Alarm malfunction - terrifying and very difficult for us all who rely on the alarm from Apple🙄
⭐ My experience with Apple has left me genuinely upset and disappointed.
I have always trusted Apple and never expected to find myself writing a review like this.
For some time now, I have been experiencing a serious issue with the alarm on my iPhone 17 Pro. My alarms have sometimes simply not sounded, despite being correctly set. I have checked everything I possibly could — alarm settings, volume, Focus/Sleep settings, updates and troubleshooting steps. I have followed Apple’s instructions and contacted Apple Support repeatedly.
When I first called Apple, I explained very clearly that this was not a minor inconvenience for me. I told the customer support representative that I was genuinely worried about losing my job because I was not waking up on time. I explained that my attendance at work had already been affected and that I had a meeting with my manager regarding the situation.
What hurt me most was the response I received.
While I was explaining how seriously this was affecting my employment and how stressed I was, the representative laughed and made jokes about the situation.
I honestly couldn’t believe it.
I was calling Apple because I was genuinely distressed and worried about the consequences this problem could have on my life, and instead of feeling listened to or taken seriously, I felt laughed at.
This problem has now affected much more than my work.
I have missed important medical appointments, blood tests, court proceedings and other important commitments because I relied on my phone alarm to wake me up. These aren’t things I can simply replace or redo without consequences. It has caused me an enormous amount of stress and anxiety.
This is now the third time I have had to contact Apple Support about the same problem.
Today, I was finally offered a callback so that the issue could be investigated. Previously, I was told to reset my phone and give it some time, and I followed those instructions because I trusted that Apple knew what it was doing.
And then something even worse happened.
After resetting my iPhone 17 Pro, the phone now will not turn on and will not charge.
I am now having to use my old phone just to be able to communicate and write this review.
I paid a significant amount of money for this iPhone because I trusted Apple to provide a reliable product. I understand that technology can have bugs and that things can go wrong. What I find unacceptable is how seriously this has affected my life and how I was treated when I tried to explain it.
I am keeping records of my Apple Support conversations, the repeated alarm failures, the troubleshooting I was instructed to perform, the impact on my work and the appointments I missed.
I am also aware that I am not the only iPhone user reporting alarm problems, which makes me even more concerned that this needs to be properly investigated rather than treated as an isolated incident.
I am now asking Apple to take responsibility for investigating what has happened, properly document my complaint and provide an appropriate resolution, including consideration of the consequences and losses I have experienced.
I am also considering my rights under UK consumer protection legislation and what remedies may be available to me if the issue cannot be properly resolved.
I genuinely hope someone senior at Apple reads this and understands that behind every support case there is a real person.
For Apple, this might be another technical issue.
For me, it has affected my job, my appointments, my responsibilities, my finances and my peace of mind.
I trusted Apple. Right now, I feel extremely let down.
I have always trusted Apple and never expected to find myself writing a review like this.
For some time now, I have been experiencing a serious issue with the alarm on my iPhone 17 Pro. My alarms have sometimes simply not sounded, despite being correctly set. I have checked everything I possibly could — alarm settings, volume, Focus/Sleep settings, updates and troubleshooting steps. I have followed Apple’s instructions and contacted Apple Support repeatedly.
When I first called Apple, I explained very clearly that this was not a minor inconvenience for me. I told the customer support representative that I was genuinely worried about losing my job because I was not waking up on time. I explained that my attendance at work had already been affected and that I had a meeting with my manager regarding the situation.
What hurt me most was the response I received.
While I was explaining how seriously this was affecting my employment and how stressed I was, the representative laughed and made jokes about the situation.
I honestly couldn’t believe it.
I was calling Apple because I was genuinely distressed and worried about the consequences this problem could have on my life, and instead of feeling listened to or taken seriously, I felt laughed at.
This problem has now affected much more than my work.
I have missed important medical appointments, blood tests, court proceedings and other important commitments because I relied on my phone alarm to wake me up. These aren’t things I can simply replace or redo without consequences. It has caused me an enormous amount of stress and anxiety.
This is now the third time I have had to contact Apple Support about the same problem.
Today, I was finally offered a callback so that the issue could be investigated. Previously, I was told to reset my phone and give it some time, and I followed those instructions because I trusted that Apple knew what it was doing.
And then something even worse happened.
After resetting my iPhone 17 Pro, the phone now will not turn on and will not charge.
I am now having to use my old phone just to be able to communicate and write this review.
I paid a significant amount of money for this iPhone because I trusted Apple to provide a reliable product. I understand that technology can have bugs and that things can go wrong. What I find unacceptable is how seriously this has affected my life and how I was treated when I tried to explain it.
I am keeping records of my Apple Support conversations, the repeated alarm failures, the troubleshooting I was instructed to perform, the impact on my work and the appointments I missed.
I am also aware that I am not the only iPhone user reporting alarm problems, which makes me even more concerned that this needs to be properly investigated rather than treated as an isolated incident.
I am now asking Apple to take responsibility for investigating what has happened, properly document my complaint and provide an appropriate resolution, including consideration of the consequences and losses I have experienced.
I am also considering my rights under UK consumer protection legislation and what remedies may be available to me if the issue cannot be properly resolved.
I genuinely hope someone senior at Apple reads this and understands that behind every support case there is a real person.
For Apple, this might be another technical issue.
For me, it has affected my job, my appointments, my responsibilities, my finances and my peace of mind.
I trusted Apple. Right now, I feel extremely let down.
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No longer working
After years of working fine my alarm app has stopped ringing before 8am. All my alarms after 8 am seem to be fine. But for some reason the earlier ones don’t work anymore. I’ve deleted and reset them all, checked multiple times that they’re on. I turned off all my night time setting (sleep mode) checked through every setting. I’ve tried setting other devices in my house (iPad and another iPhone) and both those will not set alarms that ring. I’ve tried every troubleshooting recommendations online and nothing works.
After the last update it started working again for about 2 weeks and then stopped again. I thought I was crazy, so I set an alarm to ring during a time when I knew I’d be awake. And now I have a video of it ringing silent for 30 seconds. So sad and disappointing.
After the last update it started working again for about 2 weeks and then stopped again. I thought I was crazy, so I set an alarm to ring during a time when I knew I’d be awake. And now I have a video of it ringing silent for 30 seconds. So sad and disappointing.
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Do better
Lots of ux issues: Timer notification shows random information and is often unclickable; timer buttons are on opposite sides of the screen; alarms don't always go off; Siri adds an additional alarm, resulting in N alarms being created, and you can't mass delete alarms; world clock doesn't show any useful information like date, forces user to do math in their head; the list goes on...
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Alarm never goes off 😩whyyy???
Like I said it’s so annoying do you get it APPLE ?
trash
how fkn hard is it to make a damn stopwatch app that doesn’t glitch. Billion dollar company btw
