Disappointment.
I too have had in my system for years and all of a sudden it to stop connecting to my iPhone. It works fine on a monitor, but I would love to take a view of my home when I’m not there. And that was the whole purpose of buying the system. My only disappointment is , there’s no tech Support or a fix That we can download to correct their issue. It’s as though they don’t care.I am now considering another brand.
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Response from developer
Hi! Thank you for your honest review and we would love to help make this right. Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We are always happy to help in any way we can. Yvonne M. | Defender Customer Experience Expert
Update
When are you guy’s going to update the app?
What a waste of money
Update your software and support your older customers, clowns. What a waste.
Not working at all
I used to use this app frequently but suddenly it stop connecting mu camera system. Answer i got is their working on it but that was months ago. Even now im trying to get that bug fixed but still not working... i wont recommend their products, not customer support.
App
Worked well for 3 years. Now discontinued
Defender wants to force customers to buy a new system. I will for sure, but it won’t be from Defender.
Defender wants to force customers to buy a new system. I will for sure, but it won’t be from Defender.
App crashed
This app has crashed and hasn’t worked for weeks !!!!! No way to view your camera system!
Is not working
This app has worked good for a few years but quit working, Defender cameras are useless without the app!
Just stopped working
I have several Defender systems and had this app for a couple of years. I have both the original system and the Defender HD 1080p systems at different locations. I have been thinking of upgrading to a 4K system. With that in mind I have tried to stay loyal to Defender but since they have apparently decided to not to support their past customers by not maintaining this app I am in turn not supporting Defender any longer and will now move on to the Reolink 4K system. Hopefully Reolink will continue to support their customers better than Defender has.
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"Limited Authority" message
Horrible! EVERYTIME I open app to view camera feed, I get a message saying "Limited Authority". I can’t get it to work!
The old app was WAY better. You opened app and all cameras loaded automatically!!
PLEASE FIX THIS!!!!!
The old app was WAY better. You opened app and all cameras loaded automatically!!
PLEASE FIX THIS!!!!!
App gave up
Doesn’t even try to connect to my dvr
Mr Tan
Need update software 2 years old out of date
Website and customer service stinks!
I think they are going under. The website is dead. Chat and answering machine”unavailable at this time”.
App wasn’t working fully so I deleted and reinstalled. Now it doesn’t work at all!
App wasn’t working fully so I deleted and reinstalled. Now it doesn’t work at all!
Trash
This company has failed by abandoning their existing users on their original platform. No resources invested in keeping this app or products usable. Last update was years ago. Very disappointed. Would not recommend Defender products.
Needs Update!!!
This app needs update big time!!
the thing that needs to be added is the motion detection alarm! Last time app updated was 2 years ago! seems like they made the systems and just abandoned the app.
the thing that needs to be added is the motion detection alarm! Last time app updated was 2 years ago! seems like they made the systems and just abandoned the app.
APP REALLY NEEDS UPDATED AND FIXED!!!
This app has been on a steady decline for quite some time. For whatever reason this company will not stand by its products and they obviously will not update their app.
The last time this has been updated was 2 years ago! We are 2 major iOS versions into the future and this app is no longer stable. It crashes constantly.
I contacted the company about it and they told me that because my camera equipment is no longer under warranty, they weren’t going to fix the app. They seem to think that the camera equipment somehow makes the app crash on an iPhone? Really?! Not sure what they are thinking, but that makes no sense at all.
I really hope they read these reviews and will take measures to fix this app to make it compatible with the latest phones and operating systems.
The last time this has been updated was 2 years ago! We are 2 major iOS versions into the future and this app is no longer stable. It crashes constantly.
I contacted the company about it and they told me that because my camera equipment is no longer under warranty, they weren’t going to fix the app. They seem to think that the camera equipment somehow makes the app crash on an iPhone? Really?! Not sure what they are thinking, but that makes no sense at all.
I really hope they read these reviews and will take measures to fix this app to make it compatible with the latest phones and operating systems.
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Worst app ever
I’ve had the cameras for a few years and they work fine if I want to go onto my computer to check the footage but the app is absolutely horrible. Might as well switch the cameras to Ring or Something else that has way better apps
App works great!
I don’t know why someone will give a bad review. This app works awesome! If you can’t figure out how to set it up then customer service is there to help you as they did to me. They were great people!
Love love love it
For all of you who had issues with this app, u probably still have a vcr and the clock is still blinking. This app is great, easy and free.
App no longer connects
I’ve had the system for a few years now and it’s great. But the app won’t connect to the device manager anymore. I’ve deleted the app, downloaded again, and set it up again....nothing, it still won’t connect. Why won’t you fix your app? This issue has been popping up since you updated the app LAST YEAR!
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Who made this app?
Horrible, only connects 1/4 of the time. Locks up, shuts down. And when it does work, takes 20 seconds to show live view....20 loooong seconds when you hear a noise at the back door and want to see what it is!
