App Support is Nonexistent
The app as a whole is cool for tracking climbs, but it’s super buggy when redeeming rewards. I’ve tried redeeming my rewards multiple times, and it never goes through to actually submit for the item. I tried reaching out to their support team through the app over email and via phone with multiple follow ups, and I still haven’t heard back in over two weeks. The point values change constantly, so it makes reaching a goal within the app basically unattainable.
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Ttiaann17
Seems a scam
Charges sub, but no access given. Ignores support requests. Buggy.
NNikiFiggins
Scam, Decent app
The app is decent for tracking routes, but the point system is a scam. Had a friend attempt to cash out on the bouldering pad after religiously using the app but was denied and had to email and pester the company to redeem the reward. Many others have tried to redeem smaller rewards and the app spins endlessly. The developers obviously had no intent to actually reward users for the engagement.
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JDJD Daws
Scam?
Updated review:
Paid for a year thinking it would fix the premium ending every month despite charging me and customer support took days to turn it on.
But now it doesn’t come back and no one replies. It’s June 13 so 13 days ignored. Basically they stole my year sub fee and ghosted me. I have two others in my family who pay also with same issues.
Also it has bugs constantly.
And they change points and prices on items and don’t honor your points. Seems like they were earnest to start but now it’s a money grab.
Old review:
Very useful app if your gym uses it. Luckily my main gym does.
It’s good enough I gladly pay for pro. However there’s some issues that are knocking off some stars if they resolve I’d be happy to give 5 stars.
First is my pro doesn’t auto renew every month and requires me to contact support who takes a few days to respond and fix it. This results in missed session recordings (because I opened the app to climb and discovered pro features turned off). So that session and maybe the next don’t get recorded. Which is my main use of the app. This is my biggest annoyance.
This continues to happen every month and sometimes for no reason (not auto renew time).
Second if you “attempt” a send just to record your attempt, but don’t click “did you send it” it will still report to the community feed you sent it. Not a big deal, just a minor annoyance.
Finally the points for gear jumped / doubled randomly. And the list of what you get points for isn’t accurate. If I go into my log of earned points it counts maybe 3 routes completed a session. Even though I completed 10+ routes. It seems shady, and there’s no explanation why this is.
I’ve lost points on the community board randomly dropping from top 10 overnight (like having 1000 points that disappear to 200). A few of us use this as light bragging for fun and it’s useless now.
So hopefully they can work out the bugs, because it’s a great way to track your workouts and abilities.
Paid for a year thinking it would fix the premium ending every month despite charging me and customer support took days to turn it on.
But now it doesn’t come back and no one replies. It’s June 13 so 13 days ignored. Basically they stole my year sub fee and ghosted me. I have two others in my family who pay also with same issues.
Also it has bugs constantly.
And they change points and prices on items and don’t honor your points. Seems like they were earnest to start but now it’s a money grab.
Old review:
Very useful app if your gym uses it. Luckily my main gym does.
It’s good enough I gladly pay for pro. However there’s some issues that are knocking off some stars if they resolve I’d be happy to give 5 stars.
First is my pro doesn’t auto renew every month and requires me to contact support who takes a few days to respond and fix it. This results in missed session recordings (because I opened the app to climb and discovered pro features turned off). So that session and maybe the next don’t get recorded. Which is my main use of the app. This is my biggest annoyance.
This continues to happen every month and sometimes for no reason (not auto renew time).
Second if you “attempt” a send just to record your attempt, but don’t click “did you send it” it will still report to the community feed you sent it. Not a big deal, just a minor annoyance.
Finally the points for gear jumped / doubled randomly. And the list of what you get points for isn’t accurate. If I go into my log of earned points it counts maybe 3 routes completed a session. Even though I completed 10+ routes. It seems shady, and there’s no explanation why this is.
I’ve lost points on the community board randomly dropping from top 10 overnight (like having 1000 points that disappear to 200). A few of us use this as light bragging for fun and it’s useless now.
So hopefully they can work out the bugs, because it’s a great way to track your workouts and abilities.
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ZZaose
Steven fafel is a child.
Steven fafel, the ceo of this app is an immature moron who can’t emotionally handle a negative review. In fact, id go one step further and call him a scammer. This entire app revolves around the idea that you can earn free shoes and equipment, but if you dare to try to redeem the items you earn, they’ll do everything in their power to prevent you getting the items, and be rude to you in the process. If you’re lucky enough to actually get the items promised, they’ll be AliExpress rubbish, cheap and disposable. Don’t bother emailing, or messaging the people running the app on any other platform then the reviews here, because they’ll ignore enough criticism until it actually effects what matters most to them, their bottom line. These people don’t care about uniting climbers, or improving the experience. The app is a janky mess.
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SSkibidibop1
