Clearwater Digital Branch User Reviews

Name: Clearwater Digital Branch
Rating: 4.8 (3199 reviews)

Clearwater Digital Branch

Clearwater Credit Union

💰 Finance

Customer Experience

Positive experience35.6% of reviews

Neutral2.3% of reviews

Negative experience62.1% of reviews

~ Based on 87 written reviews from the US App Store.

What users say

Summarized from real user reviews of Clearwater Digital Branch. Based on 3.2K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly app
🚀Seamless mobile deposit
🔒Secure banking experience
💡Great credit union overall

Negative things

🐛Buggy mobile deposit
🐛Frequent crashes and freezes
🐛Inconsistent login experience
🔋High battery consumption

Is Clearwater Digital Branch Safe?

Clearwater Digital Branch appears safe based on user ratings. AppsHunter Safety Score for Clearwater Digital Branch is 96/100.

This assessment is based on 3,199 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.9% of ratings point to a safe experience

1.9% of ratings suggest some concerns

1.2% of ratings point to a risky experience

~ Based on 3,199 App Store ratings for Clearwater Digital Branch.

Is Clearwater Digital Branch Legit?

Clearwater Digital Branch appears to be a legitimate app. AppsHunter Legitimacy Score for Clearwater Digital Branch is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Poor system processing

After following Check cashing instructions and matching to the example provided, it will still get held for review so you won’t be able to access your funds until the following day and even if you’re account is set to “Remember Me” it will often log you back out.

Xtolman

2 months ago

PLEASE ADD DARK MODE!

The app is working good so far! However please add dark mode to allow us to choose. Every app has this but yours is missing this vital final piece. Had to drop it several stars because your not listening.

richybomb

a year ago

Response from developer

Hi Richybomb, Thanks so much for the kind review!

Great application

Fácil de usar y encuentro todo lo que necesito . Todo a la mano .

Zorymc

a year ago

Difficulty establishing account

Tried to establish a new account site kept freezing up electronic chat is a joke. It keeps telling me to remove the app and re-download the app. How many times does it take before they get it right? This is ridiculous.

Hard to get anything done

a year ago

Response from developer

Hello, We are sorry you had a difficult time opening and account. New accounts can be opened via web browser but not through the app - this may have contributed to your issue. Please call us at 406-523-3300 or email us service@clearwatercreditunion.org and we'll be more than happy to help you!

PLEASE ADD DARK MODE!

richybomb

a year ago

Response from developer

Hi Richybomb, Thanks so much for the kind review!

PLEASE ADD DARK MODE!

The app is working great! However please add dark mode to allow us to choose. Every app has this but yours is missing this vital final piece.

richybomb

a year ago

Response from developer

Hi Richybomb, Thanks so much for the kind review!

Great App

The old app was fine, but they recently did an update that allows you to do more of your banking easier, especially in transfer money. Our family does a digital envelope system with different savings accounts and being able to transfer that money easily has made the biggest difference. Especially when sending money to people, for bills or service.

gsangre

a year ago

Best credit union in Missoula

Been with CCU since it was MFCU, banks just don’t do what a credit union has to offer. Reliable and great people who work with you. Thank you CCU staff.

Foohsiks

a year ago

Response from developer

Good morning Foohsiks! Thanks for the kind review. We have shared it with our team! We are glad to hear you enjoy being a member here! Have a great day!

Butte uptown branch

Awesome branch. Knowledgeable and friendly staff.5/5

MaryBrand1985

a year ago

Response from developer

Hello Mary, Thank you for leaving a kind review - I will be sure to share with the Butte team! Have a great day!

Works amazing!

Love my Clearwater Credit Union app! Works well!

Kyle Ishler

a year ago

Response from developer

Hi Kyle, We are so glad to hear you love the updated app. Thanks for the review!

CANNOT DEPOSIT CHECKS

Love the overall reboot, but super upset about the new “parameters” for check deposit. Unable to get one or the other side correct and photos will not submit, even if they are just fine. There is always some arbitrary issue, the frame is wrong, the scale is off, the signature is not in view. There is no override function like there was previously and it makes the app almost unusable for those who depend on mobile check deposits.

Jules the Fool

2 years ago

Response from developer

Hi Jules, we are sorry you are having an issue with mobile check deposit. Please call us at 406-523-3300 so we can understand what is causing this and provide you with a solution.

Intrusive ads?

The new app started out great but now we have to deal with intrusive ads for H&R Block and Turbo Tax in the app. Boo Clearwater you should be better than this.

Hoovcluck

2 years ago

Response from developer

Hi Hoovcluck, The banner you mentioned isn't an ad; it's a member discount on fax filing fees. This discount is part of Clearwater's partnership with I Love My Credit Union. Our internal Marketing team will be posting similar banners; if you don't want to see any individual banner, simply tap on it, then tap "ok / good to know," and the banner will close. Have a great day and thanks for reaching out!

Great tool

Gotta love these guys, great update

Wisdom2111

2 years ago

Response from developer

Thanks bbsbbsss!

Remove the ads

Kee rah

2 years ago

16 digit password is ridiculous

Very unhappy about the fact that they force you to create a 16 digit password. That is a ridiculously long requirement. This is making me want to switch banks.

Nikki hali S

2 years ago

Response from developer

Hi Nikki hali S, We understand adjusting to a new, longer, password can be frustrating. The new length and complexity requirement is to help prevent anyone else from accessing your account, the longer and more complex the password the better. Please call us with any questions 406-523-3300.

Finally!!!

This new desktop website and the new mobile is awesome!!!!! B+ just don’t ever go back to the old ways keep making this new version from here on out. Also for a future update add dark mode that would be amazing!!!!!! 😎👍😎👍😎👍

Update please please please make a mobile dark mode.

Update! 01/04/25, please update the app to allow us to choose dark mode. Also change the app icon to dark mode like the new iOS 18. PLEASE!!!! I’ll switch it to a 5 star once this is done.

richybomb

2 years ago

Finally!!!

This new desktop website and the new mobile is awesome!!!!! A+ just don’t ever go back to the old ways keep making this new version from here on out. Also for a future update add dark mode that would be amazing!!!!!! 😎👍😎👍😎👍

Update please please please make a mobile dark mode.

richybomb

2 years ago

Thank you CWCU

Finally a good app. User friendly and I SO appreciate it. The mobile deposit is kinda wonky and no dark mode. Still MUCH improved

clc480

2 years ago

Response from developer

Thanks clc480!

Like entering long passwords?

Got biometrics? Well it doesn’t matter. About every other time, despite having FaceID on iPhone, and Touch ID on iPad, the biometric is ignored and then you have to log in, with a long, complicated password that they insist on. Hey: it’s my face, my fingerprint. It’s me, guys. Let me the f in.

cant perform, don't tout