App Support is Nonexistent
The app as a whole is cool for tracking climbs, but it’s super buggy when redeeming rewards. I’ve tried redeeming my rewards multiple times, and it never goes through to actually submit for the item. I tried reaching out to their support team through the app over email and via phone with multiple follow ups, and I still haven’t heard back in over two weeks. The point values change constantly, so it makes reaching a goal within the app basically unattainable.
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Scam, Decent app
The app is decent for tracking routes, but the point system is a scam. Had a friend attempt to cash out on the bouldering pad after religiously using the app but was denied and had to email and pester the company to redeem the reward. Many others have tried to redeem smaller rewards and the app spins endlessly. The developers obviously had no intent to actually reward users for the engagement.
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Steven fafel is a child.
Steven fafel, the ceo of this app is an immature moron who can’t emotionally handle a negative review. In fact, id go one step further and call him a scammer. This entire app revolves around the idea that you can earn free shoes and equipment, but if you dare to try to redeem the items you earn, they’ll do everything in their power to prevent you getting the items, and be rude to you in the process. If you’re lucky enough to actually get the items promised, they’ll be AliExpress rubbish, cheap and disposable. Don’t bother emailing, or messaging the people running the app on any other platform then the reviews here, because they’ll ignore enough criticism until it actually effects what matters most to them, their bottom line. These people don’t care about uniting climbers, or improving the experience. The app is a janky mess.
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Scam
Multiple people have tried using their reward points in an attempt to redeem advertised products on the app only for them to not honor the purchase and then hyper inflate the prices on products. Dishonest business practices in a niche community should not be acceptable.
Looks good, minimal value
The design and gui is good. The app pings me daily about unneeded things. It's kind of social networking combined with a game. Most of the users are inactive. You can't delete messages so are stuck with an inbox for of your old sent mail. No tech support available.
