App Support is Nonexistent
The app as a whole is cool for tracking climbs, but it’s super buggy when redeeming rewards. I’ve tried redeeming my rewards multiple times, and it never goes through to actually submit for the item. I tried reaching out to their support team through the app over email and via phone with multiple follow ups, and I still haven’t heard back in over two weeks. The point values change constantly, so it makes reaching a goal within the app basically unattainable.
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Scam, Decent app
The app is decent for tracking routes, but the point system is a scam. Had a friend attempt to cash out on the bouldering pad after religiously using the app but was denied and had to email and pester the company to redeem the reward. Many others have tried to redeem smaller rewards and the app spins endlessly. The developers obviously had no intent to actually reward users for the engagement.
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Steven fafel is a child.
Steven fafel, the ceo of this app is an immature moron who can’t emotionally handle a negative review. In fact, id go one step further and call him a scammer. This entire app revolves around the idea that you can earn free shoes and equipment, but if you dare to try to redeem the items you earn, they’ll do everything in their power to prevent you getting the items, and be rude to you in the process. If you’re lucky enough to actually get the items promised, they’ll be AliExpress rubbish, cheap and disposable. Don’t bother emailing, or messaging the people running the app on any other platform then the reviews here, because they’ll ignore enough criticism until it actually effects what matters most to them, their bottom line. These people don’t care about uniting climbers, or improving the experience. The app is a janky mess.
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Scam
Multiple people have tried using their reward points in an attempt to redeem advertised products on the app only for them to not honor the purchase and then hyper inflate the prices on products. Dishonest business practices in a niche community should not be acceptable.
Looks good, minimal value
The design and gui is good. The app pings me daily about unneeded things. It's kind of social networking combined with a game. Most of the users are inactive. You can't delete messages so are stuck with an inbox for of your old sent mail. No tech support available.
Cool App, very unpolished
It’s a cool app and I have fun using it and logging climbs at my gym. There’s a lot of pretty amateurish UI bugs though. When logging a climb, for example the keyboard covers the action buttons and you can’t even see the message that you’re typing so there’s no way to edit it/adjust typos. Should be a very straightforward thing to fix - if you do I’ll up to at least 4 stars. Also, if I edit my log it ends up posting a 2nd comment, and I then need to go back and delete the comment, which isn’t super intuitive on the UI. Comments treated separately so deleting the log doesn’t delete the corresponding comments. Just a lot of amateurish UI bugs.
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Scam
App bugs all the time. They used to give you 7 points for logging a climb, now it’s down to 5. And if you are consistently climbing and doing the V0s for warm up multiple times, the app only gives you 0.99 point. And to top it off, when you finally want to cash out your hard earned rewards, they never send the product and then they ghost you. App is a scam.
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Great.. with bugs.
Very useful app if your gym uses it. Luckily my main gym does.
It’s good enough I gladly pay for pro. However there’s some issues that are knocking off some stars if they resolve I’d be happy to give 5 stars.
First is my pro doesn’t auto renew every month and requires me to contact support who takes a few days to respond and fix it. This results in missed session recordings (because I opened the app to climb and discovered pro features turned off). So that session and maybe the next don’t get recorded. Which is my main use of the app. This is my biggest annoyance.
Second if you “attempt” a send just to record your attempt, but don’t click “did you send it” it will still report to the community feed you sent it. Not a big deal, just a minor annoyance.
Finally the points for gear jumped / doubled randomly. And the points aren’t your actual points when you go to redeem them it seems. I am not in it for points to spend but previously it was a fun side to work towards and seemed like a few months and you’d get something. Not anymore, maybe a year. But for me this is also minor.
So hopefully they can work out the bugs, because it’s a great way to track your workouts and abilities.
It’s good enough I gladly pay for pro. However there’s some issues that are knocking off some stars if they resolve I’d be happy to give 5 stars.
First is my pro doesn’t auto renew every month and requires me to contact support who takes a few days to respond and fix it. This results in missed session recordings (because I opened the app to climb and discovered pro features turned off). So that session and maybe the next don’t get recorded. Which is my main use of the app. This is my biggest annoyance.
Second if you “attempt” a send just to record your attempt, but don’t click “did you send it” it will still report to the community feed you sent it. Not a big deal, just a minor annoyance.
Finally the points for gear jumped / doubled randomly. And the points aren’t your actual points when you go to redeem them it seems. I am not in it for points to spend but previously it was a fun side to work towards and seemed like a few months and you’d get something. Not anymore, maybe a year. But for me this is also minor.
So hopefully they can work out the bugs, because it’s a great way to track your workouts and abilities.
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Review
The app is so much fun to use and I love logging my climbs and tracking my progress as a climber. I would recommend the app to other climbers. You can earn points and it is super fun to get free stuff but I would say the point values change so it is sometimes hard to get the stuff you want. Other than that I think this is an amazing app!
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good app
climb and collect points to buy things cool concept
Points for rewards just doubled. Not cool for those of us who were working towards something
Belay glasses: 3k to 6k points? I was getting close to the reward and now not worth the trouble.
Otherwise, I enjoy the app, and really love the new improvements with logging climbs
Otherwise, I enjoy the app, and really love the new improvements with logging climbs
Response from developer
Brandon here, one of the co-founders. Because we offer ClimbTime for free to both climbers and gyms, we did recently have to increase prices on some of the free gear items so we can keep the lights on and keep the app in the app store. I really appreciate the kind words about the app and want to make sure we make things right because we care about every member of our community. Please email me at brandon@climbtimeapp.com and I will personally make sure you get your reward!
Misleading
Really disappointed with any attempt to redeem a prize. They lead you to believe you are accruing points for a prize you can redeem in their rewards shop. However when I tried to redeem they told me they would not honor it and cited limits on how points can be accrued by activity which is not listed in any other location. Following the math with the point system and limits they described it would take over a year of referring users and maintaining a daily streak to get any of the high point value prizes. Just really disappointed with the misleading nature of their rewards systems and honoring their prizing. Won’t be using their app anymore.
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App issues
App name sounds like chat came up with it. App takes a while to load and randomly closes when I’m in the middle of a climb.
Lost data
I do enjoy this app. I do not like that this app downgraded and now does not display my climbing progress.
Best Gym Climbing App!
Love this app. If your gym isn’t in the network ask them to join. Not only is it the easiest app to navigate and log climbs but you gain points towards free gear! I had a suggestion on how to improve the app and was able to message the co-founder and the next day the suggestion was added and updated! Great climbers behind the scenes that really understand the struggles of logging climbs and getting better each route! Download today!
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Response from developer
Thank you so much for the kind review! We will keep making it the best app to use at the climbing gym!
Putting free features behind paywall
Tracking my routes WAS a free feature. After the forced update it is now behind a paywall.
Disappointed with Pro implementation
Annoying that features that used to be free are now locked behind a pro membership.
Cool app
I actually do enjoy this app, there are really cool rewards you can earn points up too but even if your not using it for gear purposes, it’s great for logging your climbs and keeping track of what you’ve done, plenty of times I’m like did I climb this before, well now I can go back and look. It’s also really cool to compete against your friends and other gym goers, best of all no ads and it’s completely free so why not, gives me something to do on breaks as well!
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Response from developer
Thank for the great review and I'm glad you're loving the app!!
Good boy
ILIKETHIS🐥
Love the app
Motivates me to climb more and more every time.
Response from developer
Thats for the 5 star review! I'm glad this motivates you to climb!
