than just “TSA”. Total scam.

Terrible App

Worst app ever facial recognition is god awful I’ve tried for 20 minutes to get it to work on my phone and it doesn’t work ridiculous app I hate it

Bad

It defeats the purpose of paying for CLEAR when the CLEAR line for Alaska at SAN is a 15 minute walk in both directions from the airline gates

First class feel

Every experience I’ve had with Clear has been great and makes you feel like you are a first class customer.

The people are very friendly and eager to provide service and the speed of getting through security lines is quick and less cumbersome.

Easy peasy, lemon squeezey

Love the simplistic nature of this app and convenience of its features!

chip in passport

terrible took forever to read chip